Knights Estate Agents is a reputable letting agency based in Crawley, West Sussex, specializing in residential lettings across Surrey and Sussex. With over 50 years of combined experience in the property market, the company provides a personal and bespoke service tailored to the needs of landlords, tenants, and property investors. Their expertise covers a wide range of services, including property management, tenant sourcing, and investment advice. The primary customers of Knights Estate Agents include landlords looking to rent out their properties, tenants seeking suitable rental accommodations, and investors interested in expanding their property portfolios. The company is dedicated to keeping its clients informed about the latest lettings legislation and market trends, ensuring that both landlords and tenants are well-equipped to navigate the rental landscape. For further assistance, Knights Estate Agents offers resources such as guides on renters' rights and other essential property-related information.
Knights Estate Agents receives high praise from many customers for their professionalism, responsiveness, and overall service quality. Reviewers frequently highlight the team's quick communication and willingness to assist throughout the property management and rental processes.
Many express satisfaction with the personal touch provided by agents like Ross and Mark, noting their effective handling of tenant relations and property management. However, a notable minority of reviews criticize Knights, describing their services as poor and expressing dissatisfaction with the management of properties. Despite these criticisms, the overwhelming sentiment remains positive, with a significant number of customers recommending Knights for their reliable and friendly service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 48 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 2 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 5.0 | 2 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 48 most recent reviews.
“I used the team at Knights to let my property and I can honestly say that I found them great to work with”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 4.3 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 48 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Knights Estate Agents is #4 of 5 on overall rating in this group.
48 reviews of Knights Estate Agents. Filter by what matters to you.
Over a year ago
Have just started dealing with Knights and the difference between them and my former managing agents is immeasurable. They respond to calls and emails quickly, listen to concerns, offer guidance and... See more
Over a year ago
We have been with Knights for nearly 9 years, over this period of time we have had 3 tenants. Ross and Mark and the team have advised and managed our property for this period of time, never missing a... See more
Over a year ago
This was my first purchase and sale. I had no idea how complicated it was going to be. The managing agent (First port), Help to Buy and my solicitors were awful. Thankfully Knights were the agent o... See more
Over a year ago
Really impressed with my dealings with Knights. Ross kept me updated on progress throughout and answered any questions I had in a speedy manner.
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Have just started dealing with Knights and the difference between them and my former managing agents is immeasurable. They respond to calls and emails quickly, listen to concerns, offer guidance and generally just put things right! A special mention to Ross Gardner who had been particularly helpful and supportive during quite a stressful time. Would not hesitate to recommend their services.
We have been with Knights for nearly 9 years, over this period of time we have had 3 tenants. Ross and Mark and the team have advised and managed our property for this period of time, never missing a payment to us and providing concise statements on a monthly basis. itemising the tenants accounts accurately. I would certainly recommend the professional services Ross and Mark offer to others in a similar situation who are considering letting their property.
This was my first purchase and sale. I had no idea how complicated it was going to be. The managing agent (First port), Help to Buy and my solicitors were awful. Thankfully Knights were the agent on both properties and they handled the whole transaction with incredible care, knowledge, patience, diligence and first class communication. David and his team really brought the energy and hustle. They held my hand every step of the way and I have no doubt that it would of all of fallen through had it not been for Knights. They went above and beyond and are setting the bar for Estate Agents
Really impressed with my dealings with Knights. Ross kept me updated on progress throughout and answered any questions I had in a speedy manner.
I used the team at Knights to let my property and I can honestly say that I found them great to work with. From the moment I met with Ross to discuss my options as a landlord to the lettings communications with him and the team have been easy. When you contact them, they respond quickly and provide you with the answers to your queries with expert guidance and support. They deal with tenant enquiries and issues quickly, giving you sound advice to resolve them. I would highly recommend them as a landlord if you want piece of mind when letting your investment.
Worked with me to relocate, accomodating my needs for a quick and painless moving process. Would recommend and use in future
Excellent personal service from Ross and Chloe. Very happy to recommend Knights.
Akeel and Scott were fantastic throughout the process. I’m very happy with their services. They always responded quickly to my emails and visits. As both a seller and buyer, their efficiency was incredibly convenient. I can't find any errors in their service. Thank you for making it all happen—I’m excited about starting this new chapter in my lovely new home! Highly recommended and good luck!
My partner and I had a great experience with Knights Estate Agents. They were professional, compassionate and all round brilliant. The property itself is beautiful, clean and most importantly, homely. 10/10!
Friendly and courteous service throughout. We also received some additional advice regarding tenancies which we were grateful for. Thanks to Mark and Ross for providing an excellent service. Having switched away from another agent, we are pleased that we did so.
The team at Knights were really professional, friendly and great with communication. They made the whole renting process straightforward, and I'd absolutely recommend them.
Having recently left a property managed by Knights in Loxwood I can honestly say that they were without doubt the worst estate agents I have ever had the displeasure of dealing with. Numerous faults were reported throughout, some took months to resolve, others didn’t get resolved at all. In truth I think we gave up even trying to get them to perform even the most basic maintenance in the end. The final straw was when they claimed an open fire wasn’t for spacial heating so didn’t require maintenance. Whoever has the misfortune of moving into that dump will find a poorly maintained, dreadfully inefficient, tired property and a bunch of incompetent agents who won’t proactively do anything about it. I would recommend anyone considering renting through Knights to seriously think again, your physical and mental health could well suffer from the experience.
A-team clean have provided End of Tenancy Cleaning Services for Knights Estate Agents for several years in and around Crawley West Sussex area. They are a very honest and professional agency with excellent customer feedback . They always keep me busy and pay immediately upon invoicing. Highly recommended . John Matten Business owner.
Very happy with the service received. Very quick at responding to any issues I had with the property and made sure all work was carried out in a timely manner. I felt that Knights gave me a much more personal service than I had received from other letting agents in the past.
Really professional and friendly service from the outset, in particular both Philippa and Ross were lovely to deal with and made the process of moving feel easy. They were both on hand to answer any queries promptly and nothing was too much of an ask. The landlady even came round on the day of the move with some special touches. I would highly recommend Knights to anyone looking to rent a property.
From the very beginning of the journey to rent a property from Knights they have been nothing but brilliant. They explained everything in detail and made the whole process simple and painless. Nothing was ever to much for them and they answered all questions very quickly. Ross even came and checked in on us on our first day here, I really nice touch!! Would highly recommend the team at Knights and would use them again!! Cheers guys!!
Sonia,Claire and especially Hannah were all very committed to selling our property. We had been waiting to sell with other agents for ages these are the best. Thank you Ladies your all amazing 💐💖 Julie
We had a property with knights and I can not recommend them enough from start to finish, any issue was dealt with as you would hope/expect and they are just such personable people. Would defiantly use them again if and when needed.
Met the Director and the manager in the premises to be let. They were thorough in vetting the prospective tenants. The transition from empty to occupied was smooth and professional. I felt reassured with contract details. Fully recommend Knights Letting Service
I am a multi let landlord in between Horsham and Crawley, I started using Knights letting agents six years ago to let one property after a bad experience with another agent, I was so pleased with their performance they now let all my properties. Most recently they have let four new builds during the pandemic. The whole process from start to finish is very professional. I would not hesitate in recommending Knights
Knights Estate Agents is a reputable letting agency based in Crawley, West Sussex, specializing in residential lettings across Surrey and Sussex. With over 50 years of combined experience in the property market, the company provides a personal and bespoke service tailored to the needs of landlords, tenants, and property investors. Their expertise covers a wide range of services, including property management, tenant sourcing, and investment advice. The primary customers of Knights Estate Agents include landlords looking to rent out their properties, tenants seeking suitable rental accommodations, and investors interested in expanding their property portfolios. The company is dedicated to keeping its clients informed about the latest lettings legislation and market trends, ensuring that both landlords and tenants are well-equipped to navigate the rental landscape. For further assistance, Knights Estate Agents offers resources such as guides on renters' rights and other essential property-related information.
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