Kaplan Test Prep is a leading provider of comprehensive test preparation services, specializing in over 90 standardized exams including the MCAT, LSAT, GMAT, GRE, SAT, and NCLEX. The company offers a range of products such as practice tests, structured courses, and personalized tutoring designed to help students maximize their scores and achieve their academic goals. Kaplan's resources are tailored to meet the specific needs of future college graduates, healthcare professionals, and legal candidates.
Targeting students at various educational stages, Kaplan Test Prep provides a customizable and data-driven study experience. Their offerings include realistic practice tests, performance tracking, and expert guidance, ensuring that learners are well-prepared for their exams. With a commitment to enhancing student confidence and knowledge, Kaplan Test Prep is a trusted choice for individuals seeking effective study solutions in a competitive academic landscape.
Kaplan Test Prep has a positive customer experience.
Kaplan Test Prep receives overwhelmingly positive feedback from its users, with many praising the effectiveness of its study materials and instructors. Reviewers highlight the comprehensive nature of Kaplan's resources, such as the Qbank and interactive courses, which they find instrumental in preparing for exams like the NCLEX and GMAT.
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Customers appreciate the clarity and organization of the study process, noting that the structured approach helps them understand complex topics better. However, some complaints arise regarding issues with receiving study materials, as one user reported not receiving their ordered package. Despite this, the majority of consumers express satisfaction with the quality of instruction and the overall learning experience. Kaplan Test Prep is viewed as a valuable resource for exam preparation, making it a popular choice among students.
1,034 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.7
1,034
100%
+0.2
● Low
4.7 / 5 overall
=
1,034 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
4.6▲ 0.2
12-month avg
4.6
All-time
4.7
Category avg
4.5
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Sep 24
4.8
32
Oct 24
4.8
22
Nov 24
4.5
29
Dec 24
4.9
32
Jan 25
4.6
25
Feb 25
4.5
15
Mar 25
4.5
17
Apr 25
4.5
31
May 25
4.4
23
Jun 25
4.7
17
Jul 25
4.5
17
Aug 25
4.7
23
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 461 positive reviews
Helpful support21%
99 mentions
Easy to use10%
46 mentions
Selection3%
14 mentions
Fast & efficient2%
11 mentions
“I started out weary, but their teaching styles is very helpful and they really wanna see their students win”
On “Helpful support” · Aug 27, 2025
Top complaintsof 28 negative reviews
Customer service36%
10 mentions
Payment issues18%
5 mentions
Refund18%
5 mentions
Scam11%
3 mentions
“I studied for USMLE step 1 with the on demand course and it was a complete disappointment”
On “Customer service” · May 11, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Educational Services.
Overall rating and review count for this company and similar companies
My teachers, Bobby and Kalee, were phenomenal. Bobby's teaching style was great; he took things slowly and spoke in a very focused manner. Kalee was knowledgeable, understanding, and kind. They both promptly replied to any questions I had by email. Thank you teacher Bobby and teacher Kalee!
Conversely, one thing Kaplan could improve upon is its user interface. It seems rather old and outdated. For example, there is no highlight function in the mastery practice sets. The interface being nothing like the Lawhub interface we will use on test day is a missed opportunity.
Excellent and high yield, Kaplan QBank Online is all you need for the USMLE Step 3! I don't say that lightly-if you concentrate on doing 2 blocks daily for 3 weeks, timed as on the actual exam; and if you actively read and take brief summaries in your own words, in a manner understandable by non physicians, you will pass Step 3!
I am re-entering 15 years after my residency, and I bought a months access to Kaplan Q-Bank Online and made sure that I fully understood the 950 or so test items and the full explanations.
I felt extremely confident on the test days, and I would estimate that nearly all test items were covered in the online Qbank-which is essentially identical to the exam Step 3 Computer platform.
You should finish blocks of 40 questions in a particular topic, of yet unanswered items, followed by a thorough review of the explanations.
The Kaplan System will guage your strengths and weaknesses as you go along and it will show the number of questions remaining in the QBank. 2 blocks a day is 80 questions, for 2 hours timed. Then comes the all important review of ALL block items, whether you got them right, wrong, or missed them. The explanations tell you why the right answers are right and why the wrong answers are not. Also, the explanations will highlight STEP 3's question design underlying aim. At the end of the detailed explanations, a bulleted Rekap summary of the medical knowledge is presented in a concise, ultra high yield manner.
I would invest 3 hours of understanding the explanations for every 1 hour block. Then again, I have been away from medicine for 15 years. I completed my Internal Medicine Residency in September 2008, BTW.
I also found it useful to do random sets of 10 questions whenever I had the chance, and to build up endurance. There are other test prep materials available at 5 times the price, which offer a ludicrous number of practice items, that I likely would not have even used. In fact, I feel that an excessive volume of study material would have been discouraging.
As your test dates approach, review the REKAP Summaries of items you answered wrong, or focus on an area you dislike, and do 10 item blocks. By this time, you will have had completed and understood the 900-1000 Qbank items as many times as you need to feel confident.
For the CCS portion, I viewed the video on the USMLE site, which explains the approach to this terribly awkward portion of the test (15 minutes). Then, I did the 6 CCS cases on the USMLE site, and reviewed the explanations. Finally, I review the same video on approaching the CCS and decided on a systematic approach to all CCS cases.
Read the brief simulated presentation, then look at the orders to review meds the patient is taking upon presentation, adjust as necessary. If the case involved an unstable patient, requiring a life saving intervention (eg, Tension Pneumothorax, thoracostomy), I would go to orders before even examining them. Then I would be sure to examine the patient at least once {I understand this is a pitfall that lower your score if neglected). In the case of the pneumothorax (dyspneic, unstable patient with no lung sounds over the right lung), I order the thoracostomy, and CXR, etc, and advance the clock."You hear a whooshing sound as air escapes as a needle is inserted into the midclavicular line at the 2nd intercostal space." The CXR also returns showing a right pneumothorax with mediastinal shift. Then quickly on to advancing the clock to "when next test results are available. Noting the time the lab results are expected, I might advance virtual time 3 times in a row.
When clinical improvement occurs, I would go to the clock again and select, "see patient 7 days later," which discharges the patient until they return for followup. Counsel as needed, modify treatments, and if the patient is improved, I end the case.
Note that ordering an IV bolous vs IVF at a particular rate is done the same way, IVF NS. The software decides appropriately whether a bolous is given or drip is started at the appropriate rate.
At the 2 minute remaining for the case mark, you are allowed to d/c orders, add new orders, counsel, order tests-but you don't get to see the results of final orders, consultations, interval CTs, etc.
Often the case terminates after the life saving interventions are done, or the life threatening conditions are ruled out, or the patient awakens after treating diabetic ketocidosis. Determining patient stability, and systematic approach is the key to the CCS cases.
All CCS patients presented with fairly obvious problems, for which the knowledge base is established from your thorough understanding of none CCS cases and explanations.
One last bit of advice-don't use the markers and laminated pages you are given...Not worth the time
Good luck to all! You got this
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The way to test using the decision tree makes such a difference in your scores. I truly appreciated all the knowledge gained from the Kaplan Team. I am still studying and hope to take my NCLEX soon. I highly recommend the Kaplan system to prepare you for the NCLEX.
HORRIBLE FOR MCAT PREP!!! Their 515+ course is a scam, the amount of assigned work to get the guarantee is unattainable even for the hardest working students (I have dedicated 600+ hours to studying for the MCAT). Being in a class also wastes a ton of time when questions and topics are discussed that you do not need help with. GO WITH UWORLD, AND/OR A HIGH QUALITY TUTOR, PERSONALIZE YOUR PREP, DO NOT GET A GENERIC MCAT CLASS
Easy to navigate. Informative. Great for NCLEX test prep.
I always had a variety of materials to help me study for exams, and the practice exams are perfect for NCLeX preparation! Kaplan really helped me to improve my grades!
I am satisfied with the services and resources Kaplan provided. I feel confident going into my NCLEX exam knowing I did everything I could to prepare using Kaplan. However, I experienced technical difficulties and could not always access these resources.
The instructor, Karen, was wonderful and helped teach us how to the decision tree so effectively. Her expertise and enthusiasm helped us stay focused on acquiring these test taking skills and working through many practice questions. I feel like I have a lot of resources to prepare for the NCLEX
I studied for USMLE step 1 with the on demand course and it was a complete disappointment. The course is extremely expensive and has A LOT of technical issues. Pages with error, page not found, etc. Getting help from technical support is a pain. The telephone line is not 24hrs every day, and all the emails I sent requesting support were never answered. I could have saved money and stress on a cheaper and better course for sure. I tried requesting my money back, but the time frame to regret your purchase is really short. The video content is ok. Most of the professors give good classes and make the content easy to follow focusing on exam questions, but the videos are taken from the online course, so in the videos, the professor is looking at a chat which I cannot see and sometimes it was frustrating because I couldn´t read the question asked. The price does not match the quality of the product at all. I would never recommend it to anyone or prep with kaplan for any other exam.
Everything about Kaplan seems to perfectly align with NCLEX exams. The 3 days review that was made available was very helpful as it gave me more insight to answer questions daily. Not just attempting questions but it helped me build my confidence in sitting for the Exams.
Thanks for all what you are doing in life of the up coming Nurses.
I'm explaining this high opportunity to announce you that this source of kaptest success, this company is real and I trust it. I could've pass easily these tests, but with this company I successfully received a good score.
The teachers are very helpful and the course covers a lot of content, but I am disappointed that I only received my Barron's textbook after the AP Exam, when I no longer had a use for it.
At first, I thought it would be a waste of time. But it was the best investment of time. It gave me time to study and ask for direct help. The teachers were great and gave extra tips and hacks to study like a college student. Overall, the program improved my understanding of the concepts of AP Bio and helped me feel confident!
Kaplan Test Prep is a leading provider of comprehensive test preparation services, specializing in over 90 standardized exams including the MCAT, LSAT, GMAT, GRE, SAT, and NCLEX. The company offers a range of products such as practice tests, structured courses, and personalized tutoring designed to help students maximize their scores and achieve their academic goals. Kaplan's resources are tailored to meet the specific needs of future college graduates, healthcare professionals, and legal candidates.
Targeting students at various educational stages, Kaplan Test Prep provides a customizable and data-driven study experience. Their offerings include realistic practice tests, performance tracking, and expert guidance, ensuring that learners are well-prepared for their exams. With a commitment to enhancing student confidence and knowledge, Kaplan Test Prep is a trusted choice for individuals seeking effective study solutions in a competitive academic landscape.
