Legal advice services provide professional consultation and guidance on legal matters to individuals and businesses. These services typically include reviewing contracts, explaining legal rights and obligations, advising on compliance issues, and helping clients understand complex legal procedures. Legal professionals in this field may assist with various areas of law such as business formation, employment issues, real estate transactions, and dispute resolution.
The reviews for the legal advice services from Which? reveal a predominantly negative sentiment, with many consumers expressing dissatisfaction. While a few reviewers commend the expertise of specific advisors, like Brendon, and find the service beneficial, the majority criticize the overall quality of advice and the complicated membership cancellation process.
Many people report receiving vague and generic responses that fail to address their specific legal issues, leading to feelings of frustration and wasted money. Complaints about staff attitude, with some feeling unheard during consultations, further contribute to the negative experience. Additionally, the limited scope of help offered is a common theme, leaving many consumers feeling misled about the service's capabilities.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.2 | 46 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 5.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 2.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 46 most recent reviews.
“I have been with Which Legal Services for over a year now”
“Shockingly bad and completely ruined my perception of Which”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Legal Aid.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 2.2 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.0 out of 5 (poor) | — | 46 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,078 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | −14% | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 |
Bottom line: Legal advice services is #5 of 5 on overall rating in this group. On website & app, Lexly scores higher (4.8 vs 1.0).
46 reviews of Legal advice services. Filter by what matters to you.
I received legal advise on a tenancy issue which as good advise, however, I had to wait three-days before I was able to speak to someone. This was ongoing every time I wanted legal advise. I'm not sure what other legal advise they offer as When I wanted legal advise on purchasing a property, they told me they not handle these kind of cases.
I signed up for almost £30 and then a monthly subscription after that of approximately £9.00. This is on top of the separate subscription to their consumer magazine and review site. I asked a legal question. I asked several times if this was correct. The young man on the end of the phone assured me it was correct. WRONG!!. Upon ringing up to complain and cancelling my subscription I was informed it was only for consumer issues ie shops, faulty goods etc. and that the person I spoke to was just a call handler! After a complaint I received calls from someone else who informed me they had a law degree or something but wasn't actually legally trained and the information was very "well yes, but it could be this or it could be that". Be aware and don't be taken in by the sales pitch. You aren't talking to real solicitors and their advice isn't very accurate. Save your money.
Having been a magazine subscriber for many years I found myself needing legal advice. I subscribed to Which?Legal Services under the impression that I was only eligible for this service because I was a magazine subscriber. I found the legal advice limited and insufficient for the task in hand and within a couple of months was so disappointed with the whole "Which" service that I decided to unsubscribe from both magazine and the legal service. I did this by cancelling subscription payments at the bank and by ringing the Which customer service. However I have recently discovered that Which? Legal Services continued to take their £9 monthly subscription from my other bank account for 18 months without my knowledge or approval. I guess I used that account for the initial payment and inadvertently missed the monthly outgoing. I have now been informed by Which that the magazine and the Legal Service are separate entities and cancellation of one does not mean cancellation of the other. Having discussed this with Which? Legal Services they will not give me the £153 refund I feel would be the honest and decent thing to do. Granted it is allegedly in the small print of the 'agreement' that you have to ring Which? Legal Services up to cancel but honestly how many people read every line of the terms and conditions. SO BEWARE.
Quick answers to the questions people ask most.
We offer a comprehensive range of legal services including business law, contract drafting and review, employment law, intellectual property, real estate transactions, and litigation support. Our experienced attorneys can assist with both preventive legal planning and active legal disputes. We serve individuals, small businesses, and larger corporations across various industries.
Initial consultations are typically offered at a reduced rate or sometimes free for new clients, depending on the complexity of your matter. Our standard hourly rates vary based on the attorney's experience level and the type of legal work required. We provide transparent fee estimates upfront and offer flexible billing arrangements including flat fees for certain services.
Our office is open Monday through Friday from 9:00 AM to 6:00 PM, with evening and weekend appointments available by special arrangement. You can schedule an appointment by calling our office, using our online booking system, or sending us an email. We typically can accommodate new client consultations within 3-5 business days.
Yes, we handle certain types of cases on a contingency fee basis, particularly personal injury claims and some business disputes. This means you don't pay attorney fees unless we successfully recover compensation for you. Not all legal matters qualify for contingency arrangements, so we'll discuss fee structures during your initial consultation.
The timeline varies significantly depending on the complexity of your case and whether it involves litigation, negotiations, or transactional work. Simple contract reviews may take a few days, while complex litigation can take months or years. We'll provide realistic timeframe expectations during our initial consultation and keep you updated throughout the process.
Please bring any relevant documents related to your legal matter, including contracts, correspondence, court papers, or other materials that help explain your situation. A list of questions you'd like to discuss and any timeline constraints you're facing would also be helpful. Don't worry if you don't have everything – we can work with whatever information you have available.
We offer both in-person and remote legal services to accommodate our clients' needs and preferences. Many consultations, document reviews, and routine legal work can be handled effectively through video conferences, phone calls, and secure document sharing. Court appearances and certain complex matters may require in-person attendance.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Excellent service, did an amazing job with my long-standing tenancy agreement problem. They pointed me in the right direction and even my landlord is now as happy with the outcome as I am.
I have only been member for a short time and my first Contact made me aware that this service is for consumer issues not and not for general legal advice. Having said that some advice was forthcoming which did prove useful.
Yes, all communications between you and our attorneys are protected by attorney-client privilege, which means they remain strictly confidential. This protection begins from your first consultation, even if you decide not to hire us. We maintain secure systems to protect your information and will never share details about your case without your explicit consent.
Client satisfaction is our top priority, and we encourage open communication about any concerns throughout our representation. If issues arise, we'll work diligently to address them promptly and professionally. We maintain professional liability insurance and follow all state bar ethical guidelines to ensure quality service and proper handling of any disputes.
Legal advice services provide professional consultation and guidance on legal matters to individuals and businesses. These services typically include reviewing contracts, explaining legal rights and obligations, advising on compliance issues, and helping clients understand complex legal procedures. Legal professionals in this field may assist with various areas of law such as business formation, employment issues, real estate transactions, and dispute resolution.
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