KALKI Fashion is an online retailer specializing in traditional Indian clothing for weddings and special occasions. The company offers a diverse range of apparel for men, women, and children, including bridal wear, sarees, lehengas, salwar kameez, and menswear. With a focus on custom fitting, KALKI Fashion caters to customers looking for designer-quality styles that celebrate Indian heritage and craftsmanship. Targeting consumers in the USA and beyond, KALKI Fashion provides free shipping on orders over $299 and features a hassle-free return policy, expanding to nearly 10,000 return locations for added convenience. The company emphasizes a seamless shopping experience with options like virtual appointments and a dedicated mobile app, making it accessible for customers seeking authentic Indian attire for their special events.
KALKI Fashion receives a mix of feedback from its customers, highlighting both commendable service and significant issues. Many reviewers praise the customer service, particularly noting the helpfulness and responsiveness of staff like Neha and Varun, who assist with order inquiries and returns.
Positive experiences often mention the quality and variety of clothing, with several customers expressing satisfaction with their purchases. However, a notable number of complaints center around delays in delivery and difficulties with the return process, including lack of communication and high return fees. Some customers report feeling frustrated and misled regarding their orders. Overall, while KALKI Fashion excels in customer service and product quality, the challenges with order fulfillment and returns detract from the shopping experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.5 | 163 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 3.2 | 38 |
| Jun 25 | 3.7 | 49 |
| Jul 25 | 2.8 | 16 |
| Aug 25 | 3.8 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 163 most recent reviews.
“I loved the collection at Kalki and was able to find something that was ready to ship for my wedding events”
“Suspicious company- have not given me a return label for more than a week and also charging $49 for returns”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.5 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | 2.2 out of 5 (poor) | 2.4 out of 5 (poor) | — | 163 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 3.0 out of 5 (fair) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: KALKI Fashion is #2 of 5 on overall rating in this group. On quality, Red Run scores higher (4.9 vs 2.2).
163 reviews of KALKI Fashion. Filter by what matters to you.
My order was a little bit delayed but Ms Zeba from their customer service really promptly helped me out and got me my order.. thank you very much for being helpful and solving my problem.. :)
I want to return it.the fabric is very cheap and the product is also old
Faster interaction
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Polarized pattern: few middle ratings. 63% of recent reviews are 4–5★ and 33% are 1–2★.
Customer communication is very poor .
Online customer service team was awesome not only it resolved the issue but also provided a discount code.
Absolutely pathetic! Placed an online order 11 days back- it was shipped and returned to source in error by their courier service. I have been chasing everyday past 1 week for it to be reshipped and everyday they tell me it’ll be done in 24hrs and today they say just order a new one!!! Without any refund or anything, they expect me to just place another order…. And they have no clue on the reshipment. So fed up. Reply to your reply: It’s been 48hrs and still NOTHING HAS BEEN DONE!
I had a wonderful experience with them. We were traveling from overseas for our wedding and had very limited time, but they were incredibly helpful and made the entire shopping experience smooth and possible despite the time constraints.
I placed an order well in advance for my henna night, with clear written communication that the items needed to arrive by June 5, while I was still in Germany. The company assured me this would not be a problem. Despite this, the package was shipped with an unreasonably slow courier and got stuck in customs. I never received the item. Yet the company now falsely claims the package was “successfully delivered” on June 11 — a date when I was already in Türkiye, as clearly communicated to them beforehand. No one at the company has been able to tell me where this package was delivered, to whom, or provide any proof of actual delivery. There has been no effort to take responsibility, offer a refund, or provide any meaningful resolution. I had no opportunity to arrange an alternative in time and the moment has now passed. This level of carelessness and denial at such an important personal time is extremely disappointing. I cannot recommend this company to anyone who values honesty, accountability, or basic customer service.
Avoid! Item arrived and when wearing the item, the jewels started falling off the jacket. Requested a refund as the item is clearly faulty. They are refusing to provide a refund because the tags have been removed. Obviously some faults won't become clear until the item is worn! Will be taking further action! Update 28/06/2025 - despite replying to my review on here saying they will be in touch within 24 hours to provide me with the assistance I require, no one has reached out to me - SHOCK!
You describe the product:Off White Banarasi Silk Saree With Traditional Woven Contrast Border. I am very disappointed that you have cheated us. This saree is NOT silk. The fabric is synthetic. We didn't test or do anything with the product until my got it done with the fall and the blouse and was planned to be worn only on June 22. I tried pressing and thankfully, didn't put the iron in the middle or at the end. Instead I tried a small are in the starting part and realized it is not silk. Fortunately, it didn't burn as I was very careful. I put a thread that came loose over a lighter flame and it immediately melted. I know of no silk that melts. I am now seeking how I can file a case with the consumer protection cell. This is really bad.
We placed an order from Kalki app online. Due to some issues, the product had to be returned. After speaking with the customer care, we weren’t getting any resolution for a long time. We then thought of connecting with Mr. Soumik Palit & he looked into the situation and executed the refund process the very next day. He also ensured us that we will receive the refund with 7-10 days. We are extremely content with the way he understood what we put forward over emails & took care of the situation. Thanks Mr. Soumik Palit.
Really high quality, my order came extremely fast and about a week faster than the estimated delivery. Chatting with Zeba on Whatsapp was very easy and she responded really quickly to questions.
Coupons don’t work
Abdur help me with return my product thank you
The sari came with a hole in it. I had initiated the process to return the product and it took a long time. I started the process on May 17th and no one has processed my refund nor given me a return label to return it. I have messaged multiple people and it takes days to respond. Terrible customer service. I am very displeased with the service.
Aarti was very helpful in providing me a status of the shipping. She did her best to prioritize my shipping but unfortunately I was told it might not arrive on time for me to wear it at a wedding this Friday. Hoping Kalki team can work their magic and get it delivered by June 19!
My order is not delivered on time Neither I have been informed about the order status. It is more than two weeks and I have NOT heard anything about my order status yet. Very disappointing!!
KALKI Fashion is an online retailer specializing in traditional Indian clothing for weddings and special occasions. The company offers a diverse range of apparel for men, women, and children, including bridal wear, sarees, lehengas, salwar kameez, and menswear. With a focus on custom fitting, KALKI Fashion caters to customers looking for designer-quality styles that celebrate Indian heritage and craftsmanship. Targeting consumers in the USA and beyond, KALKI Fashion provides free shipping on orders over $299 and features a hassle-free return policy, expanding to nearly 10,000 return locations for added convenience. The company emphasizes a seamless shopping experience with options like virtual appointments and a dedicated mobile app, making it accessible for customers seeking authentic Indian attire for their special events.
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