Home Appliance Repair & Parts Ltd is a Stourbridge-based company specializing in the repair of electrical kitchen appliances. With over 20 years of experience, the company offers prompt, professional services for a wide range of makes and models, including washing machines and range cookers. They cater to both individual homeowners and property management firms, ensuring reliable service tailored to varying customer needs. In addition to repair services, Home Appliance Repair & Parts Ltd stocks a selection of new free-standing and integrated appliances, available for installation on the same or next day. The company primarily serves customers in the West Midlands area, including Stourbridge, Brierley Hill, and Halesowen, with a focus on delivering efficient solutions at competitive prices.
Home Appliance Repair & Parts Ltd receives overwhelmingly positive feedback from customers, highlighting their exceptional service and efficiency, particularly in oven repairs. Reviewers consistently praise the professionalism and politeness of the staff, especially noting David's conscientious approach and ability to work effectively in tight spaces.
The company is commended for its fast response times and reasonable pricing, with many consumers expressing satisfaction with the quick turnaround from inquiry to repair. Customers appreciate the friendly customer service and the reliability of the service, often stating they will return for future appliance issues. Overall, the sentiment is highly favorable, with many recommending the company for its hassle-free and professional service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 10 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 5.0 | 2 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 10 most recent reviews.
“David was professional, polite, and extremely conscientious in his approach, and the standard of his work”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 10 |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | — | 1,129 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | +1% | 1,000 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | — | 596 |
Bottom line: Home Appliance Repair & Parts Ltd is #1 of 5 on overall rating in this group.
10 reviews of Home Appliance Repair & Parts Ltd. Filter by what matters to you.
Over a year ago
David was professional, polite, and extremely conscientious in his approach, and the standard of his work. He had little room to work but managed well without complaint. He investigated the problem th... See more
Over a year ago
Fast response to my request for help with a repair to my oven. Very efficient, professional & polite. Most importantly to me though the repair was completed at a reasonable cost. Highly recommend.
Over a year ago
Really helpful, responsive. Used a number of times for different kitchen appliances. They are my go to for appliances problems.
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David was professional, polite, and extremely conscientious in his approach, and the standard of his work. He had little room to work but managed well without complaint. He investigated the problem thoroughly, discover the problem and fixed it. He ran the washing machine several times after, to ensure everything was fine. He cleaned up well afterwards. His fee was very fair in my opinion.
Outstanding service we received. From calling in the morning, dave was very helpful and informative. When arrived dave was very polite and punctual, which matched his efficiency on fixing our oven the same day. Very cost effective which was an added bonus. Thabk you again.
Fast response to my request for help with a repair to my oven. Very efficient, professional & polite. Most importantly to me though the repair was completed at a reasonable cost. Highly recommend.
Really helpful, responsive. Used a number of times for different kitchen appliances. They are my go to for appliances problems.
Super fast response in our initial enquiry. Ordered the parts that were needed within minutes of confirmation of the repair needed and came to replace the faulty unit as soon as the part was delivered. The repair was done efficiently with no mess. A great job done. Thank you. Highly recommend this company and will definitely be using again for all works needed in the future.
Customer service was really friendly, and the service was quick and reasonable
Very prompt & efficient service for repair of a range cooker. Very polite & helpful. Their telephone number is going on speed dial for any future household appliance malfunctions!
A wonderful experience. I connected them on Friday afternoon and the oven was fitted on Monday morning. Highly recommended for a total hassle free professional service. Many thanks.
Great service, reliable and timely. Will definitely use again and will recommend in the future. Thank you!
Brilliant company!! Fast, efficient, friendly and reasonably priced. Highly recommend. Will definitely use in the future.
Home Appliance Repair & Parts Ltd is a Stourbridge-based company specializing in the repair of electrical kitchen appliances. With over 20 years of experience, the company offers prompt, professional services for a wide range of makes and models, including washing machines and range cookers. They cater to both individual homeowners and property management firms, ensuring reliable service tailored to varying customer needs. In addition to repair services, Home Appliance Repair & Parts Ltd stocks a selection of new free-standing and integrated appliances, available for installation on the same or next day. The company primarily serves customers in the West Midlands area, including Stourbridge, Brierley Hill, and Halesowen, with a focus on delivering efficient solutions at competitive prices.
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