My order was delivered without trouble
My order was delivered without trouble

GAME is a prominent platform in the electronics and technology sector, specializing in the sale of video games, consoles, and related accessories. The company operates through its online store at game.co.uk, providing a wide range of products from leading brands to cater to gaming enthusiasts and casual players alike. With a focus on delivering an extensive selection of both new and pre-owned items, GAME aims to meet the diverse needs of its customers. The company serves a broad audience, including gamers of all ages, parents looking for suitable games for their children, and collectors seeking rare items. Additionally, GAME offers various services such as trade-ins, allowing customers to exchange their used games and consoles for store credit. By fostering a community around gaming, GAME continues to connect with its customer base while adapting to the evolving landscape of the electronics and technology industry.
GAME receives a mixed response from consumers, with many expressing frustration over order fulfillment and delivery issues. A significant number of reviewers report problems such as missing items, damaged products, and poor packaging, leading to dissatisfaction with the overall service.
For instance, several customers mention receiving crushed items or having parts of their orders canceled without proper communication. However, there are positive remarks about the delivery speed, particularly when items arrive on time and in good condition, with some praising the availability of physical collector's editions. Despite the appealing selection of products, the negative experiences overshadow the positives, leading to an overall sentiment that reflects disappointment in the company's current operations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.4 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Great delivery, on day release for MGS Snake eater”
“No contact - item goes astray pre delivery”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.4 out of 5 (poor) | 100 out of 100 | 2.5 out of 5 (poor) | 1.7 out of 5 (poor) | 1.6 out of 5 (poor) | — | 60 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.7 out of 5 (good) | — | −1% | 1,000 |
Bottom line: GAME is #5 of 5 on overall rating in this group. On value, DigitalLicense scores higher (4.9 vs 1.6).
60 reviews of GAME. Filter by what matters to you.
Everything was fine, apart from after placing my order I didn’t receive the confirmation until 24 hours later, so I wasn’t sure if the order went through but the payment was taken immediately.
Order late not happy would of went shop if I new it would take so long go on holiday tomorrow and worried I won’t receive order paid delivery fee preordered
Terrible company Firstly, pre-ordered a game. Then was notified that the order was cancelled but no reason given. Closer to the release of the game, GAME.co.uk took the money for said game and dispatched the order. This caused me to firstly order and then cancel the order from a different vendor. GAME uses EVRI for its deliveries which is about as bad a company as you can get. GAME charges a considerable amount for postage then uses the cheapest, worst company to fulfill that delivery. Still not received the order days after release. Unacceptable! GAME is barely better than a scam website at this point, which is a shame because GAME in the past was awesome.
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Polarized pattern: few middle ratings. 30% of recent reviews are 4–5★ and 58% are 1–2★.
Horrendous still not received a £100 gift card after 4 days of purchasing only to be told they will escalate to the relevant department! Absolutely unacceptable service this has happened multiple times previous shocking customer service too
purchased an xbox live voucher with the site saying the code will follow in an email shortly, i didn't receive the code and this was nearly three days ago now..... after online support they said the code can take seven days but will email me about my complaint and a refund..... i still have had neither
Absolutely shocking and would never buy or recommend anyone to buy from this place. Placed a £40 order for a email gift card and not received it. They acknowledged I paid for it but just not sending it me after 4 days waiting. So it looks like I’ve got to take further action now
Great service and prompt delivery
The layout of your website has always been bad however the app I go to from Fraser is much better now . But still very fiddly ! I have a reward card and buy games online but it doesn’t look like my reward card is added to for the purchases . Not many good discounts either . Shame S it was the best shop for games in the 90s-2000s
Fir company that gets lots of orders daily, quick shipping and quick processing
I placed a pre-order with them, they confirmed the order, took money and confirmed they would let me know when the item was posted. It was only a week after the release date they cancelled my order and then told me it would take another week for me to get my money back.
Similar to others I received packages that were ripped and battered and two items missing with a value of over £50 and customer service are adamant that my claim is false as they are certain they packed the order. The order online also still says ‘with courier’ weeks later so the missing items are a mystery and I have now had to replace with another vendor.
Always buy my ps4 ore my ps5 games from the game store as with been a professional company av never had any problems with buying Ore return if I had to used them for years
Caution to buyers outside UK - this enterprise is either shipping directly from China like a dropshipping operation or is marking its UK packages as originating in China without disclosing this practice on its product pages. This can result in shocking and surprise Customs bills arriving via their couriers - especially when one thought they were buying UK goods. "Customer service" seems to be low-dollar chatbots pasting the same responses while largely ignoring one's questions until you send enough emails to get a human response. Do not recommend.
My experience with Game them selfs was good but the delivery company they use are disgraceful. My packages came battered with big rips in them. It was clearly some bodies attempt to see what was inside. Thankfully this time everything was still there but I will be cautious about buying online with game in the future.
Very good service from GAME would highly recommend, a package arrived with a missed item- very professional service and friendly- sent the missing item out a few days later - seem to have good deals on and fast delivery. Will use GAME again for sure
Fast shipping
GAME is a prominent platform in the electronics and technology sector, specializing in the sale of video games, consoles, and related accessories. The company operates through its online store at game.co.uk, providing a wide range of products from leading brands to cater to gaming enthusiasts and casual players alike. With a focus on delivering an extensive selection of both new and pre-owned items, GAME aims to meet the diverse needs of its customers. The company serves a broad audience, including gamers of all ages, parents looking for suitable games for their children, and collectors seeking rare items. Additionally, GAME offers various services such as trade-ins, allowing customers to exchange their used games and consoles for store credit. By fostering a community around gaming, GAME continues to connect with its customer base while adapting to the evolving landscape of the electronics and technology industry.
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