Lloyds Bank Insurance, part of Lloyds Banking Group, offers a range of insurance products tailored to meet the needs of personal and business customers. The company provides various types of insurance, including home, car, and travel insurance, ensuring that clients can protect their assets and manage risks effectively. With a focus on delivering reliable financial services, Lloyds Bank Insurance caters to individuals seeking comprehensive coverage as well as businesses looking for tailored insurance solutions. Customers can access these services through the Lloyds Bank website, where they can manage their policies and make claims online. The company emphasizes customer support, providing dedicated contact options for personal and business inquiries to assist clients efficiently.
Lloyds Bank Insurance receives overwhelmingly negative feedback, with many reviewers expressing frustration over poor service and account management. Customers report issues such as accounts being closed without explanation, long wait times for customer support, and transactions being blocked without notification.
Specific complaints highlight a lack of checks regarding account closures, leading to distress for those affected. However, some positive experiences emerge, particularly regarding helpful staff members like Jackie and Alister, who provided excellent assistance during challenging situations. Additionally, a few customers appreciate the perks of the Club Lloyds account, noting that day-to-day banking has been satisfactory.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.6 | 1,060 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 1.5 | 111 |
| Nov 24 | 1.4 | 101 |
| Dec 24 | 1.5 | 80 |
| Jan 25 | 1.8 | 89 |
| Feb 25 | 1.7 | 78 |
| Mar 25 | 1.3 | 102 |
| Apr 25 | 1.5 | 86 |
| May 25 | 1.6 | 95 |
| Jun 25 | 1.8 | 77 |
| Jul 25 | 1.1 | 46 |
| Aug 25 | 1.5 | 10 |
| Sep 25 | 1.9 | 50 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“She was the most helpful and cheerful customer service person I have ever dealt with”
“Where premier banking really means “possibly better than the rest of our leads t clients, but we’re still far worse t...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.5 out of 5 (poor) | 1.2 out of 5 (poor) | +3% | 1,060 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | 60 |
Bottom line: Lloyds Bank Insurance is #5 of 5 on overall rating in this group. On value, Travel Insurance Saver scores higher (4.9 vs 1.2).
500 reviews of Lloyds Bank Insurance. Filter by what matters to you.
After 3 years of trying to pay for my overdraft charges (£5 & £12 on two closed accounts), calling multiple times, I finally paid it with the right department and was compensated £60 by their complaints department. Then, I waited approx. 3 months for Lloyds to remove mention of these charges from my credit score file.
Need information when money goes in bank like calls or messages hate been told that they can't do anything for ya
I joined Lloyds earlier this year after moving from HSBC. Overall the bank itself has been fine but there have been a few challenges and mainly via the customer service. So, messaging service. This is essentially pointless. You drop a message which often gets ignored, and 9/10 times they tell you just to call in. Clearly the performance management of who runs this isn’t managed. Calls, these have been intermittent. If you can manage to need them when they’re open. I’m told Premier is 24/7 but this isn’t fully true as while technically someone is there, they have to ask you to call back in when the other department is open. The app is the best part by a long shot. Super stable and a nice mix of simple and complex with some great features. I really just wish they would solve their customer service.
Quick answers to the questions people ask most.
Lloyds Bank Insurance has numerous reviews on various platforms, reflecting a mix of experiences. While some customers report issues, others highlight positive interactions, indicating a complex reputation.
Based on verified reviews, Lloyds Bank Insurance is not a scam, but some customers express safety concerns about account management and transaction handling, noting frustrations with account closures and support.
Lloyds Bank offers a range of financial services including personal and joint accounts, insurance products, and various banking features. Specific services may vary, so it's best to check their official website.
Customer support can be reached through their website or by phone. However, reviews suggest that response times may vary, with some customers experiencing delays.
Common complaints include account closures without notification, poor customer service, and issues with transaction approvals. The bank appears to be addressing some of these concerns, but customer feedback indicates ongoing challenges.
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Called Lloyds customer service . First time in nearly a year. Happy with account. Not the best experience.though getting through to customer service Straight away told there will be a twenty minute wait. Not the best start. Then you realise you just have to listen to a dialing tone for the duration. Not even a bit if music to pass tge tome between getting the usual 'thank you for holding' message.
Lloyds Bank Insurance, part of Lloyds Banking Group, offers a range of insurance products tailored to meet the needs of personal and business customers. The company provides various types of insurance, including home, car, and travel insurance, ensuring that clients can protect their assets and manage risks effectively. With a focus on delivering reliable financial services, Lloyds Bank Insurance caters to individuals seeking comprehensive coverage as well as businesses looking for tailored insurance solutions. Customers can access these services through the Lloyds Bank website, where they can manage their policies and make claims online. The company emphasizes customer support, providing dedicated contact options for personal and business inquiries to assist clients efficiently.
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