
Freenet Internet is a telecommunications company specializing in flexible internet solutions for both residential and mobile users in Germany. The company offers a variety of internet tariffs that allow customers to enjoy internet services without the constraints of long-term contracts. With a focus on customer flexibility, Freenet Internet provides monthly cancellable plans, enabling users to adjust their internet services according to their needs. Customers can easily manage their internet subscriptions through the freenet Internet app, which facilitates ordering, setting up, and canceling services. The company targets individuals seeking straightforward internet access without additional services like telephony, ensuring that users only pay for the internet they require. By offering both DSL and 5G options, Freenet Internet caters to a diverse audience, from those needing home internet to on-the-go connectivity solutions.
Freenet Internet receives overwhelmingly negative feedback from its customers, with many expressing frustration over poor service and unfulfilled contractual obligations. Reviewers frequently mention inadequate customer support, highlighting the lack of telephone assistance and ineffective chatbot responses.
Complaints about unreliable internet service, including slow speeds and frequent outages, are common, with some users noting that their connection drops to as low as 0.5 Mbit in the evenings. While a few customers appreciate the pricing structure, particularly the value for 100 Mbit DSL at €29.99, this is overshadowed by the overall dissatisfaction with service quality and support. Many feel misled by the company’s practices, leading to a strong sentiment against recommending Freenet. Overall, the sentiment is predominantly negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.4 | 13 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 1.3 | 3 |
| Feb 25 | 1.0 | 2 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 13 most recent reviews.
“Das ist der letzte Dreck”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Providers.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 1.4 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | — | 13 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 738 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | −18% | 589 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | +10% | 271 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | +3% | 175 |
Bottom line: Freenet Internet is #5 of 5 on overall rating in this group. On service, Freedomsat 4G, Fibre & Satellite Broadband Internet scores higher (4.8 vs 1.0).
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Freenet Internet is a telecommunications company specializing in flexible internet solutions for both residential and mobile users in Germany. The company offers a variety of internet tariffs that allow customers to enjoy internet services without the constraints of long-term contracts. With a focus on customer flexibility, Freenet Internet provides monthly cancellable plans, enabling users to adjust their internet services according to their needs. Customers can easily manage their internet subscriptions through the freenet Internet app, which facilitates ordering, setting up, and canceling services. The company targets individuals seeking straightforward internet access without additional services like telephony, ensuring that users only pay for the internet they require. By offering both DSL and 5G options, Freenet Internet caters to a diverse audience, from those needing home internet to on-the-go connectivity solutions.
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