Lenovo Group
Lenovo receives overwhelmingly negative feedback from consumers, with many expressing disappointment in both product quality and customer support. Reviewers frequently mention slow systems and issues with laptops, such as defective hardware and poor build quality.
The delivery experience is also a common complaint, with customers reporting delays and unfulfilled promises regarding shipping times. While a few reviews highlight satisfactory product performance and timely delivery, these are overshadowed by the majority of negative experiences. Many people regret their purchases, citing misleading advertisements and inadequate support when issues arise. Overall, Lenovo struggles to meet customer expectations, leading to a sentiment that is predominantly negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.3 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 1.4 | 27 |
| Jun 25 | 1.3 | 33 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I placed an order on the 20th and contacted customer support through the website’s chat feature right after”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.3 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.5 out of 5 (poor) | 1.2 out of 5 (poor) | — | 60 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.1 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.5 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | — | −1% | 1,000 |
Bottom line: Lenovo is #5 of 5 on overall rating in this group. On value, DigitalLicense scores higher (4.9 vs 1.2).
60 reviews of Lenovo. Filter by what matters to you.
Over a year ago
Really slow system with frequent pop ups that get in the way
Over a year ago
Obsługa mogłaby być lepsza, ale produkt w porządku.
Over a year ago
Please stay away. I regret not reading reviews before purchasing. They lure you in witj false ads and its a different story once you make payment. Ad on laptop says order will be delivered in 5-7 days... See more
Over a year ago
I’m extremely disappointed with my recent experience with Lenovo. I placed an order on the 20th and contacted customer support through the website’s chat feature right after. I was connected to a rep... See more
Quick answers to the questions people ask most.
Lenovo produces a wide range of technology products including laptops, desktop computers, tablets, smartphones, servers, and workstations. They also manufacture accessories like monitors, keyboards, mice, and docking stations. The company serves both consumer and business markets with their ThinkPad, IdeaPad, Legion, and Yoga product lines.
You can reach Lenovo customer support through their official website's support section, where you'll find live chat, phone numbers, and email options. Support contact methods may vary by region and product type. They also offer community forums and extensive online documentation for self-service support.
Lenovo typically offers a standard manufacturer's warranty that varies by product type and region, usually ranging from 1-3 years. The warranty generally covers manufacturing defects and hardware failures under normal use. Extended warranty options and accidental damage protection plans are often available for purchase.
Lenovo products are available through their official website, authorized retailers, electronics stores, and online marketplaces. You can also purchase directly from Lenovo's business sales team for enterprise solutions. Many products are available both online and in physical retail locations worldwide.
You can check your warranty status by visiting Lenovo's support website and entering your product's serial number or model information. The warranty lookup tool will display coverage details, expiration dates, and available services. You can also find warranty information in your product documentation or original purchase receipt.
Lenovo provides support for products based on their lifecycle and warranty status. While newer products receive full support, older models may have limited support availability or may be directed to community resources. You can check the support status of your specific model on their website using the product serial number.
Start by contacting Lenovo support to diagnose the issue and determine if it's covered under warranty. If repair is needed, they'll guide you through the process, which may include mail-in service, on-site repair, or directing you to an authorized service center. Keep your proof of purchase and warranty information readily available.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Really slow system with frequent pop ups that get in the way
Obsługa mogłaby być lepsza, ale produkt w porządku.
Please stay away. I regret not reading reviews before purchasing. They lure you in witj false ads and its a different story once you make payment. Ad on laptop says order will be delivered in 5-7 days. Get an email 2days later saying order now due in 3-4weeks cos they ran out of stock and need to customise another one. I called to cancel and ask for refund because the timeline for delivery was too long. First person I spoke to apologised, saying because its their fault, a refund will approved and be back in my card within a few days. Spoke to someone else a different day who says give us 48-72hrs and all will be resolved. 72hrs later a different person had another excuse about the refund saying it still needs approval. They keep pushing me around with excuses refusing to refund a product is yet to leave their factory, delibrately delaying till they ship the Laptop. Dont waste your time or money. You are better off paying the extra cost at apple for a premium product. These people are terrible. Avoid Lenovo.
I’m extremely disappointed with my recent experience with Lenovo. I placed an order on the 20th and contacted customer support through the website’s chat feature right after. I was connected to a representative named Janvi, who told me that my order was on hold and asked if I wanted to confirm it so it could proceed. I clearly told him to keep it on hold because I needed time to decide if I wanted a better machine. I even asked him to confirm that the order was on hold, just so I could shop with peace of mind. I was told yes — the order is on hold. So, based on that assurance, I went ahead and spent time and money on a different machine. Then, today — out of nowhere — I received a message from the courier that my Lenovo order has been shipped. No warning, no confirmation, no update. Just a shipment notification. I immediately contacted Lenovo support again and was basically told there’s nothing they can do. The only option is to request a cancellation, and if that fails, I’ll have to pay a 20% restocking fee to return the product — a product I was assured wasn’t even moving! How is this acceptable? I trusted Lenovo's support, made financial decisions based on their response, and now I’m stuck with a product I didn’t want to confirm, facing fees for returning something I asked to be put on hold. That’s not just bad service — it’s completely unfair. This whole experience has been incredibly frustrating and disappointing. I expected better from a brand like Lenovo. It’s a shame.
Monitor mobile FHD ThinkVision M15 da 15,6" acquistato da una settimana caduto da 5 cm dentro la sua custodia protettiva si è aperto in uno spigolo come se fosse caduto da 10 metri di altezza. Fatto di plastica scadente veramente scadente. Deluso
Ich habe einen Legion 5 Slim von Media Markt bestellt, also keine Probleme bzgl. Versand wie beim Direktkauf von Lenovo. Allerdings hatte ich große Probleme mit dem Support, als ich ihn an Lenovo für eine Reperatur schicken musste. Der Kundenservice ist teilweise sehr unverschämt. Vor dem Versand des Laptops habe ich Fotos gemacht, falls der Laptop während dem Transport beschädigt werden sollte. Als es zu einem Schaden kam (vermutlich durch den Transport) wurde mir unterstellt, ich hätte den Laptop fallen gelassen und so reingeschickt da die Verpackung unbeschädigt war. Mir wurde unterstellt, ich hätte mit Absicht die Fotos so gemacht, dass die Beschädigungen nicht zu sehen seien. Ich finde das absolut respektlos und frage mich wie man einen Kunden so behandeln kann?
Je mets 1 parce qu'il n'y a pas moins... Je passe commande sur le site de Lenovo pour l'achat d'un smartphone en cochant le paiement 4x sans frais Paypal. Résultat, j'ai été débité du montant total dès le début ! La seule proposition de Lenovo a été de leur retourner le produit pour un remboursement... c'est pas ça qui va combler le découvert à court terme ! Et je passe sur les multiples pages de Captcha (au moins 6 avant d'arriver à valider) et de pubs qui font qu'il est impossible de passer commande autrement que sur un PC. Bref, site pas sérieux.
Extremely Disappointed with Lenovo and UPS Delivery Experience I’m very disappointed with the recent delivery experience regarding my laptop purchase from Lenovo, which was scheduled to be delivered on July 18th via UPS. The product was not delivered on the promised date, and two days later, I was unexpectedly notified that I needed to collect the package from a UPS collection center—despite being home during the entire scheduled delivery window. This was both inconvenient and frustrating. After contacting Lenovo customer support, I was told that if I wanted the item sooner, I should collect it myself from the UPS location. However, when I visited the collection center, I was informed that the package had not yet arrived, and I was asked to return at a later time. This entire situation has been extremely frustrating. The lack of coordination and communication between Lenovo and UPS is unacceptable, especially when ordering directly from the manufacturer. It has left me questioning whether I will even receive the laptop in proper condition. I sincerely hope Lenovo addresses these logistical and customer service issues to prevent similar experiences for other customers in the future
No es verdad que recogen en tu casa el PC, te tienes que buscar la vida para enviarlo y estar mínimo 15 días sin el. Si es tu herramienta de trabajo pues te apañas. En mi caso el fallo es de carga, está en garantía pero no veo el momento de enviarlo. Muy arrepentido de la compra
I ordered my laptop and docking station from Lenovo.com 2 weeks ago At first, the delivery tracking was merely for a container/pallet arrival, when it arrived, it was missing the docking station. Follow-up with Lenovo & they claim to have 2 weeks before shipping, which I find pathetic, but that the docking station will be a local shipment, not china - I find it ridiculous - I haven’t received further tracking yet, so will be 3plus weeks for local shipment delivery, if I do receive it Post script - after contacting there after sales, I just received further tracking - probably the docking station. It could have been sent 2 weeks ago
Pc portable ideapd 1 15AlC7 21 mois en panne, contact support client lenovo, pris en charge mais avec remise à zéro du disque dur,si je l'envoie. Reception d'un premier mail pour l'envoi, on me demande de trouver un point ups pour l'envoyer!!! c'est vrai j'ai un ups à côté de chez moi en pleine campagne,et un mail pour devis pour 15 mois supplémentaire de garantie alors que je n'ai rien demandé. Franchement à fuir, je vais réparer le pc moi-même, première et dernière fois avec du matos prévu seulement pour 3ans --->>>obsoléscence programmée. A fuir
Support absolut beschissen, ich hab ein defektes Dock angemeldet mit Seriennummer, die Deppen wollten ein Notebook ersetzen.
I've had a string of issues with Lenovo trying to get additional reward points ($400AUD) from a recent deal that was not honoured, their wrong advice registering products, and almost buying a Legion Go S but their discount code failed to work on their website. They're unhelpful, don't get back to me, they have never replied to an email, their phone line was not answered, their answer machine message was "mailbox full". They've been rude, don't listen, and don't seem to know much about what's going on. I really like the hardware but their poor customer service is enough to stop me recommending them and to shop elsewhere. These experiences are over a seven week period (it should've been solved in a day it's so simple), and I had to contact them 15 times - I kid you not. Buyer beware. I joined Trustpilot to write this review.
I purchased a Lenovo Ideapad 1i from Amazon - The laptop was advertised as original price of $1599 on sale for $419 - Thinking this was a good deal, I made the purchase - Little did I know the computer was a piece of junk - Even this morning when I used the computer, there were two Excel Spreadsheet pages up and neither would come into focus until I did a restart! This computer crashes when I use Excel almost every time - this is why I purchased the computer to start with - my old Lenovo did the same thing! Now, I am stuck with a laptop that is a piece of junk!
[Lenovo Switzerland] Un produit ne m'est jamais parvenu et ils me font miroiter depuis des mois qu'ils vont me rembourser. Malgré mes multiples relances depuis novembre 2024, j'attends toujours. J'ai toujours acheté mes ordinateurs là-bas, mais je vais boycotter cette marque dorénavant.
Deux ordinateurs sur 4 achetés en 2022 qui ont eu une charnière cassée ! Quand la garantie est dépassée de quelques mois, ils ne prennent plus en charge la réparation... Inadmissible. Alors que c'est un problème connu et récurrent des gammes Yoga / ideapad flex.
Alors j'ai lu les avis sur votre site après ma commande, j'ai eu peur d'avoir effectué le mauvais choix. Mais tout reçu selon exactement selon ma configuration, l'envoi a durer 5 jours pour la Suisse, vraiment bluffant, tout est respecté langue, option de ventilation, extension de mémoire. Très bien.
Laptop defekt -> Eingesendet an Lenovo -> Lenovo verliert Laptop (vermutlich gestohlen) 2100€ weg. Kein Ersatz durch Lenovo. Achtung Reparatur billig im Ausland (Polen). Nie wieder Lenovo
Vergognoso, notebook acquistato a novembre 2024, da un paio di giorni, quando si attiva la ventola, se il pc è appoggiato a qualunque superficie (scrivania, tavolo, pavimento o anche sulle gambe) fa un rumore assurdo, sembra un'affettatrice. La ventola fa contatto con qualcosa (probabilmente il case stesso), visto che se lo sollevo dalla scrivania, smette di fare rumore (nonostante la ventola, come è giusto che sia, continui a girare). Chatto con l'assistenza e mi fanno installare vari aggiornamenti, nonostante il problema sia chiaramente hardware e mi dicono che prima di potermi rivolgere ad un centro assistenza per la riparazione in garanzia, devo fare un RESET DI FABBRICA, per escludere che il problema sia il software. A me sembra solo un maldestro tentativo per scoraggiare l'utente e far si che si rivolga a centri assistenza a pagamento. Mai più Lenovo, MAI!
Ho acquistato un IdeaPad Slim 3, dopo poco più di due mesi i ganci di plastica che reggono i tasti si sono rotti (I,O,9). Ho il pc in garanzia e, dopo aver perso un INTERO pomeriggio tra vari ticket, centri assistenza con IA e non, sono giunto alle informazioni che volevo avere e...dai 30-60gg (per due pezzettini di plastica), senza la sicurezza che il tutto avvenga tra l'altro, perchè potrebbe non rientrare nella garanzia, ma chi lo sa (evidentemente nemmeno loro dato che neanche l'operatore sapeva dirlo), ciliegina sulla torta, apparentemente potrebbe ritornami un pc formattato (non vedo come centri con il sostituire due gancetti). Quindi, per chiunque abbia anche la SOLA remota intenzione di mandare in assistenza il pc non lo faccia. ps: dal negozio sotto casa ho trovato lo stesso servizio per 80 euro, ci mettono un giorno e si sognano di formattarmi il pc.
Visit Lenovo's support website and use their driver download section, where you can search by product model or let their system automatically detect your device. They also offer Lenovo Vantage software that can automatically check for and install updates. Always download drivers only from official Lenovo sources to ensure compatibility and security.
Yes, Lenovo has a dedicated business division that offers enterprise-grade laptops, desktops, servers, and IT infrastructure solutions. They provide specialized business support, volume pricing, and customization options for corporate clients. Business customers can work with dedicated account managers and access enterprise-specific services.
Lenovo's return policy typically allows returns within a specified timeframe (usually 30 days) from purchase, though terms may vary by region and purchase channel. Products must generally be in original condition with all accessories and packaging. Specific return procedures and any applicable fees can be found in their terms of service or by contacting customer support.
You can register your Lenovo product through their official website by creating an account and entering your product information including serial number and purchase details. Registration helps with warranty tracking, support services, and product notifications. Some newer devices may prompt you to register during the initial setup process.
Lenovo participates in various electronics recycling and trade-in programs depending on your location. They often partner with certified recycling facilities to ensure responsible disposal of electronic waste. Check their website for current recycling options in your area, as programs and availability may vary by region.
Lenovo Group
