Brilliant customer service.
Brilliant customer service. Responded to my query within minutes and with no trouble at all. Thank you for your communication today.

Itch is a pet services company that specializes in providing high-quality flea treatment and pet worming tablets for cats and dogs. The company focuses on developing effective solutions in collaboration with veterinary professionals, ensuring that pets receive reliable and safe treatments. Itch's offerings include tailored plans that cater to individual pet needs, allowing pet owners to select from various treatment options, including flea-only plans, comprehensive flea and worm plans, and customizable packages. Targeting pet owners who seek convenient and effective solutions for their pets' health, Itch offers a subscription service that delivers products directly to customers' doors each month, with the first month available as a free trial. By emphasizing ease of access and expert-backed products, Itch aims to simplify the process of maintaining pets' health while ensuring that they remain free from fleas and worms.
Itch receives a generally positive reception from customers, with many praising the excellent flea treatment and reliable delivery service. Reviewers highlight the convenience of the subscription model, noting that it makes it easy to keep their pets free from fleas and other issues.
The service is described as quick and helpful, with many appreciating the responsive customer support. However, some consumers express frustration with the effectiveness of the flea and worm treatments, claiming they do not work as expected. Additionally, a few customers report negative experiences with customer service, particularly regarding delays in responses and refund issues. Despite these criticisms, the overall sentiment remains favorable, with many satisfied with the service and product quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Excellent flea treatment and delivery service is always on time”
“charged , took money and refused a refund after i emailed customer support with “24 hour response time” hours before...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pet Services.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.5 out of 5 (good) | 4.4 out of 5 (good) | — | 60 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 4.8 out of 5 (good) | — | 1,100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 3.9 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.0 out of 5 (good) | 4.3 out of 5 (good) | +2% | 458 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.0 out of 5 (good) | 4.5 out of 5 (good) | −33% | 407 |
Bottom line: Itch is #5 of 5 on overall rating in this group. On service, Lyka Pet Food scores higher (4.8 vs 4.2).
60 reviews of Itch. Filter by what matters to you.
Brilliant customer service. Responded to my query within minutes and with no trouble at all. Thank you for your communication today.
I haven’t needed to use customer services as haven’t had a problem with my deliveries,the only downside about this subscription service for my puppy is that he doesn’t like majority of the treats that’s sent so because he doesn’t like them it’s not good value for money for me personally with my puppy not liking them so I’ve paused my puppy’s subscription for 3 months and then I’ll try him again with them and see if he likes them then but if not I’ll be cancelling his subscription/order as if he still doesn’t like it in 3 months time then it’s just a waste of money for me. The company itself though are amazing and always deliver on time with no problems.
Paul on whatsapp chat was fabulous. Sorted my issue out straight away
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The itch flea product that I was sent initially thought was good 👍 until my cat ended at the vets due to the chemicals making him seriously unwell and causing him to lose all his hair and costing an arm and a leg to get him better In conclusion just get the stuff from the vets it does cost more but you know what your getting
Great hassle free customer service once you sign up, v easy to tweak orders
Really efficient service, like other users appreciate just a slim box through the letterbox, no need to hang about waiting for delivery. Extremely easy to update/revise orders and great pricing.p
Well i am being charged more and more more each month, i thought it would get cheaper if anything
There was a technical hitch with my order but my request for help to see what was happening was answered very quickly . I was given alternative solutions and my choice resulted in my order going through with no problems. Very pleasant and polite conversation!
Was giving my 2 cats and found fleas they have been giving every month so do trust them
Great service, arrives on time each month, easy to change the pack if there is something you don’t want in next pack or to add something on. Products work well on my dog
receive my products on time
I contacted by email as I cant get my cats to eat the wormer.. they know. The advisor emailed back very quickly and I had answered my question, that they do the spot on wormer as well as the tick lice and flea one. They also do treats, and your first order of flea treatment is free, you just pay p&p. Overall very good, I am impressed so far!
Customer service is great
Amaaaazing! Everything is great. The webpage is user friendly. Prices are great and customer service goes above and beyond. I would definitely recommend this company. Don’t hesitate:)
Itch is a pet services company that specializes in providing high-quality flea treatment and pet worming tablets for cats and dogs. The company focuses on developing effective solutions in collaboration with veterinary professionals, ensuring that pets receive reliable and safe treatments. Itch's offerings include tailored plans that cater to individual pet needs, allowing pet owners to select from various treatment options, including flea-only plans, comprehensive flea and worm plans, and customizable packages. Targeting pet owners who seek convenient and effective solutions for their pets' health, Itch offers a subscription service that delivers products directly to customers' doors each month, with the first month available as a free trial. By emphasizing ease of access and expert-backed products, Itch aims to simplify the process of maintaining pets' health while ensuring that they remain free from fleas and worms.
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