Jaycar Electronics is an Australian electronics retailer that specializes in electronic components, tools, and technology products. The company serves both hobbyists and professionals by offering items such as electronic parts, cables, batteries, test equipment, and various consumer electronics accessories. Jaycar operates physical stores across Australia and maintains an online presence for customers seeking electronic components and related products.
Jaycar Electronics has a poor customer experience.
Jaycar Electronics receives a mixed response from customers, with many expressing dissatisfaction regarding service and product quality. Numerous reviewers report issues with online purchases, including double charges and unresponsive customer service when seeking refunds.
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Complaints about poor delivery and unhelpful in-store staff are prevalent, with some customers feeling dismissed or encountering argumentative attitudes. However, there are positive remarks about the staff's technical knowledge and helpfulness in certain stores, particularly when assisting with specific product inquiries. Additionally, some customers appreciate the aftersales service, highlighting effective warranty support. Despite a few positive experiences, the overall sentiment leans heavily towards negativity, reflecting significant concerns about customer service and product reliability.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
2.4
45
100%
● Low
2.4 / 5 overall
=
45 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
1.0▼ 0.8
12-month avg
1.5
All-time
2.4
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Oct 24
1.0
1
Nov 24
1.0
2
Dec 24
2.0
4
Jan 25
1.0
2
Feb 25
—
0
Mar 25
1.0
2
Apr 25
5.0
1
May 25
1.0
2
Jun 25
1.0
1
Jul 25
—
0
Aug 25
1.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 45 most recent reviews.
Top praiseof 16 positive reviews
Customer service63%
10 mentions
Selection25%
4 mentions
Helpful support25%
4 mentions
Prices & value13%
2 mentions
“Superb aftersales service and warranty back up”
On “Customer service” · Dec 28, 2024
Top complaintsof 28 negative reviews
Customer service54%
15 mentions
Refund25%
7 mentions
Pricing18%
5 mentions
Delivery14%
4 mentions
“Don’t let them sell you Concord cameras, terrible product with NO support system , badly designed app”
On “Customer service” · Jun 22, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
Overall rating and review count for this company and similar companies
Looked at website of jaycar on goggle clicks straight in to the product of looking for nothing states the one day sale now On refused the discount price when I went in today how are you supposed to know when you go through Google access and not the main page of Jaycar regional manager was totally uncooperative
Absolutely horrendous behaviour from craig at your new plymouth store you sold me1 machine a 2d printer iv had to take back 5 times in 6 months to replace i get accused of damaging it myself and he trys to up sell me a product i dont even want dont by 3d printer from jaycar bu ch of theiving sleezy salesmen selling products that only last a few months then acuuses the customer even though im good for another 6 months under warranty
Store hours vary by location, but most Jaycar stores are open Monday to Friday 9am-5:30pm, Saturday 9am-5pm, and Sunday 10am-4pm. We recommend checking the specific hours for your local store on our website or calling ahead, as some locations may have extended or reduced hours.
Does Jaycar offer online shopping with delivery?
Yes, Jaycar offers online shopping through their website with delivery options across Australia and New Zealand. You can choose from standard delivery, express delivery, or click-and-collect from your nearest store.
What types of products does Jaycar Electronics sell?
Jaycar specializes in electronic components, tools, cables, batteries, Arduino and Raspberry Pi products, car electronics, home automation, and DIY electronics kits. They cater to both hobbyists and professionals in the electronics industry.
Does Jaycar provide technical support or advice?
Yes, Jaycar staff are knowledgeable about electronics and can provide technical advice and product recommendations. You can get help in-store, through their online chat, or by calling their customer service team.
All 10 questions →Show fewer questions
What is Jaycar's return and warranty policy?
Jaycar offers a 12-month warranty on most products and accepts returns within 30 days with proof of purchase. Items must be in original condition and packaging, and some restrictions may apply to certain products.
Can I get my electronics repaired at Jaycar?
While Jaycar doesn't typically offer repair services, they sell replacement parts, components, and tools that can help with DIY repairs. Their knowledgeable staff can advise on suitable replacement parts for your electronics projects.
Does Jaycar offer educational discounts or bulk pricing?
Yes, Jaycar offers educational pricing for schools, universities, and training institutions. They also provide volume discounts for bulk orders and have special pricing arrangements for trade customers.
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Worst ever experience.Erina nsw store .
Needed some help with a fridge I purchased 3 days earlier in qland..a worker not the boss vince was boss he didn’t stop this maniac .from verbally abusing me.
I am going to lodge a formal complaint when i stop shaking..im 60 years old ..i ended up getting my money back.he wouldn’t stop screaming at me.
I will never ever dear with jaycar again.
And I suggest you don’t either..
I went to 4wd supercheap.
I got a fridge treated with respect and understanding..
Purchased item online via click and collect. Picked up in store ( Browns Plains QLD) box was open but didn't think anything of it.On opening next day found fan blades dirty with dust and fluff and 2 rubber bands inside fan frame piece you take out from battery removed already obviously been used probably behind counter my guess(It was not a display item) Emailed them as no phone reception due to storms in SE QLD received no response, emailed head office no response. Taking it back tomorrow they either give me one sealed in box or refund im not paying full price for a dirty second hand items Customer service is NON EXISTENT check boxes before you leave!!
Updated, see at the end of the review:
I ordered online , on a Wednesday, some recheargeable batteries, and paid the 'Express Post' next day delivery (which was 25% of the batteries value!). Be aware, they use Australia Post , which is the worst courier I know of. But JayCar only notified Australia Post to pick up two days after my order was raised (despite my order being, as per their webpage 'Delivered Tomorrow -Super fast delivery'). AP acknowledged the parcel on a Friday early morning, but said only picked the parcel up on the following Monday. Since Monday - nothing is progressing , and it is now Thursday. I notified both AP and JayCar, however, both think this is normal, so not even attempting to miming help. On the Jaycar website, my order still appears as 'Processing'. Meantime, I have no idea where the parcel is, or when it will arrive (if ever). I know, no amount of bad reviews will change anything for the customers of either of these 'businesses'. But for sure , I will never again order from this mob, lesson learnt. Update: I received my batteries 10 days later. It apears that these were sent via a different courier, not Australia Post! It still apears as being Processed in AustraIia Post systems. I however changed / increased my rating, as I am a fair and honest person. JayCar online shop system is obviously unreliable, as my order still appears as 'Processing', and the tracking number is still for Australia Post...
Went to the Woollongabba branch today.
The gentleman there helped me with a purchase.
I'm older so l appreciate going to shops, l also do buy off the online giants.
We still need shops. So please go easy on them with your reviews, and other places. We can't let Amazon etc... be our only retailer's.
Went to the Franklin St Melbourne store yesterday to seek a micro SD card for a security camera I bought there not too long ago. The customer service was excellent as always with the assistant even taking the time to verify how to install the card for me.
Every time I go to the Taren point store the staff always manage to make feel like I’m stupid . I get sarcastic answers to questions eye rolls , the manager is rude and I feel very unwelcome in this shop . Very poor customer service unfortunately
Just purchased a phone battery from the North lakes branch .. VERY RUDE female sales assistant ( with bleached blue hair )
No customer skills , no empathy , not even a smile on her face and NOT even a please or thank you .. awful awful service !!!
Visited Northlakes Jaycar QLD, The Store is very well presented, The Store Team is excellent with their Service & product knowledge, Store Manager Mateo, Monica, Brodie, Kushal & Nidhi were all just Brilliant in their service & Team effort, Have to add their great passion for 3D Printing, Great Work guys, more the reason to visit you guys!! Great Service Keep up the great work!! Cheers
Bought a $71.50 BT IP67 Smart watch at Jaycar Silverdale yesterday. Pedometer on watch app did not work - tried 2 watches. Terrible customer service by Sam this morning - poor communication ability. All over poor experience.
The salesman forced me to buy a box of spares, I wanted only one. Intimidating experience.
I clearly stated that I wanted one spare.
The salesman never told me that I have to buy the whole box. He allowed me to remove the one spare.
Then announced the price.. $29.90!! And that I have to take the whole box.
JAYCAR, 104 Harris Road, Botany, Auckland, North Island, 2013; New Zealand
I cannot comment on Jaycar's delivery service but every time i go into their shops I have always been treated with respect by their knowledgeable staff. It is a wonderful experience shopping there a little like Tandy and Dick Smith in the older days. I love just wandering around the store just looking at what they have for sale its a fascinating experience.
A wonderful electronic store with many items for sale and on the shelf. A pleasure to shop there.
On Wednesday 7th December 2022 I ordered a USB 3.2 Type-C Extension Cable 1m for $19.95 so I can extend the length of the USB Hub since the length of the cable on the USB Hub is too short. On Tuesday 13th December 2022 I rang up the Online Store since I was unable to collect it from the Ringwood Store and they organised a full refund for me.
Product was delivered broken due to lack of packaging
I bought an Air Duster from Jaycar online recently, since it's quite a bit out of my way to go to a Jaycar store to buy one in person. $15 for the air duster and about $10 for standard shipping which is pretty fair.
When the air duster arrived about a week later, it arrived loose in a box considerably larger with the air duster and no packaging/padding whatsoever.
At some point during shipping, the cap of the air duster had come off, leaving the spray nozzle exposed. And of course, the nozzle snapped off. This left it entirely broken and unusable, entirely because of the lack of packaging.
I contacted Jaycar support over this, expecting that I would be able to get a refund or replacement. What I was told instead is that if I wanted anything to be done about this, I would have to take the broken air duster and the box it came into a Jarcar store in-person, without even a promise of a refund.
The entire reason I ordered it online was to avoid having to make a trip to my closest Jaycar specifically, and now after the improper packaging, I'm being told I have to make that trip anyway, with the box and broken duster just to get a replacement or potential refund.
I received a feedback survey email about a week ago asking me about how satisfied I was with their performance, in which I reported my case wasn't solved yet, and I am yet to receive an email from them.
After shopping on a couple of fairly famous sites and ordering,tools or parts and receiving some which was rubbish,its good to receive my 2 orders with Quality parts and tools at a fair price from Jaycar,quick checkout,good delivery times as i live in regional area on north coast inland,and delivery to my door,whereas with the other 2 its a trip to local shop/Post Office agency Thanks Jaycar Tez
I purchased the book ‘Mastering microcontrollers helped by arduino’. In the image on their website it clearly showed that it was the third edition, however they sent me the second edition instead.
You can contact Jaycar through their website's live chat, email customer service, or call their head office. Each store also has direct contact details available on the store locator on their website.
Does Jaycar sell Arduino and Raspberry Pi products?
Yes, Jaycar stocks a wide range of Arduino boards, Raspberry Pi computers, shields, sensors, and accessories. They also carry compatible components and starter kits for electronics enthusiasts and educators.
Can I order items not currently in stock?
Yes, Jaycar can often special order items that aren't currently in stock. Contact your local store or customer service to inquire about availability and estimated delivery times for specific products.
About Jaycar Electronics
Jaycar Electronics is an Australian electronics retailer that specializes in electronic components, tools, and technology products. The company serves both hobbyists and professionals by offering items such as electronic parts, cables, batteries, test equipment, and various consumer electronics accessories. Jaycar operates physical stores across Australia and maintains an online presence for customers seeking electronic components and related products.
