Gas Fast is a review platform that provides consumers with a space to share their experiences and opinions regarding various gas-related services and products. By facilitating honest feedback, the company aims to help users make informed decisions when selecting gas providers, equipment, and related services. The platform allows customers to read and write reviews, fostering transparency and trust in the gas industry. Targeting both residential and commercial customers, Gas Fast enhances the decision-making process by aggregating user-generated content. This approach not only benefits consumers but also assists businesses in understanding customer satisfaction and improving their services. With a focus on reliability and user engagement, Gas Fast is committed to promoting accountability within the gas sector.
Gas Fast receives high praise for its efficient service and friendly staff, with many customers highlighting the professionalism of the engineers during boiler installations and annual services. Reviewers frequently mention the promptness and tidiness of the workers, contributing to an overall positive experience.
However, there are notable complaints regarding customer service and communication, with some consumers feeling misled about eligibility for government schemes and expressing frustration over unresolved issues with their boilers. A few reviews also raise concerns about the company's practices, suggesting that some customers feel pressured to leave positive feedback. Despite these criticisms, the majority of feedback reflects satisfaction with the quality of service provided.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 354 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2024.
| Month | Average | Reviews |
|---|---|---|
| Jan 24 | 5.0 | 2 |
| Feb 24 | 4.4 | 7 |
| Mar 24 | — | 0 |
| Apr 24 | 5.0 | 1 |
| May 24 | 4.1 | 9 |
| Jun 24 | 5.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 354 most recent reviews.
“Excellent service from the staff at gas fast, friendly, polite and clean workers, would highly recommend 👍🏻”
“I had my boiler fitted 2 years ago and all been fine up until recently”
354 reviews of Gas Fast. Filter by what matters to you.
Our old boiler was around 20 years old when we decided to upgrade. This boiler is fantastic, heat is instant and hot water on tap. The smart meter is a fantastic new addition to any house and very easy to use.
Initial assessment 9/1/23 and boiler fitted 10/1/23 which was all very smooth. The engineer kept us fully updated with what he was doing. Even offered to mop my floor as it had been pouring down all day. The installation was very slick and completed in time stated. Follow up phone calls were much appreciated. Thank you Mitchell (engineer) and Gas Fast.
Not only were we made aware clearly in advance what the costs and benefits of the installation would be, but we were told engineer arrival times etc. By far the most impressive element of the operation was the engineer himself. Ashley was polite, personable and totally competent, and nothing was too much trouble. Telephone calls were always efficient and professional- no unnecessary waiting for an answer. Well done and thank you to all at Gas Fast.
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My new boiler was supplied by Gas Fast and the whole experiance was a good one. The fitters had my old boiler out and the new one in within a couple of hours and tidied everything up after themselves. I had a 16 year old boiler and didn’t want to risk it breaking down. Order 14132
Had a solar PV system installed by Solar Fast (part of Gas Fast). Their sales rep Lee was fantastic - answered the hundred questions I had. Quote was much more competitive than the 3 others I sourced. Their standout service was the install team (Brian and Levi) - had the panels on within a day, all cables and equipment were super neat and they cleaned everything up afterwards. 2 months later, everything is still going great.
Such a good service from start to finish. Answering all my questions and the installation spot forgot he was there very clean and polite and had it done in no time spot on
The surveyor misquoted us with regard to our shower unit in relation to the boiler which meant a new unit (costing £500) was needed. Gas fast didn’t charge us any more, once the new part arrived they were round in a couple of days. The fitters were very good and answered all of our questions, very good service.
Gas fast 14296 Highly recommend fast service
Very professional and very kind and respectful not only did we have a new boiler Steve gave us good honest advice about the electricity and gas information. Jordan the boiler installation was very nice and clean and tidy I highly recommend gas fast.order number 14392
I was very impressed with the standard of service I received from your company Gas Fast. Also the after sales service who could not have more helpful excellent service. Shane you were very polite and respectfull very efficient and professional. I had a good experience. Thank you so much Gas Fast.Will recommend you for sure.
I would never use gas fast ever again. My boiler broke down. As it happened I got a call from gas fast saying I was entitled to a discount on a new boiler. They would not give me a price. They sent someone out the next day to take a look boiler. He was upstairs about two minutes. He came back down and told me I needed a new one which would cost me thousands of pounds. I was desperate and agreed. I’d spent all week in cold and had no hot water. I’m 67 year old and disabled. They told me they would fit it following day. Then they phoned to say the fitter could not come and said he’d be here on following day. To cut a long story short. I got in touch with a gas register man who is a friend. He came to look. Guess what. He fixed it in two minutes. Something to do with pressure. He didn’t need any parts. It was not broken as I was advised. He was as really angry that gas fast had left me with no heating and were trying to make money out of me. I did cancel my agreement with them. Thank goodness. Avoid at all cost.
We had a Scottish guy called Ricci and help my mum and dad he was very helpful and kind
I was very, very impressed with the speed & standard of service from the beginning to the end. Thanks to your Company, I now have a great New Boiler (that works) properly. Also impressed with the Engineer who fitted it - he was very approachable & very slick. Thank you.
Excellent service all around. Quick, reliable and knowledgeable
Had new boiler fitted by a very pleasant and efficient polish man after the first man that came said he couldn’t fit it. Boiler is working lovely, house back to being warm.
Richie (stitches) came to our house and from the offset he was polite. The one thing I liked the most was that he was very matter of fact and honest. Not only did he tell you he had the evidence to back it up. He wasn't pushy and didn't once make us feel it was something we had to purchase. Being new home owners something as big as this can be quite over whelming but stitches put us both at ease from the onset. Thank you richie for your time and honesty. It was a very quick process and the fitting date was so m uch sooner than I thought it would be which is perfect. We can't wait for our new boiler to be fitted.
Richie came today to do pre assessment on new boiler and was really nice no pressure off him to buy everything was very professional would recommend this firm
Gas Fast is a review platform that provides consumers with a space to share their experiences and opinions regarding various gas-related services and products. By facilitating honest feedback, the company aims to help users make informed decisions when selecting gas providers, equipment, and related services. The platform allows customers to read and write reviews, fostering transparency and trust in the gas industry. Targeting both residential and commercial customers, Gas Fast enhances the decision-making process by aggregating user-generated content. This approach not only benefits consumers but also assists businesses in understanding customer satisfaction and improving their services. With a focus on reliability and user engagement, Gas Fast is committed to promoting accountability within the gas sector.
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