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The reviews for this Internet Cable Provider overwhelmingly reflect dissatisfaction, with a staggering 90% of customers rating their experience poorly. Many reviewers express frustration over frequent internet outages, describing the service as unreliable and inadequate for work.
Complaints about billing issues are common, with customers reporting incorrect charges and difficulties in resolving these problems due to poor customer service. The inability to reach a human representative adds to the frustration, as many feel trapped in automated systems. Despite one positive review praising the internet speed and quality, the overwhelming sentiment is negative, with consumers advising others to avoid this provider. Overall, the sentiment is decidedly unfavorable, highlighting significant issues with service reliability and customer support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.4 | 10 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 1.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | 1.0 | 1 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 2 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 10 most recent reviews.
“Everything to make dealing with the customer difficult”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Providers.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | 1.4 out of 5 (poor) | 67 out of 100 | — | 10 |
| 4.6 out of 5 (good) | 100 out of 100 | — | 738 | |
| 4.5 out of 5 (good) | 100 out of 100 | −18% | 589 | |
| 4.7 out of 5 (good) | 100 out of 100 | +10% | 271 | |
| 4.7 out of 5 (good) | 100 out of 100 | +3% | 175 |
Bottom line: Internet Cable Provider is #5 of 5 on overall rating in this group.
10 reviews of Internet Cable Provider. Filter by what matters to you.
Over a year ago
Fatalny internet częste przerwy w dostawie, a potem wielki rachunek za przedwczesne rozwiązanie umowy— z powodu tego że z takim internetem nie dało się wogóle pracować. Firmę nie obchodzą klienci. Zde... See more
Over a year ago
Nie polecam firmy. 5 miesięcy nowej umowy i 5 miesięcy błędnych rozliczeń. Co miesiąc musiałam tracić czas na rekamacje i prośby o korekty. Kontakt tak bardzo utrudniony, żeby odechciało się reklamowa... See more
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Fatalny internet częste przerwy w dostawie, a potem wielki rachunek za przedwczesne rozwiązanie umowy— z powodu tego że z takim internetem nie dało się wogóle pracować. Firmę nie obchodzą klienci. Zdecydowanie odradzam
We live in Wilanow Warsaw where one can expect solid internet yet when I had Inea as the provider the internet regularly stopped for no reason. I finally switched to Orange and the interruptions stopped. Now Inea is claiming 600pln as we ended the contract early and they do not accept that their poor internet connection lead to us stopping the contract early.
Nie polecam firmy. 5 miesięcy nowej umowy i 5 miesięcy błędnych rozliczeń. Co miesiąc musiałam tracić czas na rekamacje i prośby o korekty. Kontakt tak bardzo utrudniony, żeby odechciało się reklamować. Masakra.
Jedna wielka katastrofa. Obsługa klienta jest totalnie bez sensu, cały dzień siedziałam na telefonie na linii z nimi i nic nie załatwili. Odsyłali mnie z działu do działu. Następnie na sam koniec uznali że zadzwonią do mnie sami. Zadzwonili późnym wieczorem po 19:00, a sygnał trwał niecałe 3 sekundy, nie zdążyłam chwycić za telefon.
Problem dotyczy zlecenia przeniesienia numeru od innego operatora. Przenosiłem dwa numery jednocześnie. Konsultant przyjął zlecenia przeniesienia jednego numeru, a z drugim...nie do końca rozumiem co zrobił. O tym, że transfer nie jest przeprowadzony zgodnie ze zleceniem dowiedziałem się dopiero po upływie około dwóch tygodni, samodzielnie kontaktując się z operatorem celem wyjaśnienia czemu wciąż nie dotarła druga karta SIM. W związku z całym zamieszaniem spędziłem kilka dodatkowych godzin na ich infolinii. Dwukrotnie obiecano mi, że właściwa osoba się ze mną skontaktuje by...nikt nie zadzwonił. W odpowiedzi na reklamację nie podjęli żadnych prób naprawienia sytuacji, zadośćuczynienia czy wynagrodzenia za zmarnowany czas. Fatalna obsługa, niekompetetni pracownicy. Zdecydowanie odradzam.
If you like communicating with a robot when you have problems then this is the company. Can’t get through to a human being or technical support only if you want to upgrade or buy extra. Terrible service! When you want to can you have to fill in some generic form and send them. Everything to make dealing with the customer difficult.
It's a local provider - Poznań and neighborhood villages. If you are moving around Poland or EU, INEA is not efficient.
Świetny internet ! Nic nie zacina, oraz prędkości są symertrzcznee
Garbage service, line outages consistently, terrible customer service. Wouldn't recommend you to someone I hated.
Worst internet provider I have ever used. Avoid if having your internet actually on is important. Awful admin and customer service, completely incompetent. Seriously, I've never used a worse provider and I've lived in 3rd world countries with better internet service than this.
CrowdTrust is a dedicated review platform that enables consumers to share and access feedback about various services and products. With a focus on transparency and trust, the company provides a space for users to express their experiences, helping potential customers make informed decisions. The platform caters to a diverse audience, seeking to enhance the overall consumer experience through honest reviews and ratings. As a review aggregator, CrowdTrust serves businesses by allowing them to showcase customer feedback and improve their service offerings. Customers can explore reviews across various categories, which assist in evaluating companies and their products. By fostering an environment of consumer trust, CrowdTrust aims to empower users with the insights they need to choose the best options available in the market.
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