Lloyds Bank - Is There Anyone Out There???
This started off as a note to Lloyds Bank customer services - but there is no way to feed back genuine concerns about the way the bank I have been with for about 14 years. Online you are presented with a frustrating unusable AI tool, no email address is published and even any letters received from the bank only have a postcode. So I will publish the letter here and hopefully Lloyds - who I have spent a lot of happy years with - will see it and respond. Dear Lloyds - I'm seeking clarification of a Lloyd's policy on an in-bank practice. Every time I use a Lloyd's branch, before I get to the counter, there is always a bank employee who wants to know why I wish to proceed to the counter. I only ever use the branch when I want to transact business that cannot be done online or at the cashpoint, so I am not really sure what the value add is in this and given that there are usually only a small amount of generally very busy people behind the counter, it seems to be not the best way of using resources. My question relates to this policy. Is this something that Lloyds intend to phase out or is it something that customers will have to continue to endure. Apart from Lloyds I also have accounts with (name 1 redacted) and (name 2 redacted) and they seem to offer a more traditional service which I prefer, so I am very keen to find out if this is something that will continue to be an everyday part of my occasional Lloyds branch visits. Thanks.
