Lovehoney is a retailer specializing in adult products and intimate wellness items. The company offers an online platform and physical stores where customers can purchase various personal care products, accessories, and related merchandise for adults.
Reviewers generally express satisfaction with Lovehoney, highlighting the professional service, fast shipping, and excellent product quality. Many customers appreciate the discreet packaging and the vast selection of items available, noting that the website is user-friendly and informative.
However, some consumers report mixed experiences, particularly with a few purchases that did not meet expectations, feeling cheaper than described or malfunctioning after limited use. Additionally, while most find the quality satisfactory, a few mention that certain products are overpriced compared to competitors. Overall, Lovehoney is recognized for its reliable service and quality offerings, though there are areas for improvement, particularly regarding product consistency. The sentiment leans positively, reflecting a generally favorable shopping experience.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 1.3 out of 5 (poor) | 100 out of 100 | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | +12% | 368 |
12 reviews of Lovehoney. Filter by what matters to you.
6 months ago
Love the variety of products available and the website is easy to navigate. Quality seems good so far. Only complaint is that standard shipping took longer than expected - almost a week. Still happy w... See more
6 months ago
Really impressed with the level of service here. The packaging was completely discreet and arrived exactly when promised. Customer support was helpful when I had questions about sizing. Will definitel... See more
6 months ago
Found what I was looking for and checkout was smooth. Product quality was acceptable but not amazing for the price point. Website could use better filtering options to narrow down searches more effect... See more
6 months ago
Impressed with how quickly my order arrived - just two days! The selection is huge and covers all price ranges. Website makes it easy to compare products and read honest reviews from other customers.
Quick answers to the questions people ask most.
Lovehoney is an adult retailer specializing in intimate wellness products, including adult toys, lingerie, sexual wellness items, and relationship enhancement products. They offer products for all genders and sexual orientations, focusing on quality and customer satisfaction.
Yes, Lovehoney ships all orders in plain, unmarked packaging with no indication of the contents or company name on the exterior. Billing statements show a discreet company name to protect customer privacy.
Lovehoney offers a 365-day happiness guarantee on most products. Items must be unused and in original packaging to be eligible for return or exchange, with some exceptions for hygiene reasons.
You can reach customer service through their website's live chat, email support, or phone during business hours. Their customer care team is trained to provide helpful, non-judgmental assistance with product questions and orders.
Yes, Lovehoney ships to many countries worldwide, though shipping options and delivery times vary by location. Check their website for specific shipping information and restrictions for your country.
Lovehoney takes customer privacy seriously and uses secure encryption for all transactions. Personal information is kept confidential and never shared with third parties without consent, following strict privacy policies.
Lovehoney primarily operates as an online retailer, though they may have select physical locations or partnerships with other retailers. Check their website for current store location information in your area.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Love the variety of products available and the website is easy to navigate. Quality seems good so far. Only complaint is that standard shipping took longer than expected - almost a week. Still happy with my purchase overall.
Really impressed with the level of service here. The packaging was completely discreet and arrived exactly when promised. Customer support was helpful when I had questions about sizing. Will definitely order again.
Found what I was looking for and checkout was smooth. Product quality was acceptable but not amazing for the price point. Website could use better filtering options to narrow down searches more effectively.
Impressed with how quickly my order arrived - just two days! The selection is huge and covers all price ranges. Website makes it easy to compare products and read honest reviews from other customers.
Beyond just selling products, they provide really valuable educational content and advice. The blog posts and guides are informative without being awkward. Products arrived quickly and were well-packaged. Very satisfied customer.
Usually happy with orders from here, but my last purchase didn't live up to the description. Item felt cheaper than expected and stopped working after a few uses. Their other products have been much better though.
Been a customer for over a year now and they consistently deliver. Products are exactly as described and the quality is top-notch. The educational content on their site is also really helpful for beginners.
Products are generally good quality and website is user-friendly. However, had to return an item that didn't meet expectations and the process was more complicated than it should have been. Eventually got it sorted but took several emails back and forth.
The items I ordered were good quality and arrived quickly. However, I do think some products are overpriced compared to other retailers. The sales and promotions help, but regular prices can be steep.
What I appreciate most is how they handle privacy and discretion. Nothing on the package or billing gives away what's inside. Customer service is knowledgeable and professional. Quality products too.
From browsing to delivery, everything was handled professionally. The packaging is completely unmarked and discreet. Product quality exceeded my expectations and customer service team was helpful with my questions. Highly recommend.
This company knows what they're doing. Professional website, discreet billing, and genuine products. Had one small issue with an order and they resolved it immediately with no hassle.
Lovehoney accepts major credit cards, debit cards, PayPal, and other secure payment methods depending on your location. All transactions are processed securely with industry-standard encryption.
Shipping times vary by location and selected shipping method, typically ranging from 2-7 business days for standard delivery. Express shipping options are available for faster delivery in most areas.
Many Lovehoney products come with manufacturer warranties, and some items include extended warranty options. Warranty terms vary by product type and brand, with details available on individual product pages.
Lovehoney is a retailer specializing in adult products and intimate wellness items. The company offers an online platform and physical stores where customers can purchase various personal care products, accessories, and related merchandise for adults.
