Helpful and approachable
Helpful and approachable - excellent customer service, friendly and timely delivery of excellent booze

Guest Wines is an online platform dedicated to providing a curated selection of wines and beverages to enthusiasts in Indonesia. The company aims to bridge the gap between traditional wine culture and the growing interest in wine appreciation among local consumers. By offering both imported wines from renowned regions such as France and Australia, as well as locally produced options from Bali, Guest Wines caters to a diverse range of preferences and occasions. The company targets wine lovers who seek not only quality products but also an understanding of wine culture. Through its platform, Guest Wines educates customers on the nuances of wine selection, serving, and enjoyment, making the experience accessible to both novices and connoisseurs alike. With a focus on promoting local wines alongside international selections, Guest Wines supports the burgeoning wine industry in Indonesia while enhancing the overall wine-tasting experience for its customers.
Reviewers consistently praise Guest Wines for their exceptional customer service and speedy delivery. Many highlight the friendly and approachable staff, noting that communication is clear and helpful throughout the ordering process.
Customers appreciate the impressive selection of wines, often mentioning the unique offerings and great value for money. The ease of online ordering is also frequently commended, with several reviews emphasizing how quickly orders are processed and delivered. Even when faced with delivery issues, the company’s service remains a standout, with staff going above and beyond to resolve problems. Overall, Guest Wines earns high marks for its quality products and reliable service, leading to a very positive sentiment among consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 123 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2024.
| Month | Average | Reviews |
|---|---|---|
| May 23 | 5.0 | 5 |
| Jun 23 | 5.0 | 4 |
| Jul 23 | 5.0 | 6 |
| Aug 23 | 5.0 | 2 |
| Sep 23 | 5.0 | 5 |
| Oct 23 | 5.0 | 5 |
| Nov 23 | 5.0 | 6 |
| Dec 23 | 5.0 | 12 |
| Jan 24 | 5.0 | 7 |
| Feb 24 | — | 0 |
| Mar 24 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 123 most recent reviews.
“Helpful and approachable - excellent customer service, friendly and timely delivery of excellent booze”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 0% | 123 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | 2.9 out of 5 (fair) | — | 1,000 |
Bottom line: Guest Wines is #1 of 5 on overall rating in this group.
123 reviews of Guest Wines. Filter by what matters to you.
Helpful and approachable - excellent customer service, friendly and timely delivery of excellent booze
Excellent customer service. Prompt delivery.
Lovely wines, always something a bit different available, and very friendly communication.
Speed of service
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Good customer service
As always great service.
Ruth provided the best service imaginable. Even getting us through the following: We had problems with the delivery company damaging the bottles, redirecting them, then misplacing them, then claiming they had redelivered them when they hadn’t and more… Throughout, Ruth was professional, polite and did her utmost to sort them out. She then arranged, at a very quick turnaround before Christmas, a new delivery of fresh wine, even though it wasn’t Guest Wine’s fault, being, as I mentioned, entirely that of the deliverers. I actually enjoyed speaking to her and will certainly use them again. They are friendly and have an excellent range of unusual wines. We even ordered a hamper. The wine we got was from Gratien Mayer in Saumur and was quite niche. So all in all, Guest Wines are thoroughly recommended.
Efficient,friendly service. Nothing seems to be too much trouble. It is a pleasure to deal with the company.
Prompt efficient service
Great choice of wines and some cracking bargains, delivered within a couple of days, great service!
I knew wanted the excellent Ad Gefrin No 1 as I'd tasted it previously and I was happy to increase my order to receive an attractive first order discount. But what to add? I like Pedro Ximenez and the website was clear, informative and well priced. Several bottles later and I was sorted. Checkout was was easy followed up by clear emails that told me the status of my order. A couple of days later I received my order by courier, well packaged and with some useful tasting notes.
Prompt delivery and customer service excellent
Efficiency and the personal touch
Order filled quickly and despatched. Also received a quick response to my email about a delay in delivery. All good.
Guest Wines is an online platform dedicated to providing a curated selection of wines and beverages to enthusiasts in Indonesia. The company aims to bridge the gap between traditional wine culture and the growing interest in wine appreciation among local consumers. By offering both imported wines from renowned regions such as France and Australia, as well as locally produced options from Bali, Guest Wines caters to a diverse range of preferences and occasions. The company targets wine lovers who seek not only quality products but also an understanding of wine culture. Through its platform, Guest Wines educates customers on the nuances of wine selection, serving, and enjoyment, making the experience accessible to both novices and connoisseurs alike. With a focus on promoting local wines alongside international selections, Guest Wines supports the burgeoning wine industry in Indonesia while enhancing the overall wine-tasting experience for its customers.
This profile hasn't been claimed by the business owner.