John Grose Group is a well-established automotive dealership located in Ipswich, Suffolk, specializing in the sale of new and used vehicles from leading brands such as Ford, Kia, Peugeot, Citroen, OMODA, JAECOO, Chery, and Geely. The company offers a user-friendly online platform where customers can reserve vehicles for a nominal fee, with options for home delivery or click-and-collect services available. In addition to vehicle sales, John Grose provides a range of aftersales services, including servicing and MOTs, as well as daily and short-term rental options. The company caters to a diverse customer base, including individuals and families looking for reliable transportation solutions, and aims to facilitate a seamless purchasing experience backed by a commitment to customer satisfaction.
Reviewers consistently praise the exceptional service at Ford Rental at John Grose, highlighting the professionalism and friendliness of staff like Ryan, Luca, and Ben. Many customers express satisfaction with the seamless online purchasing process and the thorough assistance provided during car collection.
Positive experiences are noted for the knowledgeable and accommodating nature of the team, which enhances the overall buying experience. However, a few reviews mention minor issues, such as not receiving the exact car ordered or a lack of follow-up communication from sales representatives. Despite these occasional complaints, the overwhelming sentiment remains positive, with many customers recommending the dealership for its outstanding service and support. Overall, Ford Rental at John Grose is regarded highly for its customer care and efficient processes.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 18 |
| Sep 24 | 5.0 | 16 |
| Oct 24 | 4.9 | 27 |
| Nov 24 | 4.7 | 14 |
| Dec 24 | 4.5 | 15 |
| Jan 25 | 5.0 | 21 |
| Feb 25 | 4.7 | 12 |
| Mar 25 | 4.9 | 26 |
| Apr 25 | 4.9 | 22 |
| May 25 | 4.9 | 18 |
| Jun 25 | 4.9 | 11 |
| Jul 25 | 4.9 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Amazing service from Ryan at John grose The second time buying my car from him, he makes everything is easy all done...”
“The used car salesman pointed him towards a used Ford Kuga saying the person who had that car before was a very good...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 3.6 out of 5 (good) | +2% | 1,000 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,000 |
Bottom line: Ford Rental at John Grose is #1 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 3.6).
500 reviews of Ford Rental at John Grose. Filter by what matters to you.
Over a year ago
Amazing service from Ryan at John grose The second time buying my car from him, he makes everything is easy all done online through email, then great service when collecting the car. Can’t recommend... See more
Over a year ago
I recently purchased a Jaecoo 7 and had the pleasure of dealing with Luca throughout the entire process. From start to finish, Luca was incredibly professional, knowledgeable, and genuinely helpful. H... See more
Over a year ago
Collected my new Peugeot 2008 GT Premium MHEV Auto. I'm in awe! & a huge thank you to Ben Seaton & Gary Page for their 100%+ Customer service throughout.
Over a year ago
This is a challenging review, because I didn't get the car I ordered, but the company handled it really well. Probably more hassle than would be ideal, but I am happy with the car so far, and feel tha... See more
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Amazing service from Ryan at John grose The second time buying my car from him, he makes everything is easy all done online through email, then great service when collecting the car. Can’t recommend him enough! Thank you
I recently purchased a Jaecoo 7 and had the pleasure of dealing with Luca throughout the entire process. From start to finish, Luca was incredibly professional, knowledgeable, and genuinely helpful. He took the time to answer all my questions, explained every detail clearly, and made sure I was comfortable with each step of the purchase. His customer service was outstanding, no pressure, just honest advice and top-notch support. It’s rare to come across someone who clearly cares about their customers and goes the extra mile to ensure a great experience. If you're thinking of buying a car, I highly recommend speaking to Luca. Excellent service from a true professional!
Collected my new Peugeot 2008 GT Premium MHEV Auto. I'm in awe! & a huge thank you to Ben Seaton & Gary Page for their 100%+ Customer service throughout.
This is a challenging review, because I didn't get the car I ordered, but the company handled it really well. Probably more hassle than would be ideal, but I am happy with the car so far, and feel that the extras that were thrown in, to make up for the mistake, were very fair. I don't know what caused the error in the first place, so it is hard for me to comment on that.
The way Ryan and Shaun at Woodbridge deal with your new purchase is 5 star. Have no hesitation in recommending them. I'm glad I came back after being lured away by Rates in Essex.
Had a old fiat Punto 2004.Failed Mot and needed a lot of work. So decided time for a upgrade.browsed the internet site for Ipswich. Saw a nice Citroen C3 Puretech 2021 Black and white. Reserved online for £99 and booked a test drive. On the day was dealt with by a lovely person called Patrick Chapman (sales executive). Citroen department Ipswich. Obviously a bit daunting changing a motor after all these years. Was put totally put at ease. Had a test drive (solo). That was me sold. So I purchased it with a 2 year extended warranty and a supagard protection for the car. The day I picked it up Patrick explained everything and we went through all the controls etc. couldn't be happier and dealt with by a outstanding chap. Thanks again Patrick you the man!!.👍
Very pleased with ordering and picking my car up everything was smooth sailing couldn’t fault them
Absolutely brilliant service from these guys we are currently away on holiday had are car serviced be for we came away well I say serviced but it actually wasn’t the company back home hadn’t done there job properly any we took our car down early Monday evening as it was unsafe for us to drive home they gave the car a full service and changed the dangerous front and rear breaks collected the car today and they had also cleaned and washed it absolutely fantastic service would highly recommend
Friendly, welcoming, professional and knowledgeable service from expert staff when buying a new car from John Grose (Lowestoft).
Wasn’t hard decision to pick Kia Sportage as I was so happy with the last one also a Sportage. The help I had from Mr Alex Read was excellent. Tha after sale care is also first class.
Generally a good experience only negative was that the sales rep said he would ring me to see how I was getting on with the car a few days after receiving it which he never did and this was disappointing .
Matthew handled our purchase and part exchange professionally, and friendly.always got in touch as and when promised. Cannot fault the service and the new car is great.
James the sales man was so helpful showed me all my options and talked me through all the different cars very helpful and pleasant to deal with he is a credit to your company
Took my car into John Grose Ipswich this morning for its MoT made very welcome by the staff who were very efficient and ensured we were happy to wait whilst the car was inspected, the waiting area was comfortable, clean and had everything at our disposal that we could possibly require. We were kept informed on the cars progress whilst we waited. Many thanks to all the staff who we spoke to whilst we were there.
A big thanks to Stuart at Woodbridge ford dealer, He went above and beyond to explain everything to us about our new cars control panel ,as it was different to what we were used to ,when we picked up the new car he even gave us his card incase we needed to contact him over the weekend about anything we couldn't understand ,he also recommended areas to stay for the weekend in Suffolk ,we had an amazing time in our new car ,thanks again Stuart
From the moment we enquired about our car to the moment we drove it home, we could not fault the service we received from Ryan at Ford Woodbridge. Ryan was very helpful and informative, explained the workings of the car before I drove it home. Would recommend buying a car from this dealership, so easy.
I've bought three cars over the years and Jack has been super helpful and informative throughout. Very friendly team, tailored advice and readily available. 11/10 service! I would 100% recommend to anyone looking
We purchased our car from John Grose in lowestoft and the salesman Ben who dealt with our purchase was excellent, he was very patient and pleasant and explained everything in detail he was a pleasure to do business with a credit to the company.
All my dealings with John Grose have been an absolute pleasure. Nothing is too much trouble. Stuart Morgan dealt with the change over of my Motability car, he kept me informed about each step of the process, the whole procedure was made so easy. I recommend John Grose to anyone.
Excellent service. Ben was extremely helpful. Would thoroughly recommend.
John Grose Group is a well-established automotive dealership located in Ipswich, Suffolk, specializing in the sale of new and used vehicles from leading brands such as Ford, Kia, Peugeot, Citroen, OMODA, JAECOO, Chery, and Geely. The company offers a user-friendly online platform where customers can reserve vehicles for a nominal fee, with options for home delivery or click-and-collect services available. In addition to vehicle sales, John Grose provides a range of aftersales services, including servicing and MOTs, as well as daily and short-term rental options. The company caters to a diverse customer base, including individuals and families looking for reliable transportation solutions, and aims to facilitate a seamless purchasing experience backed by a commitment to customer satisfaction.
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