Getflix is a leading provider of Smart DNS and VPN services designed to enhance online streaming experiences for users across the globe. The company allows customers to access over 500 global channels, including popular platforms such as Netflix, Hulu, Amazon, and Vudu. With a focus on user-friendliness, Getflix enables quick setup across various devices without the need for additional software installation. Targeting consumers who seek to enjoy unrestricted access to entertainment content while ensuring their online privacy, Getflix employs SSL security and 256-bit encryption to safeguard users' internet browsing. The service is particularly appealing to those who wish to stream movies, TV series, and sports events securely and efficiently. With a free trial option, Getflix provides potential customers the opportunity to explore its offerings risk-free.
Getflix receives high praise for its exceptional service and responsive customer support, with many users highlighting the effectiveness of the product over several years. Reviewers frequently commend the promptness and politeness of the support team, noting that issues are typically resolved quickly and efficiently.
However, a notable concern arises from complaints regarding the trial subscription process, with some customers feeling trapped by difficulties in cancellation and unexpected charges. Despite these negative experiences, the overwhelming sentiment remains positive, as many long-term users express satisfaction with the service's reliability and the quality of support received. Overall, Getflix is seen as a strong choice for those seeking dependable streaming solutions, though potential customers should be cautious about the trial terms.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 60 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 10 |
| Oct 24 | 3.3 | 3 |
| Nov 24 | 5.0 | 3 |
| Dec 24 | 5.0 | 6 |
| Jan 25 | 4.3 | 3 |
| Feb 25 | 5.0 | 7 |
| Mar 25 | 4.8 | 4 |
| Apr 25 | — | 0 |
| May 25 | 4.0 | 8 |
| Jun 25 | 4.8 | 5 |
| Jul 25 | 3.7 | 3 |
| Aug 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Amazing service and customer service”
“Worst trash that I ever used, I did a trial then they didnt let me cancel, i emailed them isntantly they replied to m...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Events & Entertainment.
| Company | Overall | Legit | Service | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 5.0 out of 5 (good) | −9% | 60 |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | — | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.6 out of 5 (good) | — | — | 999 |
Bottom line: Getflix is #2 of 5 on overall rating in this group. On value, Dream Car Giveaways scores higher (4.6 vs 3.9).
60 reviews of Getflix. Filter by what matters to you.
The Getflix Support team immediately identified an issue I had and recommended a quick fix that immediately solved my problem. I've used Getflix for 9 years now, and recommend it to EVERYONE who likes to watch HD TV from all your favourite channels. Best value product on the market by far, especially given the speed and quality of support.
Nach dem Kauf hat nichts mehr funktioniert daher Schrott
It took a little while to sort problem but replies from Getflix were fast in trying to help. Problem finally solved.
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Always prompt and useful support
recognised the issue quickly about new ISP and problem was quickly resolved .
helped solve my problems
As a Getflix user for more than 10 yrs... Always the best & quickest service from Getflix to fix my problems ..The best way to watch streaming video all around the world
Too good for five stars: priceless! Getflix for tv is like gas for the car!
Without hesitation excellent after sales service! Getflix is serious and always a flawless help! I advise without hesitation to join Getflix!
Fast and effective response to my issue
Getflix support [Ben] provided a very fast response to my support request. The information provided resolved my problem. Very impressed. Thanks Ben
Fast reply and resolution. My concern was attended as soon as I requested it and the resolution was easy
Great support from Anthony and Hitomi, Works with you to resolve your issues This time my own fault by turning on Eero “advanced security and ad blocking “ . Totally forgot I had done so a day before smartdns stopped working, But after some back and forth they nailed what the issue was. Feeling pretty dumb but glad the support was there.😃
If I could give them no stars, I would. Awful customer service. Signed up for a trial and then ended up automatically paying via Google. Have contacted them numerous times. Received an answer initially and now nothing. Now have paid 2 monthly payments and have never had any service for it. Cancelling now. I'm out.
After using getflix for years and issues sorted quickly I am now coming to the end of a very frustrating road of continually being fobbed off without the problem being repaired! I use a DNS to access uk channels on my apple box that I then watch via tv of which now has one particular channel I cannot access. I have been basically ignored or given ‘advice’ that does not adhere to using an apple box so going round in circles almost daily with the same people whilst still paying my full subscription!
Quick and accurate as usual.
I've been using GetFlix for years now. It works well. It works when others (other VPNs) don't because it has the ability to use location appropriate DNS servers in many (not all) countries. Recently, I was not able to connect to a server in a small country. L1 support took the report and move me onto L2 support and then I was notified by L3 that the server was being repaired (under maintenance) and would return to service soon. I really appreciated them keeping me updated as to what the problem was and them taking steps to fix it.
Getflix is a leading provider of Smart DNS and VPN services designed to enhance online streaming experiences for users across the globe. The company allows customers to access over 500 global channels, including popular platforms such as Netflix, Hulu, Amazon, and Vudu. With a focus on user-friendliness, Getflix enables quick setup across various devices without the need for additional software installation. Targeting consumers who seek to enjoy unrestricted access to entertainment content while ensuring their online privacy, Getflix employs SSL security and 256-bit encryption to safeguard users' internet browsing. The service is particularly appealing to those who wish to stream movies, TV series, and sports events securely and efficiently. With a free trial option, Getflix provides potential customers the opportunity to explore its offerings risk-free.
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