Absolutely wonderful!
Absolutely wonderful!! They’re training was so thorough, so much information. Wonderful instructors!!

Kaplan Test Prep is a leading provider of comprehensive test preparation services, specializing in over 90 standardized exams including the MCAT, LSAT, GMAT, GRE, SAT, and NCLEX. The company offers a range of products such as practice tests, structured courses, and personalized tutoring designed to help students maximize their scores and achieve their academic goals. Kaplan's resources are tailored to meet the specific needs of future college graduates, healthcare professionals, and legal candidates. Targeting students at various educational stages, Kaplan Test Prep provides a customizable and data-driven study experience. Their offerings include realistic practice tests, performance tracking, and expert guidance, ensuring that learners are well-prepared for their exams. With a commitment to enhancing student confidence and knowledge, Kaplan Test Prep is a trusted choice for individuals seeking effective study solutions in a competitive academic landscape.
Kaplan Test Prep receives overwhelmingly positive feedback from its users, with many praising the effectiveness of its study materials and instructors. Reviewers highlight the comprehensive nature of Kaplan's resources, such as the Qbank and interactive courses, which they find instrumental in preparing for exams like the NCLEX and GMAT.
Customers appreciate the clarity and organization of the study process, noting that the structured approach helps them understand complex topics better. However, some complaints arise regarding issues with receiving study materials, as one user reported not receiving their ordered package. Despite this, the majority of consumers express satisfaction with the quality of instruction and the overall learning experience. Kaplan Test Prep is viewed as a valuable resource for exam preparation, making it a popular choice among students.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 1,034 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.8 | 32 |
| Oct 24 | 4.8 | 22 |
| Nov 24 | 4.5 | 29 |
| Dec 24 | 4.9 | 32 |
| Jan 25 | 4.6 | 25 |
| Feb 25 | 4.5 | 15 |
| Mar 25 | 4.5 | 17 |
| Apr 25 | 4.5 | 31 |
| May 25 | 4.4 | 23 |
| Jun 25 | 4.7 | 17 |
| Jul 25 | 4.5 | 17 |
| Aug 25 | 4.7 | 23 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I started out weary, but their teaching styles is very helpful and they really wanna see their students win”
“I studied for USMLE step 1 with the on demand course and it was a complete disappointment”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Educational Services.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.9 out of 5 (good) | 4.2 out of 5 (good) | −3% | 1,034 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.2 out of 5 (good) | 4.2 out of 5 (good) | — | 85 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 37 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 25 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 25 |
Bottom line: Kaplan Test Prep is #4 of 5 on overall rating in this group. On service, Plus31 Sports scores higher (5.0 vs 4.4).
500 reviews of Kaplan Test Prep. Filter by what matters to you.
Absolutely wonderful!! They’re training was so thorough, so much information. Wonderful instructors!!
My professor was so energized, so willing to help, and extremely motivational.
Kaplan provided structured, helpful guidance that accelerated my studying. The class and the online resources helped me grasp the materials and get good practice. I feel very confident going into my test.
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I’m really disappointed with the way Kaplan manages always need to request access to resources every time Everytime kid is trying to join the session she is not able to because it requires access to resources which can be accessed after authentication from me Even after her request I don’t receive email then I need to wait for until next day to call or on Monday if sessions on weekends to speak with support apparently missed the sessions 4 times I hope Kaplan provides better service The support customer care is restricted hours not during the sessions which are in evenings weekends wonder working parents need to call from work Really after paying all the fees upsetting experience
I purchased a health class package with Kaplan and had a virtual class as well. The study materials were nice, and the class was good as well. The problem I have experienced with them is trying to take the actual test for my state exam. I tested my laptop before the exam and it said the software was compatible, but when it came time to actually take my test, I was unable to. Turns out my laptop was not compatible. I have now been fighting tooth and nail just to take this test. I've called Kaplan multiple times and have been hung up on and received different answers every single time I call in. Somehow, every time I call, I hear that the last representative had "No idea what they're talking about" and mishandled the situation. Today, I called again, and I was told I had to contact the proctoring service! I requested a supervisor as it does not make any sense to contact the proctoring service and was told I'd receive a call OR email back with no timeframe whatsoever. Horrible service. The poor management and lack of training shows by the sheer number of times I have called, with absolutely no resolution.
I signed up for the in person MCAT course and after Kaplan cancelled the program I signed up for TWICE in a row I was forced to attend the online session instead. The instructor was fantastic, and they had a lot of good resources and a built in schedule which was very helpful to keep me on track. However, the website itself is very temperamental. I am constantly having to reach out to tech support when pages doesn't load, the class login pop-up doesn't work, redirectory links send you into an infinite reloading loop, handout links that are expired, etc. It is very frustrating that it sometimes takes 24 hours to get a response and by then I have moved on to another source. I recommend the MCAT course only if you need: good online lecturers, content review videos and a schedule I do not recommend this for finding specific info, practice questions, or in person classes (especially in California)
My experience on the Kaplan review was amazing. I learned a lot about how to break down questions and understand what they were asking of me. This three-day course will help you understand the questions and wording of the NCLEX. Kaplan is an excellent source for helping you pass the NCLEX.
Kaplan Test Prep is a leading provider of comprehensive test preparation services, specializing in over 90 standardized exams including the MCAT, LSAT, GMAT, GRE, SAT, and NCLEX. The company offers a range of products such as practice tests, structured courses, and personalized tutoring designed to help students maximize their scores and achieve their academic goals. Kaplan's resources are tailored to meet the specific needs of future college graduates, healthcare professionals, and legal candidates. Targeting students at various educational stages, Kaplan Test Prep provides a customizable and data-driven study experience. Their offerings include realistic practice tests, performance tracking, and expert guidance, ensuring that learners are well-prepared for their exams. With a commitment to enhancing student confidence and knowledge, Kaplan Test Prep is a trusted choice for individuals seeking effective study solutions in a competitive academic landscape.
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