Quick and painless
Quick and painless. Paid over the phone. Answered my questions didn’t leave a mess.

Gas Fast is a review platform that provides consumers with a space to share their experiences and opinions regarding various gas-related services and products. By facilitating honest feedback, the company aims to help users make informed decisions when selecting gas providers, equipment, and related services. The platform allows customers to read and write reviews, fostering transparency and trust in the gas industry. Targeting both residential and commercial customers, Gas Fast enhances the decision-making process by aggregating user-generated content. This approach not only benefits consumers but also assists businesses in understanding customer satisfaction and improving their services. With a focus on reliability and user engagement, Gas Fast is committed to promoting accountability within the gas sector.
Gas Fast receives high praise for its efficient service and friendly staff, with many customers highlighting the professionalism of the engineers during boiler installations and annual services. Reviewers frequently mention the promptness and tidiness of the workers, contributing to an overall positive experience.
However, there are notable complaints regarding customer service and communication, with some consumers feeling misled about eligibility for government schemes and expressing frustration over unresolved issues with their boilers. A few reviews also raise concerns about the company's practices, suggesting that some customers feel pressured to leave positive feedback. Despite these criticisms, the majority of feedback reflects satisfaction with the quality of service provided.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 354 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2024.
| Month | Average | Reviews |
|---|---|---|
| Jan 24 | 5.0 | 2 |
| Feb 24 | 4.4 | 7 |
| Mar 24 | — | 0 |
| Apr 24 | 5.0 | 1 |
| May 24 | 4.1 | 9 |
| Jun 24 | 5.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 354 most recent reviews.
“Excellent service from the staff at gas fast, friendly, polite and clean workers, would highly recommend 👍🏻”
“I had my boiler fitted 2 years ago and all been fine up until recently”
354 reviews of Gas Fast. Filter by what matters to you.
Quick and painless. Paid over the phone. Answered my questions didn’t leave a mess.
The young man was very polite. Very efficient. He did his job very calmly and answered any queries we had. And dared to venture into our cellar to test gas meter. Very brave
Very efficient service and excellent quality. Engineer was very polite and friendly.
On time friendly service Answered my questions readily and efficiently serviced my boiler
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I was reminded that a service was due and asked if I wanted to make an appointment. The engineer arrived as expected. He worked quietly and told us what he had done.
Hugely expensive option but as I had no heating and no cash I signed up. Not convinced the fitter did everything he was supposed to as I regularly have the heating switch itself off due to low pressure and have to re-pressurise the boiler. The whole system also moans and groans in cold weather as if it's going to vibrate off the wall. If you have any other options at all take them and avoid this lot.
Excellent service from the moment i registered my enquiry,the sales man was very polite & didn’t push the sale,he displayed a wealth of knowledge with the product & service on offer. Engineer that attended was very friendly & polite, the whole installation was completed in a few hours with minimal disruption.
Great gentleman that installed our boiler cleared up all mess afterwards
The insalation of the boiler was great fitter was friendly and very helpful. Boiler workin great and i would recommend your company. KAI 3AY.
Had a engineer out to service our boiler the guy arrived on time & was polite he got the job done quickly
Punctual very clean and tidy. Polite and professional
Absolutely brilliant, quick efficient minimal disruption caused during the fitting. Everything was cleaned and tidied before they left the property and went through all the controls with me. Fantastic service
the instalation was carried outquickly and cleanly and the installer was very helpful and instructed me in how to use the boiler
From the first call from Gasfast to installation of the boiler, the serve was excellent. Salesman explained fully about the boiler and what would happen on the day. Engineer was courteous, took great care of my home during the installation and explained fully how the system and the thermostatic control worked. Staff in the accounts section also very professional. I can’t rate the Comany highly enough.
What a lovely team! Very helpful & happy to help. Engineers friendly and clean and professional. Would recommend to anyone.
The most expensive bolier install in the land. The worst customer service. The worst after care and there is no emergency procedure. Paid for the best of the best, within the 9 months of ownership its broken down 3 times and now I sit here with my family; four young children in minus weather being told they dont care Dont use. If i could give no stars I would.
If I could leave 0* I would. New boiler fitted in January, since it’s been fitted we have no heating and intermittent hot water, I have called and called with the promise of a call back for weeks. When I eventually lost my temper and told them to take it out as the stress it has caused wasn’t worth it, they sent someone out within the next few days. Boiler is still not fixed and now trips the electric every time it kicks in. They have admitted to fitting a faulty boiler and for some reason want to keep “fixing” it rather than replacing. It’s now snowing outside I have two young children and I’m without water and heating for the third month. Horrific customer services. Still not resolved. Avoid at all costs. *I would like to point out that me being unavailable on the 9th for gasfast to attempt to “fix” the issue again was because i was on holiday not just because i was not in, not that I should have to defend myself when this issue should have been resolved in January when originally installed. The flush was requested by ourselves as when we were originally given the quote, we were told this was going to be done.. it was not hence us requesting it numerous times. The stress and upset this has cause is beyond words. Gasfast take some responsibility.
Gas Fast is a review platform that provides consumers with a space to share their experiences and opinions regarding various gas-related services and products. By facilitating honest feedback, the company aims to help users make informed decisions when selecting gas providers, equipment, and related services. The platform allows customers to read and write reviews, fostering transparency and trust in the gas industry. Targeting both residential and commercial customers, Gas Fast enhances the decision-making process by aggregating user-generated content. This approach not only benefits consumers but also assists businesses in understanding customer satisfaction and improving their services. With a focus on reliability and user engagement, Gas Fast is committed to promoting accountability within the gas sector.
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