Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	2.7	192	100%	-0.5	● Low

2.7 / 5 overall

192 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 1.9▼ 0.5
12-month avg: 2.4
All-time: 2.7
Category avg: 2.7

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Fine Dining.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Value	Delivery	Trend	Reviews
Gordon Ramsay RestaurantsThis company	2.7 out of 5 (poor)	100 out of 100	2.9 out of 5 (fair)	2.1 out of 5 (poor)	2.0 out of 5 (poor)	−23%	192
Marco Pierre White Restaurants	2.1 out of 5 (poor)	100 out of 100	2.2 out of 5 (poor)	1.9 out of 5 (poor)	1.5 out of 5 (poor)	+1%	268
Starbucks	2.1 out of 5 (poor)	100 out of 100	2.1 out of 5 (poor)	—	—	—	25
Starbucks	2.1 out of 5 (poor)	100 out of 100	2.1 out of 5 (poor)	—	—	—	25

Bottom line: Gordon Ramsay Restaurants is #1 of 4 on overall rating in this group.

Reviews

192 reviews of Gordon Ramsay Restaurants. Filter by what matters to you.

2.7ⓘ

Customer reviews (192)

0 reviews in the last 12 months

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david clinch

1 review

Jul 2, 2023

we went to the savoy grill what a…

we went to the savoy grill what a horrible place filthy and the food was not cooked and the service people were rude we will never go to any of his restaurants again

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R G

1 review

Jun 20, 2023

So many empty tables

So many empty tables, yet we had to wait until 6. We gave our phone and they never texted us. It is 2 hours later and still nothing.

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Serena Whitlock

1 review

Jun 10, 2023

Terrible waiter

This rate isn’t because of the food, but rather one of the staff. He forgot to bring us our drink, he didn’t give us cutlery even after the food was served, he didn’t get us napkins. He didn’t check back to see if the food was ok, which it wasn’t. He’d said he’d make sure the wings only had a little sauce, they were covered and in a flavour I didn’t order. We felt due to this service we didn’t feel inclined to pay the service tip, but said we’d pay the rest. He didn’t ask why we wouldn’t pay it, just acted very off with us. Then we realised we been charged for something we didn’t order. Another staff member heard us talking to each other about it and said she’d check with her manager. The manager was lovely. He listened to our experience and offered us free desserts, which we accepted. Then this is when it gets bad… while the manager was sorting our deserts, the waiter who originally served us came over to us and started a conversation aggressively with us. His opening sentence was “Why did you go above me if you had a problem” this very quickly escalated to him being sarcastic, then to venting his anger shouting and telling my friend she could never come back to the restaurant. When the manager came over with our desserts he was quite shocked to hear about his staffs actions. Especially as he’d already tried to rectify his initial wrong doings. He said he would talk to him about his actions. I still left feeling humiliated and disappointed.

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Tibs65

1 review

Feb 5, 2023

Street Burger Reading

Street Burger Reading. Family of 4 dining. Atmosphere, loud music blasting from poor-quality speakers. Sticky tables. Poor lighting to toilets. I'm not in a nightclub. Washing hands in the toilet, the soap dispenser squirted soap all up my jumper (whilst drying my hands I didn't realise a lady had come out of one of the toilets, she had long hair, she washed her hands, upon using the same dispenser it squirted in her hair). On my return to the table, half a glass of red wine on the floor, the waiter had just spilt it, he looked very angry for some reason. Rather than stopping me, i didn't realise he had just spilt it and walked straight through it. Not only a H&S hazard I had red wine all over the top of my olive green boots. Food, I had: Chicken & Avo. I was surprised by the size of a small very basic bun (it's not the same as it looks to the one you advertise on your menu). Small piece of butterfly chicken breast, smaller than the bun it was placed in. Cold, tough, flavourless, 1 large lettuce leaf, an end slice of thin tomato, 2 slices of thick red onion and a small dollop of mashed avocado. My son had: Next Level Burger - he reported very average. What was "Next Level" about it is beyond me. My husband had: Where's the Lamb burger...report, very average, need I say more!! Order of Chicken wings my husband and son thought were ok, and a side of slaw was full of red onion. The kids had the Oreo milkshakes, which they enjoyed, but please ask if you want lashings on whipped cream on top (yuck!). Asked for bottled still water - it's their own filtered refillable water at £3 per bottle. Dirty glasses. My husband ordered the homemade lemonade - suggest you try what you are making to get the consistency correct. Our waitress was pleasant enough, she had asked if we were enjoying our meal, and did offer to change my Chicken & Avo burger, but looking at what else was on offer couldn't see the point or the wait. The glory of this experience was £120.00, incl service. She did speak to the manager and the £16 cost of my burger and fries was removed from the bill. So: my advice would be, Don't bother. MacDonald's is more acceptable, and you'll be £100 better off in your pocket!! FINALLY...Gordon Ramsey if you want to attach your name to this franchise...Put your money where your mouth is!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Month	Average	Reviews
Aug 24	2.0	1
Sep 24	5.0	1
Oct 24	1.7	3
Nov 24	4.0	2
Dec 24	2.5	2
Jan 25	2.0	1
Feb 25	5.0	1
Mar 25	1.3	3
Apr 25	3.0	1
May 25	1.3	4
Jun 25	3.5	2
Jul 25	1.0	1

Gordon Ramsay Restaurants reviews & trust report

Gordon Ramsay Restaurants has a mixed customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 65 positive reviews

Top complaintsof 112 negative reviews

How it compares

Reviews

Customer reviews (192)

we went to the savoy grill what a…

So many empty tables

Terrible waiter

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About Gordon Ramsay Restaurants

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