Hola hice un pedido el día 16/03/25 y a…
Hola hice un pedido el día 16/03/25 y a día de hoy 12/05/25 no recibo mi pedido ni contestación x ningún lado ni reembolso. Muy decepcionada !!
Hope Fashion is an online retail platform based in the UK, specializing in a wide range of clothing and fashion accessories. The company offers customers an extensive selection of contemporary fashion items designed to cater to various styles and preferences. By focusing on quality and affordability, Hope Fashion aims to provide accessible fashion choices for all consumers. The target market for Hope Fashion includes fashion-conscious individuals seeking trendy apparel and unique accessories. The platform features a user-friendly interface, allowing customers to browse and shop effortlessly. With a commitment to customer satisfaction, the company strives to create a positive shopping experience, making it a go-to destination for those looking to enhance their wardrobe with stylish options.
Hope Fashion receives high praise for its exceptional service and quality clothing, with many customers expressing satisfaction with their purchases and the accuracy of product descriptions. Reviewers frequently highlight the affordable prices and stylish designs, noting that the store is a great find for budget-conscious fashion enthusiasts.
However, a significant number of complaints arise regarding order fulfillment and customer support, with some consumers reporting delays in receiving their orders and difficulties in processing returns. Issues such as unresponsive customer service and lack of communication about order status are common themes among negative reviews. Despite these challenges, the overall sentiment remains largely positive, with many customers appreciating the brand's commitment to quality and service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 102 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 1 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 102 most recent reviews.
“The formal clothes I ordered from this store arrived exactly as depicted on the website, and I'm thrilled with the ac...”
“Absolutely shocking service I have been trying to return my order for over 6 weeks”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.8 out of 5 (good) | — | 102 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 |
Bottom line: Hope Fashion is #2 of 5 on overall rating in this group.
102 reviews of Hope Fashion. Filter by what matters to you.
Over a year ago
Hola hice un pedido el día 16/03/25 y a día de hoy 12/05/25 no recibo mi pedido ni contestación x ningún lado ni reembolso. Muy decepcionada !!
Over a year ago
Hice un pedido el 23 de marzo. No paro de mandarles email y no me contestan. No me dicen que está ya enviado o que no ha salido aún, no dicen nada. Cobrar si cobraron el primer día pero para mandar el... See more
Over a year ago
Es una empresa que engaña, ya que nunca te mandará tu pedido,y tampoco te responde a los correos. FATAL
Over a year ago
I am a belgian client and I never received my purchase, a open back knitted top. They took my money (I paid by visa) and never received the product. I sent 3 emails and no answers, only automatic repl... See more
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Hola hice un pedido el día 16/03/25 y a día de hoy 12/05/25 no recibo mi pedido ni contestación x ningún lado ni reembolso. Muy decepcionada !!
Hice un pedido el 23 de marzo. No paro de mandarles email y no me contestan. No me dicen que está ya enviado o que no ha salido aún, no dicen nada. Cobrar si cobraron el primer día pero para mandar el artículo no lo mandan. Estoy decepcionada con esta página y espero una solución rápida.
Es una empresa que engaña, ya que nunca te mandará tu pedido,y tampoco te responde a los correos. FATAL
I am a belgian client and I never received my purchase, a open back knitted top. They took my money (I paid by visa) and never received the product. I sent 3 emails and no answers, only automatic reply. Any suggestion ?
Negative surprise had to pay for return fright (and for original fright of the goods, i.e. fright 2 ways --> 98 SEK to try out a shirt that did not meet the expectations) Briefly, but sufficiently enough, before placing my order read return policy for sale items and could not see any potential freight fee in return policy. A nicer approach would be to be frank and honest about return fee. I now associate Hope as a brand with hidden fees, which makes me more likely to be non-returning
The formal clothes I ordered from this store arrived exactly as depicted on the website, and I'm thrilled with the accuracy of the sizes. The store has delivered great quality garments, and I couldn't be happier with my purchase.
This clothing store is a hidden gem for fashion enthusiasts on a budget. I was pleasantly surprised by the affordable prices without compromising on the quality of the clothing. The materials used were of excellent quality, and the stitching was sturdy and well-done.
Wonderful as always. Such a shame that Hope have gone into administration.
Superb customer care and gorgeous quality clothes
A professional and friendly service, very fast. Love my two tops purchased in sale.
I absolutely love this company, the quality and designs are amazing. The best customer service of any company I've ever dealt with.
These Foundations bodies are terrific. I thought the fabric could be a little thicker but fit well with a good shape. They will be very useful throughout all seasons. Also delivered safely and promptly.
Brilliant products designed for comfort but with designer flair
Hope is always 5 stars, Their clothes, ethics and customer service are exceptional. They are ahead of the game with comfort and style. Thank you
Prompt service and beautiful dress - thank you!
Simply the best designs materials and service. Always outstanding service and incredible value. Adore this brand and have since day one. ♥️♥️♥️
Another great foundation piece to add to my collection. Such amazing fabric. So useful and versatile. Ordering easy and delivery prompt.
The body is amazing fits get not too short in the body which I usually find and the neck line is fabulous. Material light weight I need one in every color . Perfect for layering or on its own
Great company annd ethos Order arrived next day. Clothes are great quality, flattering and comfortable. Really pleased with purchases.
Such a lovely dress very flattering, gorgeous blue blue.. I’m 5ft 10 size 16-18 Not super long, cute little split at the bottom, good for shushing whilst dancing 💃
Hope Fashion is an online retail platform based in the UK, specializing in a wide range of clothing and fashion accessories. The company offers customers an extensive selection of contemporary fashion items designed to cater to various styles and preferences. By focusing on quality and affordability, Hope Fashion aims to provide accessible fashion choices for all consumers. The target market for Hope Fashion includes fashion-conscious individuals seeking trendy apparel and unique accessories. The platform features a user-friendly interface, allowing customers to browse and shop effortlessly. With a commitment to customer satisfaction, the company strives to create a positive shopping experience, making it a go-to destination for those looking to enhance their wardrobe with stylish options.
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