freenet MOBILE is a telecommunications provider specializing in affordable mobile plans, including Allnet Flat tariffs tailored to individual usage patterns. The company offers a range of mobile services that allow customers to surf the internet and make calls at competitive rates, with options for various data volumes. Their plans feature D-Netz quality, ensuring reliable connectivity. Targeting cost-conscious consumers looking for flexible mobile solutions, freenet MOBILE provides monthly cancellable contracts, making it easy for customers to choose plans that fit their needs without long-term commitments. With pricing options that cater to different data requirements, the company aims to deliver a straightforward and budget-friendly mobile experience for users across Germany.
Freenet MOBILE receives a mixed reception from customers, with 58% expressing satisfaction while 41% voice significant concerns. Many reviewers appreciate the affordable tariffs and commend the friendly customer service, noting that the internet quality is often better than competitors.
Positive experiences highlight the reliability of the service and the effectiveness of the network coverage. However, numerous complaints arise regarding chaotic communication and poor service, particularly when it comes to contract issues and customer support accessibility. Customers frequently report frustrations with incorrect billing, unhelpful staff, and difficulties in reaching the company for assistance.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 1,060 | 100% | -0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.6 | 84 |
| Dec 24 | 4.5 | 384 |
| Jan 25 | 4.4 | 200 |
| Feb 25 | 3.1 | 66 |
| Mar 25 | 3.2 | 66 |
| Apr 25 | 3.3 | 57 |
| May 25 | 3.1 | 56 |
| Jun 25 | 3.0 | 55 |
| Jul 25 | 3.3 | 32 |
| Aug 25 | 1.9 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Günstige Tarife, super Service”
“Der Service ist sehr schlecht”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 3.9 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 2.4 out of 5 (poor) | −34% | 1,060 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | 3.5 out of 5 (good) | — | 1,060 | |
| 2.5 out of 5 (poor) | 100 out of 100 | — | 2.0 out of 5 (poor) | — | 1,060 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 |
Bottom line: freenet MOBILE is #2 of 5 on overall rating in this group. On website & app, US Mobile scores higher (4.4 vs 2.4).
1,000 reviews of freenet MOBILE. Filter by what matters to you.
Der Mitarbeiter im Vertrieb vor Ort ist seit Jahren sehr zuvorkommend, berät den Bedürfnisses des Kunden gerecht. Seine Aussagen, auch die zu finanziellen Belastungen, treffen zu. Fragen und Themenkomplexe erläutert er detailliert und verständlich.
IMMER nettes und gut geschultes Personal
Habe über Check 24 den Vertrag von Freenet Magenta mobile xl 5G unlimited im T- Netz abgeschlossen. Und das zu super Konditionen, Bin begeistert immer wieder gerne !
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Polarized pattern: few middle ratings. 58% of recent reviews are 4–5★ and 41% are 1–2★.
unauffällig und angenehm
Sehr guter Service, und sehr gute Tarife.
Viel Spaß Danke
Problemlose Abwicklung
das ich bis jetzt immer ein faires Angebot bekommen habe
Alles klar. Zufrieden
Dobry zasięg dobra cena
Liuks super
Ich hatte egal wann und egal wo eine gute Internet Verbindung und kann es nur wärmstens empfehlen. Die einzige Einschränkung gab es bei schlechtem Wetter, was jedoch auch abhängig von der Lage meiner Wohnung ist.
Gute begegnung gute Service preis supi
Ich bin erst seid letztem Jahr bei freenet, aber rundum zufrieden.
freenet MOBILE is a telecommunications provider specializing in affordable mobile plans, including Allnet Flat tariffs tailored to individual usage patterns. The company offers a range of mobile services that allow customers to surf the internet and make calls at competitive rates, with options for various data volumes. Their plans feature D-Netz quality, ensuring reliable connectivity. Targeting cost-conscious consumers looking for flexible mobile solutions, freenet MOBILE provides monthly cancellable contracts, making it easy for customers to choose plans that fit their needs without long-term commitments. With pricing options that cater to different data requirements, the company aims to deliver a straightforward and budget-friendly mobile experience for users across Germany.
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