Grasscity is an online retailer that specializes in smoking accessories and related products. The company operates an e-commerce platform offering various glass pipes, vaporizers, grinders, and other smoking paraphernalia to customers in markets where such products are legally available. Grasscity also maintains an online community forum where users can discuss topics related to cannabis culture and smoking accessories.
Grasscity receives predominantly positive feedback, with many reviewers praising the quick shipping, competitive prices, and excellent customer service. Customers frequently highlight their satisfaction with the product quality and the extensive selection available on the website.
Several users note that the ordering process is straightforward, and many appreciate the detailed product descriptions. However, there are some complaints regarding shipping times, with a few customers expressing disappointment when their orders took longer than expected to arrive, despite paying for expedited shipping. While most experiences are positive, a couple of reviews mention that packaging could be improved, as some items arrived banged up. Overall, Grasscity is viewed favorably, with a strong emphasis on their reliable service and product offerings.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Online Marketplaces.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 2.6 out of 5 (poor) | 100 out of 100 | — | 100 | |
| 1.3 out of 5 (poor) | 100 out of 100 | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | +2% | 397 |
12 reviews of Grasscity. Filter by what matters to you.
6 months ago
Outstanding experience from start to finish. Quick shipping, excellent packaging, and the product exceeded my expectations. Their customer support team is knowledgeable and friendly. Highly recommend!
6 months ago
Love browsing their catalog - so many options! Prices are reasonable compared to other sites I've checked. The product descriptions are detailed which helps a lot when ordering online. Only complaint... See more
6 months ago
Product was as advertised but packaging could be better - arrived a bit banged up. Customer service was helpful though. Prices are competitive which is why I'll probably order again despite the packag... See more
6 months ago
Product itself was fine but took way longer than expected to arrive. For the shipping cost they charge, I expected better. Customer service was polite but couldn't really help speed things up.
Quick answers to the questions people ask most.
Grasscity is an online retailer specializing in smoking accessories, vaporizers, glassware, and related products. They offer a wide selection of pipes, bongs, grinders, rolling papers, and other smoking-related items from various brands.
Grasscity's customer service team is typically available Monday through Friday during standard business hours. For specific hours and contact information, please check their website or contact them directly for the most current availability.
You can reach Grasscity customer support through their website's contact form, email, or phone. Their website contains the most up-to-date contact information and preferred communication methods.
Grasscity typically offers returns on unused items within a specified timeframe, usually with original packaging and receipt. For detailed return conditions, timeframes, and any restrictions, please review their official return policy on their website.
Grasscity offers shipping to various international locations, though availability may vary by country and local regulations. Shipping costs, delivery times, and restrictions depend on the destination country's laws and customs policies.
Shipping times vary depending on your location and selected shipping method. Domestic orders typically take 3-7 business days, while international orders may take 1-3 weeks depending on customs processing and local delivery services.
Warranty coverage varies by product and manufacturer. Many items come with manufacturer warranties, while Grasscity may offer additional protection on certain products. Check individual product pages for specific warranty information.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Outstanding experience from start to finish. Quick shipping, excellent packaging, and the product exceeded my expectations. Their customer support team is knowledgeable and friendly. Highly recommend!
Love browsing their catalog - so many options! Prices are reasonable compared to other sites I've checked. The product descriptions are detailed which helps a lot when ordering online. Only complaint is the checkout process could be smoother.
Product was as advertised but packaging could be better - arrived a bit banged up. Customer service was helpful though. Prices are competitive which is why I'll probably order again despite the packaging issue.
Product itself was fine but took way longer than expected to arrive. For the shipping cost they charge, I expected better. Customer service was polite but couldn't really help speed things up.
Product quality was good but took almost 2 weeks to arrive despite paying for faster shipping. Customer service eventually sorted it out but had to follow up multiple times. The selection is impressive though.
Had an issue with a damaged item and they replaced it immediately, no questions asked. Really appreciated how quickly they responded to my email. Will definitely order again.
Found what I was looking for at a better price than local shops. Item was exactly as described and arrived safely. Website could be a bit easier to navigate but overall satisfied.
Ordered a new piece and it arrived within 3 days, well packaged. The website has a huge selection and prices are competitive. Customer service was helpful when I had questions about sizing.
Been ordering from them for about a year now. Quality is consistent and they have brands I can't find elsewhere. Shipping can be a bit slow during busy periods but nothing too bad.
Found exactly what I was looking for after striking out at several local places. Website is easy to use and has good filters. Shipping was reasonable and everything arrived in perfect condition.
Been a customer for over two years now and they've never let me down. Quality control seems good and I've never received anything broken or defective. Shipping is usually pretty quick too.
Ordered late Friday and had it by Tuesday. Everything was perfect and exactly what I expected.
Grasscity typically accepts various payment methods including major credit cards, debit cards, and other secure online payment options. Available payment methods may vary by location due to local regulations and banking policies.
Yes, customers must be of legal age to purchase smoking accessories, which varies by location but is typically 18 or 21 years old. Age verification may be required during the ordering process or upon delivery.
Grasscity primarily operates as an online retailer. For information about any physical locations or showrooms, please check their website or contact customer service directly for the most current information.
Grasscity is an online retailer that specializes in smoking accessories and related products. The company operates an e-commerce platform offering various glass pipes, vaporizers, grinders, and other smoking paraphernalia to customers in markets where such products are legally available. Grasscity also maintains an online community forum where users can discuss topics related to cannabis culture and smoking accessories.
