Some of the cleaners are not thorough
Some of the cleaners are not thorough

Housekeep is a London-based domestic cleaning service that connects customers with experienced and vetted house cleaners. The platform allows users to easily book one-off or recurring cleaning services tailored to their needs, starting from £18.50 per hour. Customers can enter their postcode to find the best local cleaner, manage their cleaning schedule online, and enjoy a cashless payment system for convenience. Targeting busy individuals and families in London, Housekeep aims to make domestic cleaning a hassle-free experience. With a focus on reliability and customer satisfaction, the company provides responsive support and a straightforward booking process. Housekeep's commitment to quality cleaning services has garnered numerous positive reviews from users, reinforcing its reputation as a trusted choice for home cleaning needs.
Housekeep receives overwhelmingly positive feedback from customers, who frequently praise the great service and the quality of cleaning provided. Reviewers highlight the efficiency and friendliness of the cleaners, noting that many jobs are completed thoroughly and in a timely manner.
The app is also commended for its ease of use and flexibility, making scheduling straightforward. However, some customers mention occasional issues with last-minute cancellations, although they appreciate the prompt resolution by customer support. Overall, the combination of excellent cleaning results and responsive service contributes to a highly favorable impression. With a majority of reviews reflecting satisfaction, Housekeep is regarded as a reliable choice for home cleaning services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Very easy app to use”
“The customer support through the Help Desk was almost non existent, yet strangely the after-sale support was extremel...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Service | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 2.5 out of 5 (poor) | — | 60 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | — | — | 1,129 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | +1% | 1,000 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 1.0 out of 5 (poor) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | — | — | 596 |
Bottom line: Housekeep is #2 of 5 on overall rating in this group. On service, Prime Property Management scores higher (4.8 vs 4.2).
60 reviews of Housekeep. Filter by what matters to you.
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Housekeep is a London-based domestic cleaning service that connects customers with experienced and vetted house cleaners. The platform allows users to easily book one-off or recurring cleaning services tailored to their needs, starting from £18.50 per hour. Customers can enter their postcode to find the best local cleaner, manage their cleaning schedule online, and enjoy a cashless payment system for convenience. Targeting busy individuals and families in London, Housekeep aims to make domestic cleaning a hassle-free experience. With a focus on reliability and customer satisfaction, the company provides responsive support and a straightforward booking process. Housekeep's commitment to quality cleaning services has garnered numerous positive reviews from users, reinforcing its reputation as a trusted choice for home cleaning needs.
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