Always answer the phone and helped me…
Always answer the phone and helped me choose a great bike!

Generation Electric is a company dedicated to providing reliable electrical solutions for residential and commercial clients. Their services encompass a wide range of electrical installations, repairs, and maintenance, ensuring that properties are equipped with safe and efficient electrical systems. The company focuses on delivering high-quality workmanship to meet the diverse needs of its customers, which include homeowners, business owners, and property managers. With a commitment to customer satisfaction, Generation Electric emphasizes the importance of safety and compliance in all its projects. The company aims to establish long-term relationships with its clients by offering transparent pricing and expert guidance on electrical upgrades and energy-efficient solutions. Through their website, generation-electric.com, customers can access information about the services offered, request quotes, and learn more about the company’s approach to electrical work.
Generation Electric receives a mix of praise and criticism from its customers. Many reviewers highlight the excellent customer service, noting that staff are responsive and helpful when selecting bikes or resolving issues.
Positive experiences often mention the quality of the bikes, with customers expressing satisfaction with their purchases and the quick delivery times. However, some consumers report significant delays in receiving their orders, with one mentioning a wait of nearly four weeks despite the item being listed as in stock. Additionally, there are complaints about faulty products, such as broken pedals and missing accessories, which detract from the overall experience. While the majority of feedback is positive, the recurring issues with product quality and delivery times indicate areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 32 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review May 2024.
| Month | Average | Reviews |
|---|---|---|
| Jun 23 | 5.0 | 1 |
| Jul 23 | 4.3 | 3 |
| Aug 23 | 5.0 | 2 |
| Sep 23 | 3.0 | 2 |
| Oct 23 | 5.0 | 1 |
| Nov 23 | — | 0 |
| Dec 23 | — | 0 |
| Jan 24 | — | 0 |
| Feb 24 | — | 0 |
| Mar 24 | — | 0 |
| Apr 24 | — | 0 |
| May 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 32 most recent reviews.
“I bought my lovely bike from this company and would be lost without it”
“First time out pedal snapped in half - very cheap, second time out tyre split and other pedal cracked and snapped - c...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electrical Services.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 67 out of 100 | 4.4 out of 5 (good) | 4.2 out of 5 (good) | 3.7 out of 5 (good) | — | 32 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | 4.4 out of 5 (good) | +3% | 423 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 2.2 out of 5 (poor) | — | 150 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | — | 88 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 5.0 out of 5 (good) | — | 59 |
Bottom line: Generation Electric is #5 of 5 on overall rating in this group. On value, EDJ Services scores higher (5.0 vs 3.7).
32 reviews of Generation Electric. Filter by what matters to you.
Always answer the phone and helped me choose a great bike!
I bought my lovely bike from this company and would be lost without it. I had an issue with my bike after a few months, spoke to Adam,who knew exactly by my albeit very basic description of what was going wrong with my bike! He told me what had happened,( I'd inadvertently moved something) then explained clearly and patiently how to fix it and hey presto,it's perfect again! Adam even sent an email with all the information I needed! Great,friendly service,I'm very happy!
The suspension, the build, the motor all wonderful in stealth 500w. Customer service is absolutely five stars
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Order was straight forward with a welcome discount on top of sale price and delivery was very quick. Only downside was packaging was damaged, but that would be more to do with delivery company than Generation Electric, The E-bike is excellent and as described.
This was my first purchase of an ebike and it was easy to communicate with Generation Electric. Delivery was fast, and i love the bike 2.3 Avaris. An ebike is perfect for me as I'm currently unwell with PMR. This bike has given me my cycling life back. I can confidently go for longer cycles without worrying about any difficulties. The battery is long-lasting, and the bike is easy to operate. I highly recommend electric bikes for anyone, especially if ill or injured or trying to get back into cycling fitness.
A few problems witch Generation Electric had no control over but they kept me informed, just nice people to deal with and true to their word.
Came on time. Good value for the money. As advertised. Easy to use.
Excellent customer service - my order of 2 Juicy electric bikes arrived really quickly (they are fab bikes btw) - all packaged well and easy to assemble. The seat colour was not as per the photo of the order - when I asked about this they sent me 2 replacement saddles at no extra cost. A very generous gesture from a company that genuinely care about the customer experience. I am a very happy customer.
Very friendly service great bike and the problem I had was sorted very quickly very happy Thanks
Excellent communication
Excellent customer service and fast delivery of my purchased ebike. I had forgotten to add the free throttle at the time of purchase and had got in contact with them an even though the bike had been dispatched they agreed to send me the throttle.
My wife loves the Juicy bike compact plus. Now I can't catch her up on the hills. But I would have liked belt or velcro straps to keep in place when folded. Cheers Tommy.
Despite having a couple of minor issues with the bike, I can't fault this company for sorting them. I'd certainly recommend them. They were willing to pay for me to go to a local bike shop and get it resolved. If they don't answer the phone they call back quick. They processes the cycle to work order fast, sent me actual pictures of the bike before sale. Dispatched the bike very quick. Couldn't ask for more. They deserve a good review.
Great experince start to finish, kept up to date on progress of my folding E-Bike and delivered as promised. Thank you
I placed an order for 2 legend Siena bikes having spoken to Stephen for further information and about delivery times etc. I received an email update regarding the order and an email when my bikes were out for delivery and was able to track their progress with Parcelforce who delivered a few days ago. The bikes appear to be just what I wanted and I’m looking forward to using them. They are well built and I have found no problems since unpacking. The batteries are charged and one bike has been out for a test run. And it was great. Riding uphill, the assistance was noticeable and I cycled with ease (I am a pensioner) Downhill and on level ground, battery assistance wasn’t needed. The bikes are exactly as described and just what I wanted.
Generation Electric is a company dedicated to providing reliable electrical solutions for residential and commercial clients. Their services encompass a wide range of electrical installations, repairs, and maintenance, ensuring that properties are equipped with safe and efficient electrical systems. The company focuses on delivering high-quality workmanship to meet the diverse needs of its customers, which include homeowners, business owners, and property managers. With a commitment to customer satisfaction, Generation Electric emphasizes the importance of safety and compliance in all its projects. The company aims to establish long-term relationships with its clients by offering transparent pricing and expert guidance on electrical upgrades and energy-efficient solutions. Through their website, generation-electric.com, customers can access information about the services offered, request quotes, and learn more about the company’s approach to electrical work.
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