Grainger is an industrial supply company that distributes maintenance, repair, and operating (MRO) products to businesses and institutions. The company offers a wide range of industrial supplies including tools, safety equipment, cleaning supplies, electrical components, and facility maintenance products through multiple channels including online, catalog, and physical locations.
Reviewers generally appreciate Grainger for its extensive product selection and reliable service, particularly in urgent situations. Many customers highlight the convenience of having a comprehensive catalog, noting that Grainger is a solid partner for industrial needs, with professional account management and good volume discounts.
Fast shipping and quality products are frequently praised, especially for emergency orders. However, some consumers express disappointment with recent experiences, citing shipping delays and less helpful customer service compared to the past. There are also mentions of higher prices, with some items available for significantly less elsewhere. Overall, while Grainger excels in service and product availability, recent inconsistencies have left some customers feeling let down.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Industrial Equipment.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 67 out of 100 | — | 0 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 35 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 217 |
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Quick answers to the questions people ask most.
Grainger is a leading distributor of maintenance, repair, and operating (MRO) supplies for businesses and institutions. They offer over 1.5 million products including tools, safety equipment, electrical supplies, plumbing materials, cleaning supplies, and industrial equipment from top brands.
Most Grainger branch locations are open Monday through Friday from 7:00 AM to 5:00 PM, with some locations offering extended hours. Their website and customer service are available 24/7 for online ordering and support.
You can reach Grainger customer service by calling 1-800-GRAINGER (1-800-472-4643) or by visiting their website at grainger.com. You can also visit any of their local branch locations for in-person assistance.
Yes, Grainger offers multiple delivery options including standard shipping, next-day delivery, and same-day delivery in select markets. They also provide will-call pickup at branch locations and have KeepStock inventory management services for high-volume customers.
While you can browse products without an account, creating a Grainger account provides access to contract pricing, order history, and streamlined checkout. Business accounts also unlock additional features like approval workflows and detailed reporting.
Grainger offers a 30-day return policy on most products in original condition with original packaging. Some items like custom products, hazardous materials, or perishable goods may have different return restrictions.
Yes, Grainger provides volume pricing and contract pricing for businesses with regular purchasing needs. They also offer KeepStock programs and vendor-managed inventory solutions for large-volume customers.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Yes, you can track your order through your Grainger account online or by using the tracking number provided in your order confirmation email. Real-time tracking information is available for most shipments.
Yes, Grainger operates hundreds of branch locations across the United States where customers can pick up orders, browse products, and receive expert assistance. You can find your nearest location using the store locator on their website.
Grainger accepts major credit cards (Visa, MasterCard, American Express), business checks, purchase orders from approved accounts, and the Grainger Business Credit Card. Payment terms may vary based on your account type and credit approval.
Grainger is an industrial supply company that distributes maintenance, repair, and operating (MRO) products to businesses and institutions. The company offers a wide range of industrial supplies including tools, safety equipment, cleaning supplies, electrical components, and facility maintenance products through multiple channels including online, catalog, and physical locations.
