LOVERS Canal Cruises is a premier provider of canal cruise experiences in Amsterdam, operating since 1956. The company offers a diverse range of cruises, including classic one-hour tours, evening excursions, and themed events such as the Amsterdam Light Festival cruise. With a focus on customer satisfaction, LOVERS Canal Cruises provides audio guides available in 19 languages, enabling guests to learn about the city's rich history and landmarks while enjoying scenic views from the water. Targeting both tourists and locals, LOVERS Canal Cruises caters to a wide audience seeking a unique way to explore Amsterdam's iconic canals. The company also offers various combi deals that allow customers to combine their canal cruise with other activities at discounted rates. With multiple departure locations and a commitment to exceptional service, LOVERS Canal Cruises is dedicated to providing memorable experiences for all visitors to Amsterdam.
Lovers Canal Cruises receives a mixed reception from customers, with many expressing dissatisfaction regarding staff attitude and organization. Reviewers frequently mention rude interactions with staff, particularly at ticket counters, which detracts from the overall experience.
Additionally, numerous complaints highlight issues with overcrowded boats, long wait times, and a lack of clarity regarding ticketing and boarding procedures. Despite these negatives, some customers appreciate the opportunity to see Amsterdam's beautiful canals and learn about the city's history during the cruise. The ease of booking and the scenic views are noted as positives, but they are overshadowed by the frustrations related to service and logistics. Overall, the sentiment leans negative, with many suggesting potential customers reconsider their options.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 1,000 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 3 |
| Sep 24 | 3.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 2.2 | 5 |
| Jan 25 | 1.2 | 9 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | 1.3 | 4 |
| May 25 | 2.7 | 3 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Makkelijke site, goed duidelijk”
“I would not recommend this company to anyone expecting even the most basic level of customer service and respect”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Website & app | Service | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.4 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 2.5 out of 5 (poor) | 2.5 out of 5 (poor) | −11% | 1,000 |
| 4.9 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 4.2 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: Lovers Canal Cruises is #5 of 5 on overall rating in this group. On service, Evolution Travel scores higher (5.0 vs 2.5).
500 reviews of Lovers Canal Cruises. Filter by what matters to you.
sehr teuer für geringes Angebot und vorallem nur beschlagene fenster. Das Lichtfestival ist eine pure enttäuschung sehr wenig und kaum zu erkennen da man direkt vorbei gefahren ist in einem schnellen Tempo. zudem ist es sehr schwierig die sachen auf der rechten seite zu sehen wenn man auf der linken seite sitzt.
In the middle of the tour, two young Dutch adults(possibly teenagers) came and complained to the captain that an Indian couple were playing music at the back. This seemed to continue and at some point the captain said that the people making noise should leave if they won’t comply. The Indian couple came to the captain and seemed very offended and asked to leave the boat out of respect for the captain even though they were not breaking any rules. The captain was visibly angry very fast and stopped the boat to let them out without ever giving them a chance to explain themselves. They seemed like reasonable people and should have been heard as well. Instead the captain just took the words of others as fact got angry immediately. It got worse. The captain started Making racist remarks like “ in this county we respect each other” and “yes, I am a world class racist”. Many people applauded this but others were also extremely disturbed at the comments that this captain was making. Regardless of whether the Indian couple were right or wrong, they were not given a chance to explain and worse, the captain was making blatantly racist remarks which is unacceptable. We had not expected such open racism from a company as respected as yours. I hope that this captain at least, will be reminded to be more careful with his words and behavior.
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Polarized pattern: few middle ratings. 38% of recent reviews are 4–5★ and 53% are 1–2★.
Tony is an awesome captain! Really enjoyed the Amsterdam LightFestival tour.
Ik heb mijn kaartje online gekocht met mijn stadspas. De medewerker van Lover canal cruises konden niet mijn kaart scannen. Hij zij dat ik eerst moest naar Loetje. Dan ik wachtte heel lang in de rij toen heb ik liever een wandeling op de stad doen. En ging ik niet met lover canal cruise naar light festival.
Wir hatten die Tour für 19.30 Uhr gebucht. Waren pünktlich und standen ca. 19.20 Uhr in der Warteschlange Pier 1. Ein Boot stand dort, als es voll war, legte es ab und wir warteten. Pier 2 stand ebenfalls ein Boot, dort stiegen auch Passagiere ein, Boot voll, legt ab. Alles ca. 19.35 Uhr. An Pier 2 kommt ca. 5 Minuten später das nächste Boot, nimmt Passagiere auf und legt ab. Wir warten. Pier 2 wiederum einigevMinuten später: das nächste Boot legt an, Passagiere steigen ein (Personen die lange nach uns gekommen sind!!!), wir warten immer noch. Ca. 19.55 Uhr frage ich bei Mitarbeitern nach, wann das Boot kommt, ob wir ggf. stornieren können, da wir im Anschluss unseren Bus nach Hause nicht verpassen dürfen. Antwort: Wann das Schiff kommt, weiß ich leider nicht. Sie können gerne am Ticketschalter nachfragen und umbuchen auf einen anderen Abfahrtszeitpunkt. Sehr logisch, weil wir ja wenige Stunden später Amsterdam wieder verlassen haben.... Also wieder in die Schlange und warten. Ca. 20.05 Uhr kam endlich das Boot. Die Tour war sehr schön. Es war sehr, sehr kalt auf dem Boot, da die Einstiegslucke ein Spalt geöffnet war, damit nicht alle Fensterscheiben beschlagen. Beim nächsten Mal werde ich sicherlich meine Tour mit einem anderen Unternehmen machen. Vielen Dank und ein schöne Feiertage. Mit freundlichen Grüßen Petra Olk
Mooie tocht in een nette boot. Erg leuke ervaring. Echter we konden pas 45 minuten later aan boord dan voor ingetekend en het kade personeel reageerde daar erg laconiek op.
Slechte organisatie, boten te vol. De boot vertrok een half uur later dan gepland. Mensen stonden allemaal door elkaar heen. Wij konden nog net mee, maar niet meer met ons gezin bij elkaar zitten. Overige passagiers konden zelfs niet meer mee. De lichtjesroute was wel leuk, maar niet spectaculair. En de mensen die achteruit varen zien bijna niets van de lichtjes. We hadden er meer van verwacht.
It's maybe not about the company. We go there for the lightfestifal. Sorry, bud this view lights wat we did seen? Lightfestifal? In the train back i have seen more nice lights than on this trip. And maybe you can serve somethings on this botes. Like coffee or drinks. There were many people on board with the same opinion.
Experience is overrayed for the price you pay. Fund an alternative canal tour for about EUR 10.
Long étant donné la déception de cet excursion. Absolument rien d original, ni de transcendant au niveau des expositions de lumières. N en vaut vraiment pas de détour
Everything was clear. Staff was kind and informative and helpful and tolerable. Light show was unbelievable.
Wat een aanfluiting.... lange rijen om op de boot te komen, en eenmaal aan boord werkelijk niets te zien vanwege de volledig beslagen ramen. Ook de audio zeer slecht, alleen maar gekraak, en als er geluid te horen was zo zacht dat het nauwelijks verstaanbaar was. Zonde van het geld, niet doen!
The tour was short and they didn’t go over the route like the official website They said it’s 75 minute But in the real life was 50 min There was a lot of important place’s and lights they didn’t even think to take us to there Z
Ging accuraat en snel
LOVERS Canal Cruises is a premier provider of canal cruise experiences in Amsterdam, operating since 1956. The company offers a diverse range of cruises, including classic one-hour tours, evening excursions, and themed events such as the Amsterdam Light Festival cruise. With a focus on customer satisfaction, LOVERS Canal Cruises provides audio guides available in 19 languages, enabling guests to learn about the city's rich history and landmarks while enjoying scenic views from the water. Targeting both tourists and locals, LOVERS Canal Cruises caters to a wide audience seeking a unique way to explore Amsterdam's iconic canals. The company also offers various combi deals that allow customers to combine their canal cruise with other activities at discounted rates. With multiple departure locations and a commitment to exceptional service, LOVERS Canal Cruises is dedicated to providing memorable experiences for all visitors to Amsterdam.
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