HP receives overwhelmingly negative feedback from customers, with many expressing frustration over poor product quality and inadequate customer support. Reviewers frequently mention issues with laptops and printers, citing problems such as malfunctioning devices shortly after purchase and unresponsive customer service.
The support staff, often located overseas, are criticized for their inability to resolve issues effectively, leading to significant dissatisfaction. While a few customers mention quick order fulfillment and decent pricing, these positives are overshadowed by the widespread complaints regarding service and product reliability. Many consumers advise against purchasing HP products, emphasizing their negative experiences with both the products and the support system.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.1 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I am just one customer that HP won’t missed and I will be easily replaced”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.1 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | — | 60 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.1 out of 5 (good) | 4.5 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | 5.0 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | — | −1% | 1,000 |
Bottom line: HP is #5 of 5 on overall rating in this group. On quality, Mazuma Mobile scores higher (5.0 vs 1.0).
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Quick answers to the questions people ask most.
HP manufactures a wide range of technology products including laptops, desktop computers, printers, ink cartridges, monitors, and workstations. They also offer enterprise solutions like servers, storage systems, and networking equipment for businesses.
You can contact HP customer support through their official website at hp.com, where you'll find phone numbers, live chat options, and email support. Support options may vary by region and product type.
HP typically offers a standard limited warranty that varies by product type, usually ranging from one to three years. Warranty terms, coverage details, and duration can be found in your product documentation or on HP's official website.
HP drivers and software can be downloaded from the official HP Support website at support.hp.com. You can search by your specific product model or let the site automatically detect your device.
HP provides support for products based on their support lifecycle policy. While newer products receive full support, older products may have limited support options or may no longer be supported depending on their age and model.
Your HP product's model number can typically be found on a label or sticker on the device itself, often on the back or bottom. For computers, you can also find it in the system information through your operating system settings.
For printer issues, first check that all cables are connected properly and try restarting both the printer and your computer. HP's support website offers troubleshooting guides, and you can also use HP's diagnostic tools or contact their technical support.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Yes, HP sells products directly through their official website and HP stores. They also sell through authorized retailers, both online and in physical stores worldwide.
HP offers various recycling and trade-in programs for old computers, printers, and other electronic devices. Details about these environmental programs can be found on HP's website under their sustainability section.
You can register your HP product by visiting the HP website and creating an account or logging into your existing account. Product registration helps with warranty service and provides access to support resources.
HP computers typically come with Windows pre-installed, but many models can also run Linux distributions. Compatibility depends on the specific hardware configuration and drivers available for your chosen operating system.
You can check your HP product's warranty status by visiting the HP warranty check page on their website and entering your product's serial number. This will show you the warranty start date, coverage period, and what services are included.
HP Inc.
