Life Fitness is a commercial fitness equipment manufacturer that produces cardio machines, strength training equipment, and related fitness solutions for gyms, health clubs, and commercial facilities. The company offers a range of exercise equipment including treadmills, ellipticals, stationary bikes, and weight machines designed for institutional and professional fitness environments. They also provide maintenance services and support for their equipment installations.
LifeFitness receives a generally positive reception from customers, with many praising the quality of their equipment and the professionalism of their installation team. Reviewers highlight that the machines are durable, well-engineered, and suitable for heavy daily use, making them a worthwhile investment for serious facilities.
The customer support is often described as outstanding, with staff providing helpful guidance and layout design. However, there are notable concerns regarding communication, particularly during the ordering and delivery process, which some find inconsistent and in need of improvement. Additionally, a few customers mention delays in service response times and delivery timelines, which can disrupt operations. Overall, while there are areas for enhancement, the majority of feedback reflects satisfaction with LifeFitness products and services.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Sports Equipment.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 5.0 out of 5 (good) | 100 out of 100 | 0% | 343 | |
| 5.0 out of 5 (good) | 100 out of 100 | 0% | 43 | |
| 2.4 out of 5 (poor) | 100 out of 100 | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 25 |
12 reviews of Lifefitness. Filter by what matters to you.
6 months ago
Outstanding customer service experience. They helped us design a layout that maximized our space and stayed within budget constraints.
6 months ago
While the final product met our expectations, the communication during the ordering and delivery process was inconsistent. We often had to follow up multiple times to get status updates. The equipment... See more
6 months ago
The machines work well and seem durable, but we've had a few minor software glitches with the console displays. Customer service has been helpful in addressing these issues, though it took multiple ca... See more
6 months ago
The equipment itself is solid and well-engineered. Our main complaint is that when we need service calls, it sometimes takes longer than expected to get a technician scheduled. The quality of the repa... See more
Quick answers to the questions people ask most.
Life Fitness provides commercial-grade cardio equipment, strength training machines, and functional training solutions for gyms, hotels, and corporate facilities. They also offer equipment maintenance, installation services, and fitness facility design consultation.
You can reach Life Fitness customer service through their website's contact form, by calling their main phone line, or by contacting your local dealer. They also provide online chat support during business hours.
Business hours vary by location and service type. Corporate offices typically operate Monday-Friday 8 AM to 5 PM, while service and support may have extended hours. Contact your local representative for specific availability.
Yes, Life Fitness provides various financing solutions including leasing programs, equipment loans, and flexible payment plans for qualified commercial customers. Financing terms and availability depend on creditworthiness and equipment type.
Life Fitness offers comprehensive warranties that vary by product line, typically covering frames, motors, and parts for different periods. Commercial equipment generally includes longer warranty terms than home fitness products.
Yes, Life Fitness provides facility design and space planning services through their team of fitness consultants. They offer layout optimization, equipment selection guidance, and complete turnkey solutions for new or renovated fitness facilities.
Life Fitness offers comprehensive maintenance programs including preventive maintenance, emergency repairs, and parts replacement through certified technicians. Service plans can be customized based on equipment type and facility needs.
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Outstanding customer service experience. They helped us design a layout that maximized our space and stayed within budget constraints.
While the final product met our expectations, the communication during the ordering and delivery process was inconsistent. We often had to follow up multiple times to get status updates. The equipment quality is good, but the customer experience could be more streamlined.
The machines work well and seem durable, but we've had a few minor software glitches with the console displays. Customer service has been helpful in addressing these issues, though it took multiple calls to get everything resolved properly.
The equipment itself is solid and well-engineered. Our main complaint is that when we need service calls, it sometimes takes longer than expected to get a technician scheduled. The quality of the repair work is good once they arrive, but the wait time can be frustrating for a busy facility.
The equipment performs well and is built to last. We appreciate the energy-efficient features which help keep our operating costs down. I wish they offered more customization options for branding and color schemes to match our facility's aesthetic.
Initially hesitant about the price point, but after six months of operation, I can say it was worth every penny. The equipment runs smoothly with minimal downtime and our member satisfaction scores have improved significantly since the upgrade.
We've equipped multiple locations with LifeFitness and they've been a reliable partner throughout the process.
We've been using LifeFitness equipment for our corporate gym for over two years now. The machines are durable and require minimal maintenance. When we did have an issue with one of the treadmills, their service team responded quickly and fixed it within 48 hours. The only downside is the initial cost can be quite high, but the quality justifies the investment.
We upgraded our entire fitness center with LifeFitness equipment last year. The build quality is impressive and the machines handle heavy daily use without issues. Their warranty program gives us peace of mind. The digital interfaces are intuitive for our members to use.
The installation team was very professional and knowledgeable. They explained how to properly maintain each piece of equipment and provided thorough training for our staff. However, the overall cost was significantly higher than some competitors we looked at.
From initial consultation to final installation, the entire process was smooth and professional. Their team really understood our needs and recommended equipment that perfectly fits our space and member demographics. The ongoing support has been excellent as well.
The equipment quality is fantastic and our members love the new machines. However, delivery was delayed by almost three weeks which caused some disruption to our facility operations. Once everything was installed though, we've been very satisfied with the performance and reliability.
Return and exchange policies vary depending on whether equipment is purchased directly or through dealers, and whether it's commercial or consumer products. Most commercial equipment sales are final, but specific terms should be confirmed with your sales representative.
Installation timeframes depend on equipment type and quantity, ranging from same-day for single machines to several weeks for complete facility buildouts. Your project manager will provide specific timelines during the planning phase.
Life Fitness is a commercial fitness equipment manufacturer that produces cardio machines, strength training equipment, and related fitness solutions for gyms, health clubs, and commercial facilities. The company offers a range of exercise equipment including treadmills, ellipticals, stationary bikes, and weight machines designed for institutional and professional fitness environments. They also provide maintenance services and support for their equipment installations.
