Globo Shoes is a Canadian footwear retailer offering a diverse selection of shoes, sandals, and boots for the entire family. The company's online platform, globoshoes.com, features an extensive range of products designed to meet the needs of men, women, and children. With various styles and sizes available, Globo Shoes aims to provide comfortable and fashionable footwear options suitable for different occasions. In addition to regular merchandise, Globo Shoes frequently promotes sales and markdowns, making it a competitive choice for cost-conscious consumers. The company also offers a rewards program that allows customers to earn points on their purchases. Targeting families and individuals seeking quality footwear at accessible prices, Globo Shoes is committed to delivering a convenient shopping experience through both its online store and physical locations across Canada.
Globo Shoes receives a mixed reception from customers, with many expressing dissatisfaction regarding service and product quality. While some reviewers appreciate the shoes, describing them as "great" and praising helpful staff members like Ali, the majority report negative experiences.
Common complaints include overpriced shoes that do not match their online images, rude service at various locations, and difficulties with returns and exchanges, particularly for final sale items. Customers also express frustration over poor communication, such as lack of order confirmations and excessive email spam. Despite a few positive remarks about the footwear and customer service, the overwhelming sentiment leans towards disappointment. Overall, Globo Shoes struggles with significant service and quality issues.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 13 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 2 |
| Jan 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 13 most recent reviews.
“I had to change shoes as the size is not good”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 2.1 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | 1.4 out of 5 (poor) | — | 13 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.7 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Globo Shoes is #4 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 1.3).
13 reviews of Globo Shoes. Filter by what matters to you.
Over a year ago
I had this young man helping us named Ali , very nice and very patient . It took us time to find what we wanted and he always had shoes to recommend us! Appreciate it
Over a year ago
I went to Vaughan Mills store to return a pair of boots bought online, they were so rude about the whole transaction. Like if they kept being difficult I would just keep the boots that are a size too... See more
Over a year ago
I ordered boots from the store 1 year ago and stupid me I gave them my email address. i was told it was only for tracking. I have been harassed with emails ever since. I've tried to unsubscribe but it... See more
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I had to change shoes as the size is not good. As it’s à VENTE FINALE they refused to let me change the size. I did only ask for changing the size and I did not ask for remboursement. The manager ignored me and didnt Even accept to lissen to my request.
the shoes are overpriced and we don't even get anything that looks like the pictures
I had this young man helping us named Ali , very nice and very patient . It took us time to find what we wanted and he always had shoes to recommend us! Appreciate it
I went to Vaughan Mills store to return a pair of boots bought online, they were so rude about the whole transaction. Like if they kept being difficult I would just keep the boots that are a size too big for me. They hated that I paid via paypal and kept acting like it was a problem until they figured it out and not a “sorry for your troubles”… it’s this new generation of kids that don’t want to work or help or do anything at all.
I ordered boots from the store 1 year ago and stupid me I gave them my email address. i was told it was only for tracking. I have been harassed with emails ever since. I've tried to unsubscribe but it never worked. I went to the store and they told me that the main store/branch will have to help me, they cannot. I called twice and was told that their IT person will have to take care of it, but it never happened. i will never shop there again, their customer service sucks!!!
EXCELENTE serviço de apoio ao cliente
no customer service available online or via phone, been on hold for almost 2 and half hours and still havent gotten any answers. ordered shoes over 1 week ago and still havent gotten a tracking or an update or anything and it still says it hasnt been shipped but when i paid it said 2-5 days to receive. they gladly took my money and now they don't provide any updates or service. Edit : so i was finally able to get some help via facebook And finally got the order so i have cha fed my original 1 star to 3 star Not giving more stars because it really was hard to get help and it was not a great experience and i dont plan on ordering online wver agin with them.but still wanted to mention it ended up being resolved.
I ordered 2 pairs of winter boots for my sons on their online site (160$ total) and I never received any confirmation email from them, neither a phone call. It’s been over 2 weeks now, they already charged me on my credit card still no answer from them, no boots for my sons….Never order online from them, it’s a total rip off, and bad customer service.
don't give these guys your e-mail address! They won't stop spamming you. I have tried eight times, they say they will stop the torture but they don't.
Great shoes. Always a great experience. My go-to for any type of footwear.
Ho indicato al Customer Care il numero di modello di una scarpa Softy (loro produzione) che stavo cercando. Ok, mi hanno risposto dicendo che era fuori catalogo. Ma quando ho chiesto se potevano indicarmi un modello simile, essendo Softy una loro marca, mi hanno risposto di andare in negozio a vedere. Che assistenza è? Alla mio appunto sul servizio, senza farmi attendere i 10 giorni che ci hanno messo prima per dirmi "vai a vedere", quindi hanno subito risposto commentando: "comprendiamo il suo punto di vista, che per fortuna rimane un puntino nel mezzo di tante recensioni positive." Questo riguardo alla competenza e alla cortesia dell'assistenza online. Quanto invece al punto vendita: molto gentili, ma assurdo: fornisco marca e numero del modello e mi rispondono che possono cercare i prodotti solo tramite codice a barre... ... ma se ho il codice a barre, vuol dire che ho la scatola, ovvero che ho già il prodotto in mano. Quindi hanno millemila mq di esposizione ma se gli dico che cerco la scarpa Softy del modello xxx taglia xxx... anche loro mi dicono di andarmela a cercare in tutte le corsie.
Ordered shoes online, 10 days later they got sent to a store that is closed down. I wasted my time and gas going to the store. I contact customer service, the lady refunds me and abruptly ends the chat. Great customer service guys.
Bought a pair of shoes 2 weeks ago and they ripped. Tried to get reimbursed at the store at Dix 30 and they refused. What awful service and policy. I will never shop there again. I waisted $65.00. Please beware before buying shoes at Globo!!!
Globo Shoes is a Canadian footwear retailer offering a diverse selection of shoes, sandals, and boots for the entire family. The company's online platform, globoshoes.com, features an extensive range of products designed to meet the needs of men, women, and children. With various styles and sizes available, Globo Shoes aims to provide comfortable and fashionable footwear options suitable for different occasions. In addition to regular merchandise, Globo Shoes frequently promotes sales and markdowns, making it a competitive choice for cost-conscious consumers. The company also offers a rewards program that allows customers to earn points on their purchases. Targeting families and individuals seeking quality footwear at accessible prices, Globo Shoes is committed to delivering a convenient shopping experience through both its online store and physical locations across Canada.
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