Great follow up.
Great follow up.

Lifting Equipment Store USA (LES USA) is a Houston, Texas-based supplier specializing in a wide range of lifting equipment and material handling solutions. The company offers products including cranes, hoists, lifting slings, and rigging equipment, catering to various industries that require reliable lifting and transport solutions. Their inventory also includes facilities maintenance equipment, fall protection gear, and trucking accessories, making them a comprehensive resource for businesses involved in construction, logistics, and manufacturing. With a commitment to quality and customer service, Lifting Equipment Store USA serves a diverse clientele, including contractors, industrial firms, and shipping companies. They provide rapid worldwide delivery and a price match promise, ensuring customers receive competitive pricing on essential lifting and handling equipment. By focusing on high-quality products and customer support, the company aims to meet the evolving needs of the material handling sector.
Lifting Equipment Store USA receives high praise for its exceptional customer service and quality products, with many reviewers highlighting the ease of ordering and prompt follow-up. Customers appreciate the high-quality equipment and the attentive staff, who are noted for their responsiveness and willingness to assist.
However, some consumers express frustration with shipping delays, particularly regarding the spreader bar kit, which led to confusion over missing items. While most experiences are positive, a few customers report issues with receiving incomplete orders and difficulties in tracking shipments. Overall, the company is recognized for its commitment to customer satisfaction, despite some logistical challenges. The sentiment leans strongly positive, reflecting a generally favorable shopping experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 108 | 100% | +1.4 | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 3.0 | 2 |
| Jan 25 | 5.0 | 3 |
| Feb 25 | 5.0 | 2 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | 4.3 | 3 |
| May 25 | 3.0 | 2 |
| Jun 25 | 5.0 | 2 |
| Jul 25 | 4.0 | 1 |
| Aug 25 | 1.5 | 2 |
| Sep 25 | 5.0 | 2 |
| Oct 25 | 4.5 | 2 |
| Nov 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 108 most recent reviews.
“Needed chains fast”
“Pricing was great, but the goods took more than a week to ship, multiple days and phone calls to receive a tracking n...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | 4.5 out of 5 (good) | −4% | 108 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.9 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 |
Bottom line: Lifting Equipment Store USA is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 3.9).
108 reviews of Lifting Equipment Store USA. Filter by what matters to you.
Over a year ago
Ordering was simple and I received what I paid for on time! The equipment is top notch, high quality. I am very happy with this purchase and will order from them again.
Over a year ago
product was of good quality however took a long time to get
Over a year ago
Working with you all over the web sight was extremely easy. I had questions and you seemed to always have the answers.
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Great follow up.
Ordering was simple and I received what I paid for on time! The equipment is top notch, high quality. I am very happy with this purchase and will order from them again.
product was of good quality however took a long time to get
Working with you all over the web sight was extremely easy. I had questions and you seemed to always have the answers.
They take each sell seriously as if you are a first time buyer and it shows they want your business. I will continue to use them as customer service is important to me. I hope to see them grow as an industry leader in the future. Bravo
I ordered a Spreader bar kit and only got a Spreader bar You should not label it as a kit if it’s not a kit, you should just label it as a Spreader bar. Also, the picture where Advertising, where it says kit shows it with all the parts.
Pricing was great, but the goods took more than a week to ship, multiple days and phone calls to receive a tracking number, and the tracking number didn't work.
It took a little long to ship.
Lifting Equipment Store USA (LES USA) is a Houston, Texas-based supplier specializing in a wide range of lifting equipment and material handling solutions. The company offers products including cranes, hoists, lifting slings, and rigging equipment, catering to various industries that require reliable lifting and transport solutions. Their inventory also includes facilities maintenance equipment, fall protection gear, and trucking accessories, making them a comprehensive resource for businesses involved in construction, logistics, and manufacturing. With a commitment to quality and customer service, Lifting Equipment Store USA serves a diverse clientele, including contractors, industrial firms, and shipping companies. They provide rapid worldwide delivery and a price match promise, ensuring customers receive competitive pricing on essential lifting and handling equipment. By focusing on high-quality products and customer support, the company aims to meet the evolving needs of the material handling sector.
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