In time delivered
In time delivered, good service, thanks.

Furniture Instore is an online retailer specializing in a diverse range of sofas and recliners, offering customers a selection of affordable leather and fabric options. The company provides various styles, including corner sofas and electric recliners, catering to a broad audience seeking quality home furnishings. With a commitment to customer satisfaction, Furniture Instore ensures prompt delivery, boasting a 7-day delivery service across the UK. Targeting homeowners and renters looking to enhance their living spaces, Furniture Instore combines style and functionality in its product offerings. The company also offers flexible financing options at 0% interest, making it accessible for consumers looking to invest in quality furniture without immediate financial burden. By providing a straightforward shopping experience, Furniture Instore aims to meet the needs of its customers in the home and garden market.
FurnitureInstore receives overwhelmingly positive feedback from customers, with many praising the excellent service and quick delivery times. Reviewers frequently highlight the polite and friendly delivery drivers, noting that their helpfulness enhances the overall experience.
Many express satisfaction with the quality of the furniture, describing sofas and chairs as lovely and well-priced. However, a few customers report issues with delivery, mentioning instances where the delivery did not go as planned, including missed appointments and difficulties in obtaining refunds. Despite these complaints, the majority of reviews reflect a strong sentiment of happiness with both the products and the service provided. Overall, FurnitureInstore is viewed positively, with a focus on quality and customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 60 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Feb 2026.
| Month | Average | Reviews |
|---|---|---|
| Jan 26 | 4.8 | 41 |
| Feb 26 | 4.5 | 19 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“In time delivered, good service, thanks”
“The delivery was awful”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 60 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.8 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 1.2 out of 5 (poor) | — | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 |
Bottom line: FurnitureInstore is #2 of 5 on overall rating in this group.
60 reviews of FurnitureInstore. Filter by what matters to you.
9 months ago
Very happy with my products thank you would definitely recommend to others.
9 months ago
Short delivery time by 2 Extremely polite men. Very happy with chair.
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Very happy with my products thank you would definitely recommend to others.
perfect, friendly and very helpful
Short delivery time by 2 Extremely polite men. Very happy with chair.
Good service all from start to finish
Polite friendly delivery drivers and helpful
Very good customer service Very helpful in finding a delivery date that suited me Very happy with the sofas
Quick delivery from stock.
Lovely quality sofa and chair, arrived within 7 days of ordering excellent service very pleased
Ordered a chair to match my sofa which I purchased elsewhere. Great match and a great quick delivery.
Great service from purchase to delivery, which only took 7 days. Thank you, would recommend
Great well done to the drivers who took my furniture away and put together my new furniture. Very helpful
Made the process super simple, delivered within a couple of days. Quality is amazing and the price for the 2 sofas and delivery included was perfect. Thank you!!
Ordered on Tuesday, phone call on Friday to tell me of my delivery on Sunday, six days after ordering i am sitting on my new sofas. Ordered 2x3 seater leather electric recliners. Couldn't be happier. Excellent quality and very comfortable. Cannot fault this company, far superior to any of the "big" furniture stores i have purchased from.
Lovely sofas, really good quality for the price. Really quick delivery.
The delivery was awful!! I waited in twice when they said they were on the way and they didn't arrive. I got in touch with the with your help line and they said they would ring me back, no reply! I phoned again the next day and was told they had sent the Sofa I ordered back to England and I am in Scotland!! they were helpful and said they will send it again. We are in our seventies and had got rid of our old sofa on the 11th of December that was meant to be the first delivery, it was changed to the 16th of December, it didn't arrive. We did get it on the 22nd of December after I waited in and had to miss a Christmas lunch out that had been booked by my Son! then we had a week of phone calls from the delivery company saying they were picking things up or delivering something that we hadn't ordered! They had our phone number on other peoples orders!! Sorry I have no good news except the Sofa we had from you is lovely!!!
I’m having trouble with these guys to get a refund on my furniture. The guys came to deliver couldn’t get the sofa into my property, they were returned the same day. They don’t answer emails, and twice now have said they would process that … i’m still waiting this is now 2 weeks ago .
Furniture Instore is an online retailer specializing in a diverse range of sofas and recliners, offering customers a selection of affordable leather and fabric options. The company provides various styles, including corner sofas and electric recliners, catering to a broad audience seeking quality home furnishings. With a commitment to customer satisfaction, Furniture Instore ensures prompt delivery, boasting a 7-day delivery service across the UK. Targeting homeowners and renters looking to enhance their living spaces, Furniture Instore combines style and functionality in its product offerings. The company also offers flexible financing options at 0% interest, making it accessible for consumers looking to invest in quality furniture without immediate financial burden. By providing a straightforward shopping experience, Furniture Instore aims to meet the needs of its customers in the home and garden market.
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