Hirsch Estates is an independent property management agency based in Croydon, London, specializing in residential lettings and property management services. The company focuses on facilitating the rental process for both tenants and landlords, ensuring that their needs are prioritized through a client-centered approach. With a team of experienced professionals, Hirsch Estates aims to foster strong relationships with a diverse clientele, including both local and overseas landlords. The company's services include property valuation, tenant placement, and ongoing property management, catering to individuals looking to rent residential properties in the Croydon area. By emphasizing exceptional client service and flexible methods, Hirsch Estates strives to maintain high standards in the property management sector while meeting the demands of their customers.
Reviewers consistently praise Hirsch Estates for their exceptional service, particularly highlighting the friendly and responsive nature of agents Gerry and Raf. Many customers express gratitude for the smooth rental and move-in processes, noting that communication is prompt and clear, which alleviates the usual stresses associated with moving.
The personal touch provided by the team stands out, as they are described as both professional and genuinely caring, making tenants feel welcomed and supported. Long-term clients appreciate the transparency and integrity that led them to switch to Hirsch Estates from larger corporate firms. Overall, the positive feedback emphasizes the efficiency and dedication of the staff, with no critical themes surfacing in the reviews. Hirsch Estates is highly recommended for anyone seeking reliable property management services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 43 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 5.0 | 1 |
| Aug 24 | 5.0 | 1 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 5.0 | 4 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | 5.0 | 3 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 5.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 43 most recent reviews.
“Having endured a year of poor property management from a larger corporate firm, we moved to Hirsch at the end of 2024”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 43 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Hirsch Estates - Property management - London is #1 of 5 on overall rating in this group.
43 reviews of Hirsch Estates - Property management - London. Filter by what matters to you.
Over a year ago
I can't thank Gerry and Rafal enough for helping me with the rental and move-in process from the very beginning. I lived in the property for two years and had no complaints. Thank you, and I highly re... See more
Over a year ago
Gerry and Raf are exceptional—far more responsive, transparent, and personable than any chain agent I’ve dealt with. They handled everything efficiently, communicated clearly, and made the entire proc... See more
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We have had a great experience with Gerry and Raf! They've been really friendly, responsive, and helpful and have made the process very smooth. We are very happy with our new flat and would definitely recommend :)
I moved into a flat managed by Hirsch Estates (Gerry and Raf) a month ago, and they've been absolutely incredible. Really on the ball - prompt, clear communication exactly when I need it. Super friendly and personable, always available and responsive. Couldn't ask for more :)
I can't thank Gerry and Rafal enough for helping me with the rental and move-in process from the very beginning. I lived in the property for two years and had no complaints. Thank you, and I highly recommend them.
Gerry and Raf are exceptional—far more responsive, transparent, and personable than any chain agent I’ve dealt with. They handled everything efficiently, communicated clearly, and made the entire process stress-free. Unlike big agencies that treat you like just another transaction, they genuinely care and go the extra mile.
I have been working with Rafal and Gerry for almost 10 years. Their transparency, honesty and integrity led us to move the management of our property to them when they set up Hirsch. Over the years, we have found that not all property managers are the same. With Hirsch, I know that despite the fact that we are based overseas, our interests will be well represented and our tenants will be happy as well. Would strongly recommend the team at Hirsch!
Having endured a year of poor property management from a larger corporate firm, we moved to Hirsch at the end of 2024. Gerry & Raf have been on the ball throughout the transfer. They managed to acquire new tenants for us extremely quickly. Throughout they have provided a personalised service with swift and clear communication - all key aspects that in my view place Hirsch above the rest. Very happy with our move.
We have worked with the team at Hirsch for the past 2 years, as tenants. The team has always been responsive and professional, throughout. I'd highly recommend them.
From the beginning, Rafal and Gerry have been incredibly helpful and responsive. We have been in one of the properties they manage for almost 3 years and they have always provided a personal and close service. They are quick to reply to any facility management issue, ensuring everything if taken care of promptly. I highly recommend Hirsch Estates for their professionalism, excellent service and personal touch.
As tenants, we couldn’t have asked for better agents to work with. Gerry and Raf were so lovely yet professional, and always quick to reply when we had any questions about the process. Because of them, we’ve managed to find the most amazing rental for our growing family. It’s been a really positive experience working with them, much better than any chain agents we’ve worked with in the past so if you get the opportunity to work with Raf and Gerry, do it(!) because you won’t be disappointed. If we ever become landlords, we will 100% be using Hirsch!
The estate agents did a great job. I was scheduled for a viewing very quickly and the landlord responded within 2 days. The communication part was smooth and I was informed of all the details on time and in advance.
From the moment of viewing my rental property and meeting Gerry and Rafal, I was made to feel welcomed and supported through the entire application and referencing process. Since moving into my property, any issues are acknowledged and dealt with quickly and always in a friendly and professional manner. I highly recommend Hirsch Estates! From my experience of renting properties, they really have been the best to deal with this. Thank you Gerry and Rafal.
I’ve found moving house in the past can be so stressful but I can honestly say having Gerry and Rafal help us with finding our new home took so many of the usual stresses away. They really understood what we were looking for and put my family and I in a lovely home. They were there for any questions we had and have us great advice. It’s so important to have friendly and understanding Estate Agents who genuinely have your best interests at heart. Hirsch Estates will always be my first point of contact when moving in the future. Thank you both again
I cannot say enough about Hirsch Estates. Gerry rescued us from a totally hopeless but very well-known agent, advised us and held our hands through a very acrimonious situation, took over our flat, had repairs done and redecorated in record time and found us a very suitable tenant within days. Our flat has never looked better and we feel we can finally relax as we are in expert hands.
I recently had the pleasure of working with Hirsch Estates in finding my home and I must say, the entire experience was seamless from start to finish. From the moment I reached out to inquire about viewing a property, Gerry and Rafal were incredibly helpful and professional. They coordinated the viewing at a convenient time for me, provided all the information I needed, and answered every question I had with patience and clarity time and time. I must say Gerry did a commendable job in getting the paper work done and delivering it at any impressive speed. The move-in process was just another smooth experience, efficiently handled by their skilled team. Even after moving in, Gerry and Rafal remained attentive and responsive on the maintenance needs and were instrumental in addressing some of the complex problems. Overall, Hirsch Estate - Gerry and Rafal made the entire process from viewing to move-in and beyond a positive experience. I would highly recommend them to anyone looking for a reliable, professional and friendly experience while finding your beautiful home.
Hirsch Estates… definitely above the rest!! We called 0900hrs the day a listing when up and was booked in with a viewing that day and had an offer in by the end of the day. Nothing has ever been too much with Raf and Gerry, they go above and beyond every time. They have catered to our needs, made us feel like they genuinely care and have made what can be a stressful situation, completely stress free and we went through the motions with ease. A very professional and friendly company, we would highly recommend Hirsch to anyone who is looking for a property and we already have done to friends and family. If you want stress free, professional, friendly faces to help you through renting/buying/selling, this is the perfect choice. Whenever we need anything we know Gerry and Raf are a phonecall away and will be more than happy to assist where they can. Thanks for being so great and helping us find a beautiful home!!
We had the best experience with Hirsch estates. Gerry and raf went so far above and beyond what we expected estate agents would ever do. They actually helped us to get out of an awful landlord/ housing situation giving us support in writing emails and putting us in contact with property lawyers to advise further. Not only this, but they helped us find the most beautiful home with lovely landlords and supported us smoothly through the whole process! I can’t recommend them enough - it’s so nice to have had this experience with people with genuine humanity and care for what they do/ the people they work with.
Excellent service and organisational skills. My property was rented out to carefully vetted tenants extremely quickly (within 2 days in-fact). Raf and Gerrie are very knowledgeable and have been easily contactable regarding my questions. Recommended!
I am a first time landlord living overseas and the thought of trusting someone to look after my property while I'm away was a very daunting prospect. I no longer have any worries! Gerry and Raf have been absolutely amazing. The attention to detail they have shown throughout is both impressive and reassuring. It is clear that they really care about looking after my property, and making sure both my tenants and I have the best possible experience. Despite navigating a very big time difference, they have kept me informed, given me clear options and honest advice, and been patient in answering all my questions. They have been a pleasure to deal with. Letting a property from the other side of the world could have been a total nightmare, and I can't quite put into words how much easier they have made my life over the past few months. I would absolutely recommend anyone looking for a property manager to speak to Hirsch - after talking to them yourself, you will understand why they have such great reviews.
Outstanding business, strong ethics, friendly customer service at a fair price. I am a huge believer in small owner run businesses like this one and I wholeheartedly recommend Gerry and her team
We had photos taken of our property on Friday, and had a offer that we accepted by the end of Monday! Many, many thanks to Raf and Gerry from Hirsch Estates!! They found us suitable tenants really quickly (as mentioed, literally 4 days from advertising!), provided us advice on how to prepare for their tenancy, and demonstrated considerable knowledge of landlord processes, as well as the Morello development. Based on our experience, and that of our tenants when we met them, Raf and Gerry are really personable, professional and experienced. If you're looking for an estate agent either as a landlord or tenant, do consider Hirsch! We would really recommend them!!
Hirsch Estates is an independent property management agency based in Croydon, London, specializing in residential lettings and property management services. The company focuses on facilitating the rental process for both tenants and landlords, ensuring that their needs are prioritized through a client-centered approach. With a team of experienced professionals, Hirsch Estates aims to foster strong relationships with a diverse clientele, including both local and overseas landlords. The company's services include property valuation, tenant placement, and ongoing property management, catering to individuals looking to rent residential properties in the Croydon area. By emphasizing exceptional client service and flexible methods, Hirsch Estates strives to maintain high standards in the property management sector while meeting the demands of their customers.
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