Kits is an online retailer specializing in prescription eyewear, including eyeglasses and contact lenses. The company offers a user-friendly platform where customers can conveniently shop for a wide range of eyewear products tailored to their vision needs. Kits provides detailed guidance on how to read and enter glasses prescriptions, ensuring a seamless shopping experience for individuals seeking corrective lenses. Targeting consumers in North America, Kits aims to make eyewear accessible and affordable. Customers benefit from a variety of styles and options, allowing them to find eyewear that fits both their prescription requirements and personal aesthetic preferences. With a focus on clarity and convenience, Kits is dedicated to simplifying the process of purchasing prescription eyewear online.
Kits receives overwhelmingly positive feedback, with many reviewers praising the exceptional customer service and high-quality glasses. Customers frequently highlight the quick response times and helpfulness of the staff, noting that they feel supported throughout the ordering process.
The quality of the glasses is consistently commended, with several consumers expressing satisfaction with their purchases and the affordability of the products. However, a small number of reviews mention issues with order fulfillment, including delays and incorrect prescriptions, which have led to frustration for some. Despite these isolated complaints, the majority of customers report a positive experience and express loyalty to the brand. Overall, Kits is recognized for its excellent service and product quality, making it a favored choice among consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.9 | 97 |
| Oct 24 | 4.9 | 110 |
| Nov 24 | 4.9 | 91 |
| Dec 24 | 4.8 | 86 |
| Jan 25 | 4.7 | 24 |
| Feb 25 | 3.5 | 11 |
| Mar 25 | 3.4 | 16 |
| Apr 25 | 4.3 | 12 |
| May 25 | 4.5 | 8 |
| Jun 25 | 4.5 | 10 |
| Jul 25 | 4.6 | 9 |
| Aug 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Customer service is fantastic”
“Customer Service rep told us immediately this had happened to loads of other people (then fix the dang problem, Kits”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.5 out of 5 (good) | −13% | 1,000 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 3.0 out of 5 (fair) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Kits is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 4.5).
500 reviews of Kits. Filter by what matters to you.
I liked the ease of ordering and the process. The only concern I have is the length of the frames. They are a little long. I used the measurements from my last glasses but the arms are still a little long. Everything else is great. The case that I paid extra for is well worth it.
It's all about taking care of your eyes and they know its best. I mean, I shopped here high-quality glasses back in the days. I bought a pair specifically for walking around the type under scorching and blinding sun, and another pair for just working in my laptop becasue I have a rather poor sight, and it's recommended for me rto wear special glasses. People with astigmatism should understand me. But they don't provide such type of glasses, it's more about professional help you know. Anyway, I like them.
A bit of communication difficulty but later we came into understanding what my needs are (I hope I get the right glasses this time)
Quick answers to the questions people ask most.
Yes, Kits is a legitimate company with numerous verified reviews and a high overall rating. Customers frequently praise their excellent customer service and product quality.
While there are some negative reviews, the majority of feedback highlights positive experiences with timely deliveries and helpful customer support, suggesting that Kits is generally safe to use.
Kits specializes in eyewear, including prescription glasses and contact lenses. Customers consistently commend the quality and fit of their products.
Kits accepts various payment methods, including major credit cards and PayPal. This flexibility helps accommodate a wide range of customers.
Kits has a customer-friendly return policy that acknowledges mistakes, as shown in reviews where they promptly addressed order issues and ensured customer satisfaction.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I've been using Kits for a couple of years now. Yesterday was my first time calling customer service. James was kind, patient and extremely helpful. He quickly and easily fixed my problem. I was already impressed by this company, but my experience with customer service made me a life long customer. They make glasses easy!
I have to give 4 stars because I paid for next day shipping and it came in two days otherwise everything was great! Thank you. Would definitely recommend
Have had a few issues with contact orders which were resolved by the excellent customer service experiences. I appreciated Chad's help in correcting a contact lens order and his consideration and knowledge. Thanks!
I broke two pair of glasses when I did a face plant. Ordered 2 pair on Monday received on Friday. I've only had couple days, but impressed with fit and quality. I'll order again.
I bought two pairs using my insurance. The shopping experience is well designed and user friendly. Shipping took 3 days which is efficient. I end up returning one pair because the nose pads have bad plastic smell. The customer service is amazing. James (18409523) refunded the pair immediately and let me keep the pair as a back up one. Overall, it’s a good experience.
Great customer service and products.
second time using KITS and honestly for the price, the options are fire. I did have a moment when my current pairs lenses popped out and wouldn't go back in and they sent out a new pair no questions asked other than a pic of proof. if your looking to spend a small amount on a bunch of frames instead of spending hundreds on one pair, KITS is def the place to go to.
I am a new customer to Kits. I’ve dealt with three orders since the beginning of August, 2024 (for myself and two children), and so far I must say Kits has provided the best customer service I’ve probably ever experienced, truly. I can’t express how satisfying it is to deal with a human when I call customer service. Ordering on line was pretty straight forward, even for a guy like me, but the true beauty was realized when I called to inquire about: 1. My specs that I believe have a manufacturing flaw; 2. Multiple glasses that didn’t meet our style and fit satisfaction. I was treated respectfully with no questions asked on all accounts. Specifically, today I was on the call with Chris (Washington State) for quite some time. He presented in a way that demonstrated genuine customer care, engagement, and pride for the service he was delivering. Overall, I can’t say enough good things about my experience thus far. The only reason I didn’t give a 5-star rating is because I haven’t had time to experience long-term product quality - time will tell. 5-star customer service rating though!
I was excited to find Kits.ca. The prices and selection are great. I purchased a pair in November. Delivery was quick. The product felt solid, however 9 months later one of the hinges broke internally. As I was told by two local glasses stores I would have to replace the entire arm because the hinge had failed. I have worn glasses for over 35 years and I have screws come loose, but I have never had an arm become completely useless, especially considering how well I have always cared for my glasses. I really wish the quality would have been better and I won't have another $250 to spend through my insurance for another 2 years. Kind of a bummer. UPDATE: Kits reached out to me less than 24 hours after I made this post. They provided excellent customer service and a satisfactory resolution. All in all I would say, especially if you are on a budget, its worth giving Kits a shot.
Kits is an online retailer specializing in prescription eyewear, including eyeglasses and contact lenses. The company offers a user-friendly platform where customers can conveniently shop for a wide range of eyewear products tailored to their vision needs. Kits provides detailed guidance on how to read and enter glasses prescriptions, ensuring a seamless shopping experience for individuals seeking corrective lenses. Targeting consumers in North America, Kits aims to make eyewear accessible and affordable. Customers benefit from a variety of styles and options, allowing them to find eyewear that fits both their prescription requirements and personal aesthetic preferences. With a focus on clarity and convenience, Kits is dedicated to simplifying the process of purchasing prescription eyewear online.
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