I love lance they are very prompt on…
I love lance they are very prompt on getting back to you on all your concerns and it’s tough with most banks not lance they help you anyway possible thanks lance

CrowdTrust is a review platform designed to empower consumers by providing a space for sharing and accessing honest feedback about various services and products. The company focuses on facilitating transparency in the financial sector, particularly in areas related to money and insurance. By enabling users to submit and read reviews, CrowdTrust helps individuals make informed decisions about their financial choices. The platform caters to a diverse audience, including consumers seeking reliable information about banking services, insurance products, and other financial offerings. With a user-friendly interface, CrowdTrust aims to build trust among users by highlighting authentic experiences and ratings. This commitment to transparency positions CrowdTrust as a valuable resource for those navigating the complexities of financial services.
Lance - Freelance Banking receives mixed feedback from users, with a notable divide in experiences. Many customers express frustration over account management issues, including unexpected closures and difficulties accessing funds.
Common complaints highlight a lack of responsive customer service, with several reviewers reporting long waits for assistance or no replies at all. On the positive side, some users appreciate the platform's organization for managing finances, particularly for freelancers, and have had satisfactory experiences with transactions and disputes. However, the overall sentiment is marred by serious concerns regarding account security and reliability. While some find value in the service, the negative experiences significantly overshadow the positives.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.3 | 100 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 2 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“Easy to apply and fast approval”
“Multiple people report suspicious account closures by one person, "Colin”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Money & Insurance.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 3.3 out of 5 (fair) | 67 out of 100 | 2.5 out of 5 (poor) | 3.4 out of 5 (fair) | — | 100 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: Lance - Freelance Banking is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 2.5).
100 reviews of Lance - Freelance Banking. Filter by what matters to you.
I love lance they are very prompt on getting back to you on all your concerns and it’s tough with most banks not lance they help you anyway possible thanks lance
Customer service never contacts you back
Quick answers to the questions people ask most.
Lance - Freelance Banking has received mixed reviews, with an average rating of 2.0 out of 5 stars based on numerous customer experiences. While some users report positive experiences, others have raised concerns regarding account closures and customer service.
There are several verified reviews indicating potential safety concerns, with multiple users reporting account closures and difficulties in accessing their funds. These patterns suggest caution when using their services.
Lance - Freelance Banking provides banking solutions specifically tailored for freelancers, including account management and transaction processing. However, user feedback indicates issues with account management and service reliability.
Lance - Freelance Banking supports various payment methods, but specific details are often unclear. Users have reported delays and issues with transactions, which can impact the overall experience.
Customer support options for Lance - Freelance Banking seem limited, with many users expressing frustration over slow response times and lack of direct contact methods. It is advisable to check their website for the most current contact information.
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Polarized pattern: few middle ratings. 54% of recent reviews are 4–5★ and 35% are 1–2★.
She was very helpful an responded very fast
I lost my wallet and I requested for a new card and all they’ve done is given me different phone numbers of other departments that you either can’t get through to talk to anyone or that don’t help you at all and just try to give you another phone number to be able to get a new card but it’s just the old round around. I’m very disappointed ☹️
The services are great, however, we need for you to add check deposits as a value added service. Our clients write us checks once in a while.
Fast and easy.
I haven't been this frustrated with a bank is well over a decade. Have you ever reached out to customer support and asked for help in understanding something and the representative repeats verbatim what is written on the website, advertisement, or support (knowledge) center? This was my experience. I couldn't get clarity about the stacks. After chatting for about 15 to 20 minutes while having to wait a few minutes in between for each response, I was asked if I wanted to set up an onboarding phone call. It was too late, I was frustrated. In addition to that, I wanted to know how long it would take for my money to be transferred to my other bank account since that is what I thought I did when I received my paycheck. I was told that it takes 5 days. Ok. No heads up? You won't be able to find that info anywhere. So I waited 5 days but still no payment. I decided to go back and check Lance and discovered that I actually didn't transfer any money to myself at all. So why am I giving a 1 star to Lance? Because there is a disconnect between their instructions on how to use it and what's actually happening with your money. I recall asking about the taxes because no taxes were taken out. You have to do that manually or calculate it manually then transfer it to a stack. I could be wrong about it but I am giving a 1-star because things were not clear and I literally have nothing but anger because of what happened and how things went. It was a very unpleasant experience that messed me up financially and put me in a bind. What they offer, you can do with your own bank. Maybe I'm still upset about what happened but these days the customer's experience is everything and I felt like the Lance support team didn't care about that process.
Solid banking app I have no complaints at all.
I really wanted to love Lance, especially the stacks, but when I signed up and paid for the Pro account the invoicing option was not yet available. Yes, I can invoice through separate platforms, but if that is the case I will stick with current FinTech Bank. I will say the customer service team has been AMAZING! Anytime I've had questions (and I've definitely had a few) they were kind, courteous and responded within minutes. I was very impressed! Additionally, they promptly refunded my Pro account fee. For now, I left the account open with a few bucks in it hoping they get all their features together soon. I am more than happy to take another look.
CrowdTrust is a review platform designed to empower consumers by providing a space for sharing and accessing honest feedback about various services and products. The company focuses on facilitating transparency in the financial sector, particularly in areas related to money and insurance. By enabling users to submit and read reviews, CrowdTrust helps individuals make informed decisions about their financial choices. The platform caters to a diverse audience, including consumers seeking reliable information about banking services, insurance products, and other financial offerings. With a user-friendly interface, CrowdTrust aims to build trust among users by highlighting authentic experiences and ratings. This commitment to transparency positions CrowdTrust as a valuable resource for those navigating the complexities of financial services.
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