Footwear Depot is an online retailer specializing in a diverse range of footwear for both men and women. The company offers a comprehensive selection of shoes, boots, and accessories designed to combine style and comfort. With an emphasis on quality craftsmanship, Footwear Depot provides products made from premium materials, including leather, to meet the needs of fashion-conscious consumers looking for both timeless elegance and contemporary trends. Targeting a wide customer base, Footwear Depot caters to individuals seeking reliable and stylish footwear options for various occasions. The company facilitates a user-friendly shopping experience through its website, which features convenient services such as free next-day delivery on orders over £15 and a free 30-day return policy. By prioritizing customer satisfaction and offering a broad assortment of products, Footwear Depot aims to enhance the shopping experience for footwear enthusiasts.
Footwear Depot receives mixed feedback from customers, highlighting both commendable service and significant issues. Many reviewers praise the quick delivery and excellent service, noting that orders are often dispatched promptly and arrive as described.
However, a substantial number of consumers express frustration over poor communication and unresolved issues with their orders. Common complaints include receiving incorrect items, lack of response from customer service, and difficulties in obtaining refunds. Some customers report feeling abandoned after their orders were lost or delayed, with no clear way to contact the company for assistance. Overall, while there are positive experiences, the negative feedback regarding order fulfillment and customer support is concerning. The sentiment leans towards dissatisfaction due to these recurring problems.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.5 | 71 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.3 | 3 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | 2.6 | 9 |
| Nov 24 | 1.0 | 2 |
| Dec 24 | 2.4 | 14 |
| Jan 25 | 3.2 | 5 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | 2.0 | 1 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 71 most recent reviews.
“The only reason I gave 4 instead of 5 stars is I had to phone as my boots hadnt been dispatched in the time frame pro...”
“Trying to get hold of anyone to sort out the free returns has so far not had any response from chat, email or message”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.5 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 4.0 out of 5 (good) | 3.6 out of 5 (good) | — | 71 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 1.9 out of 5 (poor) | 2.5 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | 2.2 out of 5 (poor) | +12% | 368 |
Bottom line: Footwear Depot is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 3.6).
71 reviews of Footwear Depot. Filter by what matters to you.
Over a year ago
My order was lost by Royal Mail (which was a father's day gift) and was told to contact the seller. I have contacted Footwear Depot twice in regards to either receiving a new product or a refund and h... See more
Over a year ago
Be careful. Received the order quickly but the wrong shoes. Trying to get hold of anyone to sort out the free returns has so far not had any response from chat, email or message
Over a year ago
No reply to emails. Order never received. Reported to fraud to get a refund
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Polarized pattern: few middle ratings. 61% of recent reviews are 4–5★ and 38% are 1–2★.
My order was lost by Royal Mail (which was a father's day gift) and was told to contact the seller. I have contacted Footwear Depot twice in regards to either receiving a new product or a refund and have heard nothing back and it's been well over a month! Poor customer service!
Be careful. Received the order quickly but the wrong shoes. Trying to get hold of anyone to sort out the free returns has so far not had any response from chat, email or message
No reply to emails. Order never received. Reported to fraud to get a refund
Good quick service
Asked for a vat receipt so I could claim back some of the money from work and they haven't done that so I won't be buying from again
Order was dealt with and dispatched super fast
The only reason I gave 4 instead of 5 stars is I had to phone as my boots hadnt been dispatched in the time frame promised, spoke to a lovely man who tracked down my order and he phoned me back to say they were a priority; they arrived the following day
Waited for order to be dispatched. Without any notice or communication they issued a refund.
Competitively priced. Website easy to navigate and goods delivered on time, and as described
Took my money. Provided a delivery tracking number and then nothing. No boots. No updated tracking and no response to numerous emails. Have asked bank to investigate and get my money back.
Ordered 8th December. Not arrived , no sign of arrival and no communication back from multiple emails sent. No number to call. DO NOT ORDER ANYTHING FROM THIS STORE
Bought item mid November . Arrived and returned straight away. A month and a half later after numerous emails (with no response), I still have not received my refund or had any communication back. Don’t buy from them!
Absolute excellent experience The boots I ordered didn't arrive and I was worried that they did not respond to emails (but it is the xmas period) I managed to find an address and contact number at the bottom of the Trustpilot review page and rang They answered immediately and posted a replacement pair straight away stating the first pair were probably lost in the post They arrived within 2 days of my phone call Lovely boots, excellent quality I would recommend this company to everyone and I would happily use them again I am so pleased with my positive experience
Fast delivery, well priced, accurate sizing
Boots not arrived No phone number Paid and ordered 4th dec No way of contact very disappointed with company
Haven’t received my order and haven’t had a response from customer services when I queried the status of it
Shoes exactly as described, arrived on the day that was allocated for delivery, 👍🏽
You lost my order?
Not received my item and the company are not replying to any of my emails or messages and I have contacted them on numerous platforms. So I’m now out of pocket and have no idea what to do.
Footwear Depot is an online retailer specializing in a diverse range of footwear for both men and women. The company offers a comprehensive selection of shoes, boots, and accessories designed to combine style and comfort. With an emphasis on quality craftsmanship, Footwear Depot provides products made from premium materials, including leather, to meet the needs of fashion-conscious consumers looking for both timeless elegance and contemporary trends. Targeting a wide customer base, Footwear Depot caters to individuals seeking reliable and stylish footwear options for various occasions. The company facilitates a user-friendly shopping experience through its website, which features convenient services such as free next-day delivery on orders over £15 and a free 30-day return policy. By prioritizing customer satisfaction and offering a broad assortment of products, Footwear Depot aims to enhance the shopping experience for footwear enthusiasts.
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