Excellent service
The station manager really went out of his way to get us the car we wanted/needed. This was highly appreciated and excellent service. NPS a 10!

Goldcar Rental is a car rental service that specializes in providing affordable vehicle hire options to customers seeking cost-effective transportation solutions. With a focus on delivering competitive pricing, Goldcar offers a range of vehicles suitable for various travel needs, making it an attractive choice for both leisure and business travelers. The company operates online, allowing customers to easily browse and book their desired vehicles through its user-friendly website. Targeting individuals and families looking for budget-friendly car rental options, Goldcar Rental emphasizes convenience and accessibility. Customers can benefit from online discounts and promotional offers, enhancing their overall rental experience. By offering a straightforward booking process and a diverse fleet of vehicles, Goldcar aims to meet the demands of a wide audience seeking reliable transportation at the best possible rates.
Goldcar Rental receives a mixed response from customers, with many praising the good service and helpful staff, particularly noting easy pick-up experiences. Reviewers appreciate the quality of the vehicles, often describing them as nearly new and well-maintained.
However, significant complaints arise regarding hidden fees and unexpected requirements, such as the need for an International Driving Permit, which has led to frustration and financial loss for some customers. Issues with staff attitude, particularly at certain locations, are also highlighted, with reports of unhelpful or rude service. Delays in vehicle pick-up and poor communication further contribute to dissatisfaction. Overall, while many customers enjoy a smooth rental experience, the negative feedback regarding hidden costs and inconsistent service cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 1,000 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | 1.0 | 2 |
| Oct 24 | 3.0 | 2 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 4 |
| Apr 25 | 2.0 | 4 |
| May 25 | 3.0 | 4 |
| Jun 25 | 1.4 | 7 |
| Jul 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Excellent service throughout apart from the extra insurance they try and make you take out, they should just add it t...”
“This is possibly the worst service I’ve ever received from any company”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.9 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: Goldcar Rental is #4 of 5 on overall rating in this group. On booking, Lava Car Rental scores higher (4.6 vs 3.0).
500 reviews of Goldcar Rental. Filter by what matters to you.
The station manager really went out of his way to get us the car we wanted/needed. This was highly appreciated and excellent service. NPS a 10!
Exellent sevice in Palermo, good experienxce no prroblems
Excellent accueil et très bonne gestion de mon dossier de la prise en charge du véhicule à sa restitution.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Perfecto …!
We compared prices with an external comparison site and gold car matched our requirements Martina was efficient and courteous, the collection process didn’t take long. Excellent car, great service
Già provati in precedenza, ottima compagnia di autonoleggio, veloci, precisi e gentili....li consiglio vivamente.
Everything was ok. Very fast and professional.
Smooth and quick rental helpful staff
la professionalità e la gentilezza del personale
Everything was ok, ther where no problems, the conditions where the same as on the agreement. They gave me back my deposit in 4 days
Our flight was 1.5 hours late but they waited for us. The pick up process was easy. The car was clean and reliable. The experience was wholly positive.
Very kind persons make this service simply top
Guy at desk was unpolite and he gave small car. I book Ford Focus because I'm very tall (almost 2m) but he gave me Fiat 500).
Ottimo servizio
Noleggio a Milano Malpensa
Was forced to pay an exorbitant amount for insurance because I only had a debit card. I was also forced to pay a ridiculous price for the fuel deposit. They promised the fuel deposit would be refunded, and months later, after much correspondence, nothing. The pickup is so far from the airport and out in the wilds that you have no alternative if you need the car when you booked it. So you’re trapped. Dishonest company. Stay away. Use one that has a presence at the airport.
Goldcar Rental is a car rental service that specializes in providing affordable vehicle hire options to customers seeking cost-effective transportation solutions. With a focus on delivering competitive pricing, Goldcar offers a range of vehicles suitable for various travel needs, making it an attractive choice for both leisure and business travelers. The company operates online, allowing customers to easily browse and book their desired vehicles through its user-friendly website. Targeting individuals and families looking for budget-friendly car rental options, Goldcar Rental emphasizes convenience and accessibility. Customers can benefit from online discounts and promotional offers, enhancing their overall rental experience. By offering a straightforward booking process and a diverse fleet of vehicles, Goldcar aims to meet the demands of a wide audience seeking reliable transportation at the best possible rates.
This profile hasn't been claimed by the business owner.