Love Jewelry is a UK-based online retailer specializing in customizable photo projection jewelry. The company offers a diverse collection of jewelry pieces, including bracelets and necklaces, that allow customers to carry special memories with them in a unique way. Each item is designed to project a chosen image, making it a thoughtful gift for occasions such as anniversaries, birthdays, or simply as a token of love. Targeting individuals seeking meaningful and personalized jewelry options, Love Jewelry caters to customers who value both aesthetics and sentimentality. The brand emphasizes accessibility with competitive pricing and promotions, such as discounts on second items and free express shipping. By focusing on customization and emotional connection, Love Jewelry aims to provide a memorable shopping experience for those looking to commemorate their cherished moments.
Love Jewelry receives high praise for its beautiful and meaningful jewelry, particularly projection necklaces and bracelets that make thoughtful gifts. Many customers express their delight with the quality and presentation of the items, noting how stunning the pieces look and how well they are packaged.
Positive reviews highlight excellent customer service, with staff being described as understanding and helpful, especially in resolving issues related to orders. However, some consumers report significant frustrations, including delays in receiving items and difficulties in obtaining refunds, leading to feelings of distrust towards the company. A few reviews mention quality control issues, such as jewelry that did not last long. Overall, while many customers love the products and service, there are notable concerns regarding order fulfillment and product durability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 100 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 3.5 | 11 |
| Mar 25 | 4.8 | 24 |
| Apr 25 | 4.8 | 16 |
| May 25 | 4.2 | 25 |
| Jun 25 | 4.5 | 20 |
| Jul 25 | 4.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“From the beginning the customer service was excellent”
“I’m still waiting on refund 2 months on”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Jewelry.
| Company | Overall | Legit | Quality | Delivery | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.0 out of 5 (good) | 4.8 out of 5 (good) | — | 100 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.9 out of 5 (poor) | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 3.0 out of 5 (fair) | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | +12% | 368 |
Bottom line: Love Jewelry is #2 of 5 on overall rating in this group. On quality, Red Run scores higher (4.9 vs 4.0).
100 reviews of Love Jewelry . Filter by what matters to you.
Over a year ago
Ordered a projection heart necklace for my mum was fantastic a beautiful piece of jewelry photo inside was lovely and great how it works.
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No sign of my item ordered and no ability to speak to anyone to resolve it. This was a gift and ordered in plenty of time. No confidence in the company or their products. I would advice no one to purchase from here
Ordered a projection heart necklace for my mum was fantastic a beautiful piece of jewelry photo inside was lovely and great how it works.
I contacted Love Jewelry, for some help they were amazing they were very understanding and helpful I went swimming and tarnished my bracelet, they replaced this for me as it was a present from my daughter at Christmas with a Picture of my dad that had passed away, it was delt with swiftly and effectively Thank you LoveJewelry would definitely recommend
From the beginning the customer service was excellent. I requested no receipt as it was a gift, Julie couldn't have been more helpful. She even sorted the address error I made, and the response times to my queries were so quick. The jewellery has been very well received and has brought comfort to my sister in law. Will definitely use again.
Do not buy WARNING. I’m still waiting on refund 2 months on. They won’t contact you back . SCAM. This was a gift for my niece.
Stunning. Exactly what it looked like online . The photo inside is amazing . I would buy this again and it is a great gift.
We bought a projector bracelet for our colleague who had recently lost her father. Seeing the joy and the tears ftom her made us all agree we had made the right decision. Thank you to everyone involved in making this beautiful gift. 100% will be back for more.
Ordered a projection necklace on the 6th if June, it arrived today (20th June). Arrived beautifully and carefully packaged, photo inside is lovely. The quality of the necklace is beautiful. Great price for a lovely item that will allow me to remember and keep my beautiful dog close by
Good product, delivery on time, nicely packaged. I struggled to view the picture in the bracelet but got quick helpful advice on the helpline.
Purchased a locket with a photograph. The bale for the locket wasn’t sealed, and the locket fell from the chain within an hour of being worn. Incredibly poor quality control.
I ordered the cross for a friend's daughter and the picture was of her boyfriend. So easy to fill out the form and it looks a few weeks. I received it yesterday loved the package and cross and chain was exactly as it was described in the picture excellent.will be ordering more for presents. Worth the price I paid.
The image is good but one thing can be improved that’s the quality of bracelet
Incredible product and fast service. I bought this for my partner whose grandma passed recently, I genuinely have never seen him speechless which he was!! I was initially worried about the quality of the picture but it was perfect, honestly such a brilliant gift!
Lovely piece of jewellery. Very easy to order and the company kept me upto date on when to expect delivery. It's the perfect 21st birthday gift for my daughter, a lovely keepsake of her and her dad who has just sadly passed away. Will definitely use this company again.
Bought some bracelets for family members as my dad past away they where beautiful and came in gift boxes will definitely recommend you to family and friends
Bought a gorgeous bracelet for my mum for a gift as my dad is no Longer with us for Father’s Day with a picture of them both in together.I gave it to my mum today she loves it ,I so happy with my purchase it’s beautiful thank you so much ,will definitely be ordering again 😍
We lost our dog and wanted something to keep him close. I ordered 6 bracelets and the family are over the moon with them. Easy to order and kept up to date through the process. Will be ordering again!! Thank you so much
ordered two pendant necklaces for my mother in laws birthday. they came two days late but staff were amazing, emailed my query near enough two hours after i sent it to investigate why it was taking so long. staff so polite. absolutely amazing quality inlove with the pendants. thankyou so much for all help that was given x
I ordered 2 bracelets, 1 for myself & the other as a gift. They both arrived in a lovely box each & I am more than delighted with how they've turned out. I can't wait to give the other, as I know they will love it too!
Love Jewelry is a UK-based online retailer specializing in customizable photo projection jewelry. The company offers a diverse collection of jewelry pieces, including bracelets and necklaces, that allow customers to carry special memories with them in a unique way. Each item is designed to project a chosen image, making it a thoughtful gift for occasions such as anniversaries, birthdays, or simply as a token of love. Targeting individuals seeking meaningful and personalized jewelry options, Love Jewelry caters to customers who value both aesthetics and sentimentality. The brand emphasizes accessibility with competitive pricing and promotions, such as discounts on second items and free express shipping. By focusing on customization and emotional connection, Love Jewelry aims to provide a memorable shopping experience for those looking to commemorate their cherished moments.
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