Excellent
Excellent all round

Goldcar Rental is a car rental service that specializes in providing affordable vehicle hire options to customers seeking cost-effective transportation solutions. With a focus on delivering competitive pricing, Goldcar offers a range of vehicles suitable for various travel needs, making it an attractive choice for both leisure and business travelers. The company operates online, allowing customers to easily browse and book their desired vehicles through its user-friendly website. Targeting individuals and families looking for budget-friendly car rental options, Goldcar Rental emphasizes convenience and accessibility. Customers can benefit from online discounts and promotional offers, enhancing their overall rental experience. By offering a straightforward booking process and a diverse fleet of vehicles, Goldcar aims to meet the demands of a wide audience seeking reliable transportation at the best possible rates.
Goldcar Rental receives a mixed response from customers, with many praising the good service and helpful staff, particularly noting easy pick-up experiences. Reviewers appreciate the quality of the vehicles, often describing them as nearly new and well-maintained.
However, significant complaints arise regarding hidden fees and unexpected requirements, such as the need for an International Driving Permit, which has led to frustration and financial loss for some customers. Issues with staff attitude, particularly at certain locations, are also highlighted, with reports of unhelpful or rude service. Delays in vehicle pick-up and poor communication further contribute to dissatisfaction. Overall, while many customers enjoy a smooth rental experience, the negative feedback regarding hidden costs and inconsistent service cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 1,000 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | 1.0 | 2 |
| Oct 24 | 3.0 | 2 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 4 |
| Apr 25 | 2.0 | 4 |
| May 25 | 3.0 | 4 |
| Jun 25 | 1.4 | 7 |
| Jul 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Excellent service throughout apart from the extra insurance they try and make you take out, they should just add it t...”
“This is possibly the worst service I’ve ever received from any company”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.9 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: Goldcar Rental is #4 of 5 on overall rating in this group. On booking, Lava Car Rental scores higher (4.6 vs 3.0).
500 reviews of Goldcar Rental. Filter by what matters to you.
O processo de reserva do carro foi fácil e intuitivo. Tudo estava claro e sem problemas. Supostamente, devia fazer o levantamento das chaves do veículo de uma forma automática numa máquina. Isso não funcionou mas com a ajuda do funcionário que estava no balcão o problema foi ultrapassado. Tudo o resto correu na perfeição.
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Was very well rent car with Goldcar the staff was very kind, polite and friendly the car are new, comfortable
Everything was east and great!
Servizio perfetto, cordiali, educati e molto gentili…grazie
excellent service, good value for money and extremely friendly and professional staff at the car pick-up in fiumicino
Good cars for a very low price. Time at the desk was longer than expected and we are wondering why it sometimes takes so long to process customers at airport pick up ( first desk)
Perfect ! everything has always gone well. Very kind staff and cars in good condition
Exceptional Goldcar Experience! Recently rented a car and it was a delight. The vehicle was in excellent condition, incredibly fuel-efficient, and met all my requirements. The staff provided outstanding service, ensuring a hassle-free rental process. What's more, the price was incredible for the quality of service and vehicle received. The entire experience was smooth without any glitches, making it a seamless rental. Goldcar has earned my loyalty for future rentals!
The employees of the company did a great job: fast, competent and high-quality! I would use this company again and again!
Very good price. Fast and easy.
Macchina era Nuova solamente era sporca sia interna che esterna
La rapidez en el alquiler, envié documentos por mensaje llegué a Roma chequearon en 5 minutos, retire la llave y listo. A la vuelta di mi horario de llegada estaba esperando un empleado chequeo como estaba el vehículo firme la entrega y terminado. Lo único que deberían acelerar es la devolución del dinero de garantia tardan son necesidad cuando el vehículo de entrega perfecto.
Processo di noleggio molto veloce, vettura economica, pulita, qualche segno sulla carrozzeria ben evidenziato dal verbale di presa in carico.soddisfattissimo ho
Such a quick efficient collection. Car was perfect size and very clean. Return was extremely quick. Excellent service all round.
Goldcar Rental is a car rental service that specializes in providing affordable vehicle hire options to customers seeking cost-effective transportation solutions. With a focus on delivering competitive pricing, Goldcar offers a range of vehicles suitable for various travel needs, making it an attractive choice for both leisure and business travelers. The company operates online, allowing customers to easily browse and book their desired vehicles through its user-friendly website. Targeting individuals and families looking for budget-friendly car rental options, Goldcar Rental emphasizes convenience and accessibility. Customers can benefit from online discounts and promotional offers, enhancing their overall rental experience. By offering a straightforward booking process and a diverse fleet of vehicles, Goldcar aims to meet the demands of a wide audience seeking reliable transportation at the best possible rates.
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