Excellent customer service and very…
Excellent customer service and very professional. I get my boiler service done every year either Gas safe Edinburgh and recently got a repair.

Gas Safe is a reputable plumbing and heating service provider based in Edinburgh, specializing in a range of essential services for both residential and commercial customers. With over ten years of experience in the industry, the company offers expert solutions for boiler installations, repairs, and servicing, as well as comprehensive plumbing services. Gas Safe is also qualified to conduct landlord gas safety inspections and provide necessary certificates, ensuring compliance with safety regulations. The company's commitment to customer satisfaction is reflected in its friendly, trustworthy, and helpful approach. Gas Safe aims to assist clients in resolving their heating and plumbing issues promptly, making it a reliable choice for those in need of professional and efficient services in Edinburgh. Whether customers require routine maintenance or urgent repairs, Gas Safe is equipped to meet diverse needs within the local community.
Gas Safe receives overwhelmingly positive feedback from customers, highlighting their excellent customer service and professional work. Many reviewers commend the efficiency and reliability of their technicians, particularly Russell, who is noted for his promptness and high-quality repairs.
Consumers appreciate the competitive pricing and the thoroughness of the installations, with several mentioning successful boiler replacements and repairs. However, there is a notable critical review expressing frustration with perceived ineffectiveness, suggesting that some customers may have had negative experiences. Despite this isolated complaint, the majority of feedback emphasizes the company's commitment to safety and quality service. Overall, Gas Safe is highly recommended for their dependable and professional approach to home heating solutions.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 27 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 1 review in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 27 most recent reviews.
“Excellent customer service and very professional”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Plumbing.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 27 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 1.9 out of 5 (poor) | −71% | 618 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.0 out of 5 (good) | — | 25 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 2.3 out of 5 (poor) | — | 1,129 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | +1% | 1,000 |
Bottom line: Gas Safe is #1 of 5 on overall rating in this group.
27 reviews of Gas Safe. Filter by what matters to you.
Excellent customer service and very professional. I get my boiler service done every year either Gas safe Edinburgh and recently got a repair.
I can highly recommend Gas safe. Russell has serviced and replaced a boiler for me and his work is always exemplary.
Having had boiler trouble, Gas Safe were recommended to me (by google)! I received an absolutely stellar service from a lovely chap called Russ, who had me up and running again in no time at all - in these Covid times he made time in his day to sort me out the same day, which is unheard of! Extremely happy with how they handled the issue! Gas Safe are absolutely my "go to guys" for any future needs!
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Our boiler wasn't working so we contacted Russell. He arrived on time and his work was amazing. He fixed the problem efficiently with no problems. I would recommend Russell to anyone!
Excellent diagnosis, competitive pricing, tidy work and careful installation. Dealt with the tricky issues of a Victorian property divided into flats. Honest communication about problems with track and trace isolation and testing. Excellent end result. It was the famous Russell Lamberty again. By contrast British Gas and e-on walked away without quoting saying the installation was too hard for them.
I joined gas sure a year ago £20 per month to cover my boiler and pipes. I have had an on going gas leak nothing to do with them but cowboy kitchen fitters. There engineers have been fantastic, caring and professional and can’t do enough to solve problems. I can’t recommend this company enough. I have reasonably been made unemployed after working all my life aged 59 The engineers did not try to sell me anything like British Gas and showed empathy to my situation. I would recommend this company to anyone. Due to covid the last 2 engineers wore masks, kept their distance and showed professionalism. I can’t put into words how happy I was with there service. Although it was nothing to do with them the ill fitting of my kitchen and the poor workmanship with the gas fitting they apologised for other fitters and said it gave them a poor reputation. It’s the best £20 a month I’ve spent and feel safe and reassured knowing my house is safe I can’t recommend this company enough and they should be so proud of the work their gas fitters
Honest and reliable. Just had new boiler pipework fitted - work was completed on time to a very high standard. Would highly recommend.
Thank you gas safe,had boiler fitted last year by these people serviced this year highly recommend ,
Excellent, professional and affordable prices Very knowledgeable, work fast and efficient to highest standard! Installed whole new heating system, fuse board (which even painted) and piping for commercial premises Would highly recommend !!!!! Thanks again Russ from Emma at Norhet Bar
I required a new Combi boiler and after a poor installation 13 years ago I wanted a top class installlation this time. Russell visited our house, later sent a quotation and answered all my questions(I had a lot to ask!) Russell attended when arranged and carried out a first class neat and tidy installation.
Russell was great!! He came to my rented out property within 2 hours, took his time to find the root cause of the issue and recommended what needed done. He fixed it within his time there and all good now. Pleased! I will def use again and reccomend to others. Thanks, Sanah
Gas Safe is a reputable plumbing and heating service provider based in Edinburgh, specializing in a range of essential services for both residential and commercial customers. With over ten years of experience in the industry, the company offers expert solutions for boiler installations, repairs, and servicing, as well as comprehensive plumbing services. Gas Safe is also qualified to conduct landlord gas safety inspections and provide necessary certificates, ensuring compliance with safety regulations. The company's commitment to customer satisfaction is reflected in its friendly, trustworthy, and helpful approach. Gas Safe aims to assist clients in resolving their heating and plumbing issues promptly, making it a reliable choice for those in need of professional and efficient services in Edinburgh. Whether customers require routine maintenance or urgent repairs, Gas Safe is equipped to meet diverse needs within the local community.
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