Preis/Leistungsverhältniss und dass man kundenwünsche zeitnah bearbeitet
Schnelle Bearbeitung der kundenwünsche

freenet MOBILE is a telecommunications provider specializing in affordable mobile plans, including Allnet Flat tariffs tailored to individual usage patterns. The company offers a range of mobile services that allow customers to surf the internet and make calls at competitive rates, with options for various data volumes. Their plans feature D-Netz quality, ensuring reliable connectivity. Targeting cost-conscious consumers looking for flexible mobile solutions, freenet MOBILE provides monthly cancellable contracts, making it easy for customers to choose plans that fit their needs without long-term commitments. With pricing options that cater to different data requirements, the company aims to deliver a straightforward and budget-friendly mobile experience for users across Germany.
Freenet MOBILE receives a mixed reception from customers, with 58% expressing satisfaction while 41% voice significant concerns. Many reviewers appreciate the affordable tariffs and commend the friendly customer service, noting that the internet quality is often better than competitors.
Positive experiences highlight the reliability of the service and the effectiveness of the network coverage. However, numerous complaints arise regarding chaotic communication and poor service, particularly when it comes to contract issues and customer support accessibility. Customers frequently report frustrations with incorrect billing, unhelpful staff, and difficulties in reaching the company for assistance.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 1,060 | 100% | -0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.6 | 84 |
| Dec 24 | 4.5 | 384 |
| Jan 25 | 4.4 | 200 |
| Feb 25 | 3.1 | 66 |
| Mar 25 | 3.2 | 66 |
| Apr 25 | 3.3 | 57 |
| May 25 | 3.1 | 56 |
| Jun 25 | 3.0 | 55 |
| Jul 25 | 3.3 | 32 |
| Aug 25 | 1.9 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Günstige Tarife, super Service”
“Der Service ist sehr schlecht”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 2.4 out of 5 (poor) | −34% | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | 3.5 out of 5 (good) | — | 1,060 | |
| 2.5 out of 5 (poor) | 100 out of 100 | — | 2.0 out of 5 (poor) | — | 1,060 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 |
Bottom line: freenet MOBILE is #2 of 5 on overall rating in this group. On website & app, US Mobile scores higher (4.4 vs 2.4).
1,000 reviews of freenet MOBILE. Filter by what matters to you.
Schnelle Bearbeitung der kundenwünsche
Der Service hat überzeugt und es gab selten Beanstandungen bei Freenet
Toll, keinerlei Probleme
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Polarized pattern: few middle ratings. 58% of recent reviews are 4–5★ and 41% are 1–2★.
Vertragsabschluss und -verlängerung sind unproblematisch. Die Beratung durch den Kundenservice ist gut. Auch das Preis-Leistungsverhältnis hat mich überzeugt.
Der Mitarbeiter im Center war kompetent und hilfreich, freundlich und sehr nett.
Immer tolle Kundenberatung und bekomme bei Problemen oder Fragen immer Hilfe! Es stimmt einfach Alles!💯👍
Qualität wie erwartet
Das Gesamtpaket
Der Kundenservice war einfach Spitze. Kurze Telefonwartenzeiten, kompetente Beratung in deutscher Sprache, und super schnell das Anliegen gelöst. Einfach super. Sowas findet man heute leider nur noch selten. Und dann auch noch sehr kompetitive Angebote. Da gibts für mich im Moment gar nichts zu meckern und wechseln will ich auch nicht.
Das beste super 👍 Tarif wie jedes Jahr werd es angeboten tolles Ap Service sehr freundlich und zuverlässig 🥰👍🤗 Herzlichen Dank ☺️
Ich habe noch nie Probleme mit ihnen gehabt
Sencillamente son lo mejor del mercado
Ich bin bereit, den Tarif um weitere zwei Jahre für 44,99 zu verlängern
Ich hatte ein Problem mit meinem alten Tarif, da das Datenvolumen nicht ausgereicht hat. Der Kundenservice von freenet war sehr hilfsbereit – sie haben mir telefonisch alles erklärt und mir sogar geholfen, den Tarifwechsel zu einem Unlimited-Tarif durchzuführen. Die Kommunikation war freundlich, klar. Die Bestätigung kam schnell per E-Mail und SMS. Vielen Dank an das Team!
Bis heute kein Probleme gehabt.. immer Netz und volle Speed (in freie bis 980Mbps)
freenet MOBILE is a telecommunications provider specializing in affordable mobile plans, including Allnet Flat tariffs tailored to individual usage patterns. The company offers a range of mobile services that allow customers to surf the internet and make calls at competitive rates, with options for various data volumes. Their plans feature D-Netz quality, ensuring reliable connectivity. Targeting cost-conscious consumers looking for flexible mobile solutions, freenet MOBILE provides monthly cancellable contracts, making it easy for customers to choose plans that fit their needs without long-term commitments. With pricing options that cater to different data requirements, the company aims to deliver a straightforward and budget-friendly mobile experience for users across Germany.
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