LifeStorage is a self-storage company that provides rental storage units and facilities for personal and business use. The company operates storage facilities where customers can rent space to store belongings, furniture, inventory, and other items on a short-term or long-term basis. LifeStorage typically offers various unit sizes and may provide additional services such as moving supplies and truck rentals.
Reviewers generally appreciate LifeStorage for its clean and well-maintained facilities, with many noting the helpful and accommodating staff. Customers highlight the excellent security features, including lighting and individual unit alarms, which contribute to a sense of safety while storing belongings.
The facility is deemed convenient for both personal and business storage needs, with easy access for larger items. However, some consumers express concerns regarding maintenance issues, such as broken lights and elevators, which detracted from their overall experience. Additionally, a few reviews mention that the pricing could be more reasonable, especially given the limited access hours on weekends. Despite these criticisms, the majority of feedback remains positive, reflecting a solid reputation for customer service and facility quality.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Storage Services.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 4.2 out of 5 (good) | 100 out of 100 | — | 998 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 23 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 13 |
12 reviews of Lifestorage. Filter by what matters to you.
6 months ago
The staff here was incredibly helpful when I needed to find a unit last minute. The facility is well-maintained and feels secure. My only complaint is that the pricing could be a bit more competitive,... See more
6 months ago
The unit served its purpose but there were some maintenance issues - a few lights were out in the hallway and the elevator was broken for a week. The staff did address these eventually but it took lon... See more
6 months ago
The storage units are clean and the security seems good with cameras and gate access. However, the access hours are more limited than I'd like, especially on weekends. Staff is friendly when you can r... See more
6 months ago
It's a standard storage facility that gets the job done. Nothing exceptional but nothing terrible either. The price is fair for the area and location is convenient.
Quick answers to the questions people ask most.
LifeStorage provides a variety of storage unit sizes ranging from small 5x5 units to large 10x30 units and larger. They offer both climate-controlled and standard storage options to accommodate different storage needs. Unit types include drive-up accessible units, interior units, and vehicle storage spaces.
Most LifeStorage facilities offer 24/7 access to storage units for existing customers with valid access codes. Office hours are typically Monday through Saturday from 9:00 AM to 6:00 PM, and Sunday from 10:00 AM to 5:00 PM, though hours may vary by location.
Storage unit prices vary based on size, location, and whether you choose climate-controlled options. Rates typically start around $30-50 per month for smaller units and can range up to $200+ for larger units. Contact your local facility or check their website for current pricing and promotional offers.
LifeStorage prohibits storing hazardous materials, flammable liquids, explosives, firearms, illegal items, perishable food, and living plants or animals. Valuable items like cash, jewelry, and important documents are also not recommended for storage. A complete list of prohibited items is provided in the rental agreement.
Yes, customers are required to provide their own lock for their storage unit. LifeStorage recommends using a disc lock or cylinder lock for optimal security. Some locations may sell locks on-site, but it's best to bring your own when you move in.
Many LifeStorage locations sell moving supplies such as boxes, tape, bubble wrap, and packing materials. Some facilities also offer truck rental services or partnerships with moving truck companies. Contact your local facility to confirm availability of these services.
LifeStorage typically provides a grace period for late payments, usually 5-10 days after the due date. After this period, late fees may apply and the account may be subject to overlocking. If payment remains delinquent beyond 30 days, the contents may be subject to lien and auction procedures as permitted by state law.
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The staff here was incredibly helpful when I needed to find a unit last minute. The facility is well-maintained and feels secure. My only complaint is that the pricing could be a bit more competitive, but overall I'm satisfied with the service.
The unit served its purpose but there were some maintenance issues - a few lights were out in the hallway and the elevator was broken for a week. The staff did address these eventually but it took longer than expected.
The storage units are clean and the security seems good with cameras and gate access. However, the access hours are more limited than I'd like, especially on weekends. Staff is friendly when you can reach them.
It's a standard storage facility that gets the job done. Nothing exceptional but nothing terrible either. The price is fair for the area and location is convenient.
When I accidentally locked myself out, the staff came quickly to help even though it was near closing time. The facility is always clean and well-organized. Definitely worth the slightly higher price for the peace of mind.
The facility itself is fine - clean units, good security, easy access. However, I had some issues with billing that took multiple calls to resolve. The current manager seems more responsive than the previous one though.
Rented a unit for three months during my relocation. Clean, accessible, and the online payment system is convenient.
Been using this facility for over a year now and have been consistently impressed. The climate control keeps my furniture in perfect condition, and I've never had any security concerns. The staff remembers me by name which is a nice touch.
We use this facility to store extra inventory and it's been perfect. Easy truck access, wide hallways, and the staff is accommodating when we need to move large items. The 24/7 access is essential for our business.
No complaints about the actual storage experience. Everything stayed dry and secure.
The location is super convenient for me, right off the main road. Units are clean and climate controlled works well. Just wish the monthly rates were more reasonable for the size you get.
I feel very confident storing my belongings here. The facility has great lighting, security cameras, and individual unit alarms. The manager was thorough in explaining all the features and policies.
Yes, LifeStorage allows customers to reserve storage units online through their website. You can view available units, compare sizes and prices, and complete the reservation process remotely. However, you'll typically need to visit the facility to finalize paperwork and gain access to your unit.
LifeStorage offers tenant protection plans that can cover stored belongings against certain risks like theft, fire, and weather damage. Coverage options and costs vary, and customers can also use their existing homeowner's or renter's insurance. It's recommended to verify coverage details before storing valuable items.
You can contact LifeStorage customer service by calling their national customer service line or by reaching out to your local facility directly. Many locations also offer online chat support through their website. Contact information for specific facilities can be found on the LifeStorage website using their location finder tool.
LifeStorage is a self-storage company that provides rental storage units and facilities for personal and business use. The company operates storage facilities where customers can rent space to store belongings, furniture, inventory, and other items on a short-term or long-term basis. LifeStorage typically offers various unit sizes and may provide additional services such as moving supplies and truck rentals.
