Gordon Ramsay Restaurants is a globally recognized collection of dining establishments led by Michelin-starred chef Gordon Ramsay. With over 80 locations worldwide, the company offers a diverse culinary experience that caters to a wide range of tastes and occasions. Its portfolio includes high-end venues such as Restaurant Gordon Ramsay in London, as well as more casual dining options like Bread Street Kitchen. The company targets food enthusiasts and individuals seeking exceptional dining experiences, from fine dining to relaxed meals. In addition to its restaurant offerings, Gordon Ramsay Restaurants provides various services, including event hosting, private dining, gift experiences, and culinary masterclasses. Customers can explore and book tables through the company's website, which showcases the different restaurants and their unique atmospheres.
Gordon Ramsay Restaurants receive a mixed reception from diners, with a notable number of negative experiences overshadowing the positives. While some customers praise the quality of food and exceptional service, particularly at locations like Heddon Street Kitchen, many others express disappointment with their meals and the overall dining experience.
Common complaints include cold food, tough steaks, and issues with service, such as long waits for tables and unexpected charges on bills. Reviewers also mention a lack of attention to detail, with some feeling that the restaurants do not live up to Gordon Ramsay's high standards. Despite the occasional positive experience, the overall sentiment leans towards dissatisfaction, highlighting a need for improvement in both food quality and service consistency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.7 | 192 | 100% | -0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 1 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 1.7 | 3 |
| Nov 24 | 4.0 | 2 |
| Dec 24 | 2.5 | 2 |
| Jan 25 | 2.0 | 1 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 1.3 | 3 |
| Apr 25 | 3.0 | 1 |
| May 25 | 1.3 | 4 |
| Jun 25 | 3.5 | 2 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 192 most recent reviews.
“My husband and I and couple of friends visited the Heddon street kitchen twice, we had the best experience by far fro...”
“I didn't want to go to any of his restaurants while in Vegas but my friend insisted”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Fine Dining.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.7 out of 5 (poor) | 100 out of 100 | 2.9 out of 5 (fair) | 2.1 out of 5 (poor) | 2.0 out of 5 (poor) | −23% | 192 |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.9 out of 5 (poor) | 1.5 out of 5 (poor) | +1% | 268 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | — | — | 25 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | — | — | 25 |
Bottom line: Gordon Ramsay Restaurants is #1 of 4 on overall rating in this group.
192 reviews of Gordon Ramsay Restaurants. Filter by what matters to you.
Had a burger Gordon Ramsay's Street Burger in Kensington the other day. They're thieves! Without asking me, they charged me “donation” and 15% “optional” service charge. Went back there today and they refused to give me a refund. Most horrible attitude in hospitality.
The service was really good. Alice was the nicest person I think we have ever come across in any Restaurant, nothing was too much trouble for her. I hope Gordon realises what an awesome host he has👌 Food was really good too. Thank you for your hospitality
If I could give a minus star I would. We arrived 15 minutes early for a table at Battersea Power Station location only to be told "you are early and your table is not ready come back at 6pm." I asked if we could have a drink at the bar and was met with "there is only one chair available." The welcome was cold. We sat and come 6pm went to ask about our table only to be told, "you were not here so...". Only to be hunted down and shouted at, "do you have a problem!!??" BY the staff. Finally seated 30 minutes for a drink another 1 hour wait for food. Tons of staff in the restaurant doing nothing but walking round in circles. Tables seated after us got served. If I did not chase and chase the food we would still be waiting. For someone who has a show telling people about their poorly run business then go to his and its just as bad.
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Polarized pattern: few middle ratings. 34% of recent reviews are 4–5★ and 58% are 1–2★.
We had a meal !! in gordons pub and grill in Vegas. The chicken was so tough, and the fish ?. What the f*** kind of fish was that. Gordon stop being a celebrity your a chef. Start speaking to your chefs in your kitchens either learn them or tell them to get to f***, because a lot of them are rubbish " chefs".However the service was OK.
Food and service good. JFC (Japanese Fried Chicken) is the best thing on the menu. Don't bother paying the high prices for the main dishes (eg. tiger beef) - they're not special. Main issue is they get you in & out of there in a rushed way, the music is so loud you can't think, and the place is FULL of chavs and nouveau riche (god knows where they got their money...) shouting at the top of their voice about who they're going to screw that night and how completely drunk they were last night.... I'll never go there again.
Lucky Cat London. DO NOT GO THERE There were 13 of us together, colleages The music was so loud that there was no way to talk to each other, they were in such a hurry that they had the first two starters on the chef's menu on the table when the aperitif arrived. We hadn't even gotten up at the end of the meal when everything was taken off the table and the crumbs practically wiped on to our laps. When I asked to pay for 3 out of 13 the waiter was very rude. overpriced, rude service, not worth it. Will never go back.
Celebrated by grandson's 13th birthday at the Woking Restaurant. Excellent service and outstanding burgers. Thanks to Matt.
We went to this restaurant as we had previously been to The Narrow and loved it. The atmosphere was great and the staff were courteous and knowledgeable. The food was lovely and very plentiful, and a very good quality. A special shout out for our waiter Yashin he was amazing could not be more attentive. We booked in for a Sunday lunch at 12.30 this was a perfect time buy the time we were ready to leave the place was packed so I would recommend booking an early slot. We will be returning thank you for a lovely lunch.
We had a very disappointing evening at the “Bread Street Kitchen and Bar” in Edinburgh. It took more than an hour to get the starters and nearly 2 hours before we had the main dishes. The food was boring and ordinary. The restaurant was so noisy that we couldn’t have an ordinary conversation. The music was so loud that the waitress nearly couldn’t hear our orders. We will not come back to this place.
This restaurant first of all had outstanding food and brilliant service. Me and my family all had a burger and chips and all thought it was delicious. Everything was FAB! 😊🍔🍟
Reading Street burger. Brilliant food brilliant staff. And the grandkids got given t shirts. As always a Ramsey restaurant never disappoints. Best burgers in town.
17$ -24$ as a !leading! Kitchen worker... Even in 2022 he even JUST pay15$ for a cashier . It wouldnt be a problem ...but the rude Mofo rises his prices and want the best Service for the minimum of cost ...Thats NOT FAIR and im disgusted by his actions... I was a real fan before i encounter his conditions ....Im shocked !!!
Wont reapet it. The food is not that great. There are better options
Gordon Ramsey Bar&Grill Mayfair The decor was tired, the toilets had broken seats and door handles. The service was below average with the people serving us not able to advise us how the steaks had been cooked… it didn’t matter in the end as they were all cooked medium. The steak was chewy and quite frankly, it was the worst steak I have eaten. Lack of service - We had to request our table to be cleared including clearing the food off the table as food from our side dishes when served to us sloppily has fallen onto the table. Completely put me off ever visiting any of Gordon Ramsey restaurants again. Super disappointed and with a 15% service charge to top it all off!
Fantastic food and service by our host BT at the Gordon Ramsay Bar & Grill Restaurant Mayfair. Top man and venue!
Gordon ramsay street burger Covent Garden. From the whole wine list there was only one wine available. The burger itself was pretty good. We were a party of 6, none of us had more than 10 fries per portion. The macaroni cheese was awful! Watery and tasteless, more like pot noodle. If Gordon went into this restaurant like he does on kitchen nightmares, I’m sure he would not have been happy. Byron, meat liquor, honest are all far superior. A real shame.
great food. I love the service. keep up the good work
My family and are on holiday in London, and we wanted to try one of Gordon Ramsays restaurants. My kids and I went to Maze Grill for lunch, and it was an expensive we won’t forget. It starter good and ended extraordinarily. Our server B.T. was a great server. He was polite with a twist of humor and a genuine willingness to give us the best experience during our lunch. It was a pleasure to be served by B.T. And if we ever return to London again and to maze grill, I will ask for B.T. as our server. The food was excellent, the atmosphere was beaming and we got a chance to say hi to the chefs in the kitchen and take a photo with them. The most exiting part was when Gordon Ramsay walked by and took the time to sit down with us, even though he was busy. We had a little chat and got our photo taken with him. My two youngest 8 and 11, is still star strike because of meeting him, and it’s been a couple of days ago. Great experience - wonderful to have met so many nice and wonderful people in just a couple of hours. Maze grill is so much recommended
Gordon Ramsay Restaurants is a globally recognized collection of dining establishments led by Michelin-starred chef Gordon Ramsay. With over 80 locations worldwide, the company offers a diverse culinary experience that caters to a wide range of tastes and occasions. Its portfolio includes high-end venues such as Restaurant Gordon Ramsay in London, as well as more casual dining options like Bread Street Kitchen. The company targets food enthusiasts and individuals seeking exceptional dining experiences, from fine dining to relaxed meals. In addition to its restaurant offerings, Gordon Ramsay Restaurants provides various services, including event hosting, private dining, gift experiences, and culinary masterclasses. Customers can explore and book tables through the company's website, which showcases the different restaurants and their unique atmospheres.
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