HP receives overwhelmingly negative feedback from customers, with many expressing frustration over poor product quality and inadequate customer support. Reviewers frequently mention issues with laptops and printers, citing problems such as malfunctioning devices shortly after purchase and unresponsive customer service.
The support staff, often located overseas, are criticized for their inability to resolve issues effectively, leading to significant dissatisfaction. While a few customers mention quick order fulfillment and decent pricing, these positives are overshadowed by the widespread complaints regarding service and product reliability. Many consumers advise against purchasing HP products, emphasizing their negative experiences with both the products and the support system.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.1 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I am just one customer that HP won’t missed and I will be easily replaced”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.1 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | — | 60 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.1 out of 5 (good) | 4.5 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | 5.0 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | — | −1% | 1,000 |
Bottom line: HP is #5 of 5 on overall rating in this group. On quality, Mazuma Mobile scores higher (5.0 vs 1.0).
60 reviews of HP. Filter by what matters to you.
Over a year ago
I called three times to resolve an issue with scanning from my HP Office Jet Pro. All my calls were sent to agents in India. They did not listen to my questions and they did not resolve the issue.
Over a year ago
Meest waardeloze klantenservice ooit. Zelfs een 1 is te hoog!! Nooit iets bestellen bij HP!!! Een monitor online bestelt. Daar ging het al fout wel een bevestiging gekregen maar nooit verwerkt. De dag... See more
Quick answers to the questions people ask most.
HP manufactures a wide range of technology products including laptops, desktop computers, printers, ink cartridges, monitors, and workstations. They also offer enterprise solutions like servers, storage systems, and networking equipment for businesses.
You can contact HP customer support through their official website at hp.com, where you'll find phone numbers, live chat options, and email support. Support options may vary by region and product type.
HP typically offers a standard limited warranty that varies by product type, usually ranging from one to three years. Warranty terms, coverage details, and duration can be found in your product documentation or on HP's official website.
HP drivers and software can be downloaded from the official HP Support website at support.hp.com. You can search by your specific product model or let the site automatically detect your device.
HP provides support for products based on their support lifecycle policy. While newer products receive full support, older products may have limited support options or may no longer be supported depending on their age and model.
Your HP product's model number can typically be found on a label or sticker on the device itself, often on the back or bottom. For computers, you can also find it in the system information through your operating system settings.
For printer issues, first check that all cables are connected properly and try restarting both the printer and your computer. HP's support website offers troubleshooting guides, and you can also use HP's diagnostic tools or contact their technical support.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Hewlitt Packard Personal Review – Negative I am not writing this to tell others not to purchase HP Products, but I will just relate my story and you can make your own mind up. I must first apologize as the exact dates might be a day or two off, you will understand when I get more into the details. On the 29th of August 2024, I ordered a HP Pavilion Laptop 16t-af000, 16" directly from HP. The laptop arrived the 14th of September. I installed all my person purchased programs, MS Office, Photoshop, those type of programs. I am not a gamer and am a 73-year-old retired government worker. I use it for personal reason nothing complicated. The first issue was I was unable to use the stylus on my touchscreen, not critical but I paid for touch screen. Once that happened it all turned bad and I started to have more and more issues with the laptop and I contacted HP every time at least twice a week. HP had techs and higher techs remote in and acknowledged the problems and all had one solution I believe they called a Cloud Boot. 1. Remove all programs and files to an external drive. 2. I was then told to totally wipe the hard drive clean. 3. I was to reinstall Windows 11 and then all my programs. (This process with removing, reinstalling took more than 6 hours.) Prior to doing all the above I asked HP since they acknowledged the issues why don’t they just send me a new one and I will send this one back. They said they couldn’t do that and only replace items if damaged in shipment (Good to know). Their other solution was to take it to a HP Certified repair shop. I contacted the one suggested and was told it would probably take 3-4 weeks IF they could fix it. This is the only PC I have and have been working around the issues but still getting stuff down but takes about 50% more time. The contact between myself and HP continued with a multitude of techs remoting in, assigning case numbers, resending to a different tech that was a specialist in this area of repair. I have about 8-10 case numbers all of them still sitting there either closed or they just don’t care. They have called and then sent emails stating sorry they missed me on phone and they would appreciate a good time and day to call which I gave them. I waited 2 hours from the set time and nothing. I called the number and go the recording that this number is not available at this time and try again later. The tech connected to that number finally sent me an email apologizing that he was on vacation/. So here I sit with an expensive hunk of junk that Hewlitt Packard could care less about. The simplest solution would be to just replace the one sent to me with a new one and I wouldn’t be sitting here writing this. The laptop still has all the issues with a new one poking its head up now and then but I have dealt with it. I believe that HP was at a loss and figured if I was ignored long enough that I would just go away. I wrote hard letters, not emails to several HP Executives but no acknowledgement of receipt and I am sure they made it to the shredder shortly after they got it. I am just one customer that HP won’t missed and I will be easily replaced. So all you prospective HP purchasers I hope maybe this gives you some insight in what might happen. It happened to me and who knows what else will go wrong. Laptop iffy and will not connect to one of my HP printers (new Issue) Just a heads up.
I called three times to resolve an issue with scanning from my HP Office Jet Pro. All my calls were sent to agents in India. They did not listen to my questions and they did not resolve the issue.
Szybka realizacja i dobre ceny – na pewno wrócę.
Meest waardeloze klantenservice ooit. Zelfs een 1 is te hoog!! Nooit iets bestellen bij HP!!! Een monitor online bestelt. Daar ging het al fout wel een bevestiging gekregen maar nooit verwerkt. De dag erna contact opgenomen via de chat. De medewerker zei; dat jij een bevestiging hebt ontvangen betekent niet dat je het ook krijgt?? Daarna meerdere malen aangegeven de bestelling te annuleren omdat ik de bestelling zelf niet kon annuleren. Ondanks mijn verzoeken alsnog verstuurd. Toen contact opgenomen met de klantenservice. Werd ik meerdere malen weggedrukt omdat ik steeds een Engelstalig persoon aan de lijn kreeg. Vervolgens kreeg ik Ricardo aan de telefoon waarbij ik duidelijk probeerde te maken dat ik 4-5 keer werd weggedrukt. Die onderbrak mij midden in het verhaal en wou zijn eigen verhaal kwijt terwijl ik niet eens was uitgesproken en ook hij drukt mij weg. Ze hebben op de klantenservice totaal geen empatisch vermogen en zijn heel onvriendelijk, denken niet mee en kunnen dus onbeperkt een gesprek wegdrukken als ze het gesprek niet willen aanhoren. Voor mij een reden om noooooit meer iets bij HP te bestellen. Dit was de meest waardeloze klantenservice waarmee ik ooit heb gesproken
HP: A Brand in Freefall – From Innovation to Irrelevance HP was once synonymous with quality and reliability in personal computing. Today, however, the brand stands as a warning to consumers about the perils of corporate complacency and profit-driven design. The company’s recent offerings—both in hardware and support—reflect not a commitment to excellence, but a steady retreat from accountability, durability, and user autonomy. Hardware Degradation Masquerading as Innovation Recent HP laptops and desktops show a clear decline in material and engineering standards. Users routinely report failing components within months of moderate use: loose hinges, malfunctioning touchpads, and overheating CPUs are no longer rare exceptions but expected hazards. Even premium-tier models feel flimsy, as though designed to impress on the shelf but collapse under practical use. Updates intended to improve performance frequently result in instability, or worse, render devices unusable—suggesting internal testing has been deprioritised or eliminated entirely. Printers: The Poster Child for Corporate Contempt HP’s printer division is perhaps where the company’s anti-consumer strategy is most blatantly on display. Devices that once promised reliable printing now function more as vessels for enforcing subscriptions and restricting user choice. HP’s ‘Instant Ink’ programme forces customers into a rental-like relationship with ink cartridges they have already purchased. Printers will refuse to print if disconnected from the internet or if an account falls into arrears—despite full cartridges and no mechanical faults. It is a dystopian vision of product ownership, where the user has control in name only. Support That Obstructs Rather Than Assists When things inevitably go wrong, HP’s customer support serves more as a defensive wall than a helping hand. Response times are slow, solutions generic, and escalation channels futile. Customers often report being bounced between departments or offered scripted apologies rather than practical assistance. Warranty claims are treated with suspicion, not trust. Community forums are filled with unresolved complaints and moderator silence, reflecting a systemic failure to take responsibility. An Ecosystem of Intrusion Worse still is HP’s insistence on bundling its machines with invasive, bloat-laden software. Pop-ups pushing unnecessary services, nagging updates for irrelevant drivers, and telemetry tools that quietly monitor usage have become the norm. Instead of empowering users, HP’s ecosystem appears designed to nudge, monitor, and extract maximum value at every turn—often at the expense of the very functionality customers expect. Final Reflections HP’s current business model seems rooted not in designing trustworthy products, but in monetising failure and controlling customers. Where the brand once represented dependable technology, it now evokes frustration, distrust, and regret. For professionals, students, and home users alike, HP is no longer a recommendation—it is a caution. In its pursuit of profit margins, HP has forgotten its obligation to the very people who once made it a household name.
Run! Fast. Seriously, it's not worth your time or hard earned money to purchase an HP product. The post customer service is horrid. Everyone is overseas and the connection is bad, they don't care about customer service, they talk to you like you're not worthy of respect and don't offer a solution. I was on a call for 45 minutes with no resolve. They've been charging my credit card for 3 years and wouldn't refund me $9 for one month of service, after I canceled and no longer even have the printer in my possession. It's a huge waste of time and money. I promise you'll regret it.
A £3,000 Nightmare – HP ZBook and Customer Support Are a Total Disgrace I bought an HP ZBook six months ago for over **£3,000**, expecting a reliable, high-end machine for professional use. What I got instead was an endless nightmare of hardware failures, incompetent support, and outright negligence. The laptop required two parts replacements within months, after the 2nd visit I was left with no WIFI due to the engineer breaking the antenna and not realising I was left with the WiFi completely failed. HP’s solution? Run me through hours of pointless troubleshooting, request to send me a USB stick to reinstall the OS, and waste my time reconfiguring everything—twice. Did it fix the issue? Of course not. I was then told I might need yet another hardware replacement. Things got even worse after an HP engineer came to "help." yesterday and broke the cable that connects the screen to the board. 'Good news and bad news WIFI now working but the screen is broken, that's ok you have an external screen until we can replace. And by the way the bezel on the screen is bent and there are screws missing from the hinges which I have also ordered' . All visits since the first one have been caused by HP engineer incompetence and HP's response is that the machines are delicate and damage can occur during repair! Following their visits, each time another part was broken - something that was perfectly fine beforehand. No apology, no accountability—just more delays and denial. The initial support call re the camera is still not working properly To make matters worse, I was offered **no replacement or loan device** during repairs or them asking for the machine to be sent away for testing, leaving me unable to work. Support agents contradicted each other constantly and provided inconsistent advice. Meanwhile, I'm stuck with a broken machine and zero compensation for lost time, productivity, or stress. This isn’t just poor service. It’s grossly unacceptable from a company that claims to serve professionals. HP’s handling of this has been standard script, incompetent, dismissive, and frankly disgraceful. If you’re considering HP for your business or professional work—don’t. Save yourself the money, time, and frustration. After this experience, I’ll be actively discouraging my company from continuing its switch from Dell to HP. I deeply regret trusting this brand. I have a very expensive door stop
sabse ghatiya company HP Hai HP KO BOYCOT KARO DOSTO ISSE MANHOOS COMAPNY KOI HAI HI NAHI mene monitor lia ek saal me kaharb ho gaya or ab 2 saal ki waranty baki hai abhi tak in logo ne lcd ko exchange nhi kia hai isse behtar to dell walo ki service hai
My new hp laptop which is still under warranty has no sound for 20 days now. I called ho support 3 days in a roll. The robot cannot hear . It took 20 calls to get to 3 support reps. 1st one seems to fix it on 6/23. 6/24 a drives update cane in and broke it. Call 6/24, the rep that their system is totally down. Called 6/24, 1st rep hung up on me after saying he will remote control for 30 mins but never did. Do he had no idea what to do. 2nd one reset to factory setting and now all files are still there and laptop keeps restarting nonstop saying it ran into error. So he totally hack it up. Never call 8002328009 even though ho listed it as the # to call for support cases as it is full of health insurance promotions. I guess ho cannot make any money now abd they have to sell health insurance. They have no desire to fix any of their problems
Do not buy HP products or use their support. Their support tech burned the computer, and all HP would offer is $50. The tech was supposed to clean up the computer and he started playing around with the BIOS, which now the computer doesn't work. Amit was the tech!!
Bought my first gaming laptop, had a fault from the beginning, noticed 8 days later AI isn't capable of distinguishing voice or that a replacement refund laptop is not technical support. Tried to get my faulty laptop (8 days noticed after order) to get it returned. Waiting all day, no one turns up from parcelforce. Then HP customer service says it's an independent courier with no acknowledgement that they are responsible as they chose the couriers. After 24 hours wasted, I requested the laptop be refunded instead of repaired because I cannot fathom going on with this mess of a customer service. Finally got a confirmation to return via post office but no label. Emailed ... No response.
Nie wieder HP Drucker. Hab nämlich einen Laser Jet M 110 we neu gekauft. Irgendwann ist die Druckpatrone leer gegangen und ich habe eine neue original HP Patrone gekauft. Nach ein Paar Druckgängen ging nichts mehr. Der Kundendienst funktioniert so gut wie gar nicht, man bekommt irgendwelche pauschale infos die man auch auf google sonst findet. Da gibt es keinen Ansprechspartner der eventuell helfen könnte. Der Drucker wird nicht mal vom HP Onlineservice erkannt?! nie wieder HP !
HP’s post-sales service is an absolute disaster. I deeply regret purchasing an HP Pavilion laptop, as the battery (model no. PC03XL) completely failed in less than 3 years — shockingly poor for a so-called premium brand. When I reached out to HP World in both Airoli and Vashi, I was met with sheer incompetence. Neither store had a clue about the battery or any replacement parts. It's laughable how a global tech company can be so clueless and unprepared to support its own products. To make matters worse, no third-party or non-branded batteries are compatible either, leaving me stuck with a useless laptop. This entire experience has been beyond frustrating — it's disgraceful and unacceptable. HP has lost a customer for life, and I will actively discourage others from buying anything from this brand. This wasn’t just poor service — it was a complete failure on every front. HP should be ashamed.
Ho effettuato un ordine sullo store ufficiale HP per acquistare le cartucce originali (ITP000012503). Subito dopo l’installazione, la mia stampante HP OfficeJet Pro 8620 ha casualmente smesso di funzionare con un errore permanente al sistema di inchiostro. Anche la cartuccia sostitutiva inviata dall’assistenza ha provocato esattamente lo stesso errore. Nonostante ciò, nessuno si è assunto la responsabilità del problema. Per di più, ho speso 25 euro per l’assistenza telefonica, che si è limitata a dirmi che non c’era nulla da fare. Il servizio clienti, interpellato per il rimborso, lo ha negato perché la cartuccia era stata “aperta” — come se fosse possibile accorgersi di un difetto senza usarla. A peggiorare il tutto, il sospetto è che non si tratti affatto di un caso. Possibile che proprio dopo l’installazione di una nuova cartuccia originale, la stampante dia un errore irrisolvibile? A pensar male verrebbe da dire che si tratti di una strategia di obsolescenza programmata, in cui le nuove cartucce inducono la stampante a bloccarsi per forzare il cliente a comprarne una nuova. HP si dimostra un marchio che usa la qualità del nome solo per vendere, ma abbandona il cliente appena c’è un problema. Ho conservato tutta la documentazione e intendo segnalare l’accaduto anche alle associazioni consumatori.
I’ve just wasted almost an hour of my life trying to get to the Extended Warranty to the correct date. I purchased it on the 21st of June and once I registered it tells me that the purchase date was April. After troubleshooting, I managed to do a chat online to somebody and there was a disclaimer saying that don’t give any personal information as it wasn’t HP? I was then directed to dispute the warranty. I had already registered and tried to add proof of my purchase. I noticed the details were grey scaled out now was unable to change. I added in the comments and sent it off. Only to find a message saying there was a problem please try again later. Wow, it’s 2025. There must be an easier way of trying to resolve this HP come on!
My experience of HP is that their ordering and payment systems are glitchy, and their telephone services aren’t much better, telling callers that an error prevents them from answering the call. This is coupled with having their staff instantly take a “blame the customer” stance and being totally unwilling to look into any possible issues despite their systems displaying error messages to the customer. This is clearly a company that considers itself too big to be impacted by reputational risk, and too blasé to put the customer first. Maybe Visa can help determine why HP fail to treat their customers fairly when transacting with their cards.
Achat d'une tête d'impression pour traceur z6 . Pièce normalement livré en 48h 3 jours sans nouvelle je contacte le SAV qui me dit que la commande a été annulée suit a un bug. J'aurais jamais été prévenue sans démarche de ma part. On ne m'a pas parlé de remboursement heureusement j'ai réglé par PayPal j'ai fait un litige et PayPal ma avancé le remboursement dans la seconde. J'ai Dors et déjà acheté des encres générique Finis HP.
I called and finally got a live rep for HP instant ink and printer assistance. The end rep ended up being ok. He talked me into one of their newer Envy printers. He canceled the older printer subscription and supposed to have added the new one. Now Im out of ink and can get my shipment that I'm being charged for and can not get anyone on the phone. They pick up and sit there. This printer total price is a little over $300.00. If I cancel the whole thing I get charged full price. As long as it's on an instant ink plan and they can charge me everything is good, for them! But I need help and I can not get a live rep or anyone lucid enough to understand my request. No ink, can't print, no help. Im frustrated and I can not STAND HP. I'm better off purchasing my ink and dealing with my own hassles. Their ink program has gone to the dogs, because we can not get any help. One of the worst decisions I ever made was to sign up with them.
Computer is 4 months old and will not function. I use the computer daily for work and after over an hour of tech support not being able to help they told me that I needed to send the computer in for repair with means 3+ weeks without a computer - they will only provide a loaner if the tech service says it will take 8-10 business to repair.
Allting som jag köpt från företag som ägs/är HP har gått sönder inom 3 månader.
Yes, HP sells products directly through their official website and HP stores. They also sell through authorized retailers, both online and in physical stores worldwide.
HP offers various recycling and trade-in programs for old computers, printers, and other electronic devices. Details about these environmental programs can be found on HP's website under their sustainability section.
You can register your HP product by visiting the HP website and creating an account or logging into your existing account. Product registration helps with warranty service and provides access to support resources.
HP computers typically come with Windows pre-installed, but many models can also run Linux distributions. Compatibility depends on the specific hardware configuration and drivers available for your chosen operating system.
You can check your HP product's warranty status by visiting the HP warranty check page on their website and entering your product's serial number. This will show you the warranty start date, coverage period, and what services are included.
HP Inc.
