Service was awesome
Good property and Good Service

HMO Letting & Management is a professional real estate agency based in London, specializing in property letting and management services. The company focuses on providing tailored solutions for landlords and tenants, particularly in the management of Houses in Multiple Occupation (HMOs). Their services include tenant placement, property licensing, and full property management to ensure compliance and efficiency in the rental market. Targeting both new landlords and seasoned property owners, HMO Letting & Management offers guaranteed rent schemes, which provide consistent income while minimizing vacancy periods. The agency also provides free rental valuations and a range of property management services designed to meet the diverse needs of its clients in the competitive London market. By prioritizing customer satisfaction and property compliance, the company aims to facilitate seamless rental experiences for all stakeholders involved.
HMO Letting & Management receives high praise from many customers for its professionalism and helpfulness in finding accommodations. Reviewers frequently highlight the agency's flexibility and the positive experiences they have had with staff, particularly noting the excellent service provided by individuals like Amir.
However, there is a significant concern raised by one reviewer who describes the agency as "extremely unprofessional and ignorant," citing issues such as a lack of response to complaints and violations of HMO regulations. This mix of feedback indicates that while many clients are satisfied with the service and management, there are serious concerns about professionalism and communication. Overall, the sentiment leans positive, but the critical feedback suggests room for improvement in certain areas.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 4.2 | 5 | 100% | ● Not enough data |
Monthly average rating from reviews written by people · latest review Feb 2024.
| Month | Average | Reviews |
|---|---|---|
| Jan 24 | 5.0 | 2 |
| Feb 24 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 5 most recent reviews.
“Extremely happy and satisfied with the way HMO helped me into finding a great accommodation”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 4.2 out of 5 (good) | 67 out of 100 | — | 5 | |
| 1.3 out of 5 (poor) | 100 out of 100 | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | +12% | 368 |
Bottom line: HMO Letting & Management is #2 of 5 on overall rating in this group.
5 reviews of HMO Letting & Management. Filter by what matters to you.
Over a year ago
Extremely happy and satisfied with the way HMO helped me into finding a great accommodation. The team was professional, welcoming and great
Over a year ago
The HMO management agency in coventry has been very flexible, professional and very helpful in getting me a single room in the Annex, 1 A Gordon Street Coventry. The viewing was great and the landlord... See more
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Extremely happy and satisfied with the way HMO helped me into finding a great accommodation. The team was professional, welcoming and great
The HMO management agency in coventry has been very flexible, professional and very helpful in getting me a single room in the Annex, 1 A Gordon Street Coventry. The viewing was great and the landlord helped me with the required procedures. So, I want to thank the agency for their support and help.
Extremely unprofessional and ignorant letting agency. Rules that apply to HMOs are broken on a regular basis. I have outlined a few below: 1. They do not respond to complaints. Once a contract is signed and a deposit is made you are on your own. 2. Promised cleaners don’t show up. First we were told they couldn’t find a cleaner for months. Then when they did manage to find someone, they show up once a month. And this is for a 9 to 11 person property. 3. They would ask you to contact them instead of the authorities and then leave you on read even in extremely dangerous circumstances. 4. The ONLY time you’d get a response is when the rent is due or if there is a council inspection about to happen. 5. Repairs are nonexistent. 6. Would unapologetically blame other tenants for their blunders. 7. I have had to go to my friends house multiple times because they didn’t do the necessary repairs or didn’t even respond.They will tell you they are coming and would disappear. I don’t usually write reviews, the only reason I’m writing this long detailed review is to save someone from wasting time, energy and money. If you are looking for a peaceful experience, these people are definitely not it. The would exploit the difficulties of finding a new place especially in the current situations and would ask you to leave if you have any problems.
'Amir at HMO Management Agency has been extremely professional and flexible in helping me choose a room in a HMO in NW9. Has conducted multiple viewings with patience and has accommodated all requests. The rooms provided are excellent and with new amenities. Would highly recommend,'
HMO Letting & Management is a professional real estate agency based in London, specializing in property letting and management services. The company focuses on providing tailored solutions for landlords and tenants, particularly in the management of Houses in Multiple Occupation (HMOs). Their services include tenant placement, property licensing, and full property management to ensure compliance and efficiency in the rental market. Targeting both new landlords and seasoned property owners, HMO Letting & Management offers guaranteed rent schemes, which provide consistent income while minimizing vacancy periods. The agency also provides free rental valuations and a range of property management services designed to meet the diverse needs of its clients in the competitive London market. By prioritizing customer satisfaction and property compliance, the company aims to facilitate seamless rental experiences for all stakeholders involved.
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