Overcrowded, long wait, rude staff
Reservation was at 1915. Our boat didn’t arrive until 1930. Terrible viewing from the boat. Overcrowded and I witness a staff being rude to an other customer.

LOVERS Canal Cruises is a premier provider of canal cruise experiences in Amsterdam, operating since 1956. The company offers a diverse range of cruises, including classic one-hour tours, evening excursions, and themed events such as the Amsterdam Light Festival cruise. With a focus on customer satisfaction, LOVERS Canal Cruises provides audio guides available in 19 languages, enabling guests to learn about the city's rich history and landmarks while enjoying scenic views from the water. Targeting both tourists and locals, LOVERS Canal Cruises caters to a wide audience seeking a unique way to explore Amsterdam's iconic canals. The company also offers various combi deals that allow customers to combine their canal cruise with other activities at discounted rates. With multiple departure locations and a commitment to exceptional service, LOVERS Canal Cruises is dedicated to providing memorable experiences for all visitors to Amsterdam.
Lovers Canal Cruises receives a mixed reception from customers, with many expressing dissatisfaction regarding staff attitude and organization. Reviewers frequently mention rude interactions with staff, particularly at ticket counters, which detracts from the overall experience.
Additionally, numerous complaints highlight issues with overcrowded boats, long wait times, and a lack of clarity regarding ticketing and boarding procedures. Despite these negatives, some customers appreciate the opportunity to see Amsterdam's beautiful canals and learn about the city's history during the cruise. The ease of booking and the scenic views are noted as positives, but they are overshadowed by the frustrations related to service and logistics. Overall, the sentiment leans negative, with many suggesting potential customers reconsider their options.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 1,000 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 3 |
| Sep 24 | 3.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 2.2 | 5 |
| Jan 25 | 1.2 | 9 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | 1.3 | 4 |
| May 25 | 2.7 | 3 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Makkelijke site, goed duidelijk”
“I would not recommend this company to anyone expecting even the most basic level of customer service and respect”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Website & app | Service | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.4 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 2.5 out of 5 (poor) | 2.5 out of 5 (poor) | −11% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 4.2 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: Lovers Canal Cruises is #5 of 5 on overall rating in this group. On service, Evolution Travel scores higher (5.0 vs 2.5).
500 reviews of Lovers Canal Cruises. Filter by what matters to you.
Reservation was at 1915. Our boat didn’t arrive until 1930. Terrible viewing from the boat. Overcrowded and I witness a staff being rude to an other customer.
The lovers boat doesn’t serve well for the light festival. The seats are not good and I was turning my neck to see the lights properly and now I have pain.
Ligt op een Gunstige plaats bij het station Duidelijk aangegeven
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Polarized pattern: few middle ratings. 38% of recent reviews are 4–5★ and 53% are 1–2★.
Our tour left late, all of the windows on the boat fogged up including the ones on the roof. This made the Light experience hard to enjoy. The condensation on the roof and windows was so bad it was dripping on us unless we constantly wiped them. I personally wouldn't recommend unless you bring warm clothes and sit out in the open area at the back of the boat for the whole tour to experience everything without interruption.
Precioso paseo por los canales de Amsterdam de noche , viendo el festival de la luz. Bonitos barcos y cómodos
Schöne Nachttour durch Amsterdams Grachten, besonders romantisch zur Weihnachtszeit. Deutsche Informationen über Kopfhörer etwas spärlich. Ergänzende Kommentare des sympathischen Kapitäns leider nur in englisch und nicht für jeden verständlich. Wir würden die Fahrt jederzeit wieder machen.
Ik tik 1 voor Nederlands en wordt in het Engels te woord gestaan en pas na aandringen komt een Nederlands sprekende dame aan de telefoon. (Die overigens prima was). Maar waarom een keuzemenu als er toch voorbij gegaan wordt aan de wensen van de klant!
Nederlands aub!! Geen Engels!!
Er werd fantastisch gevaren langzaam en geen haast. De boot was heerlijk warm een prachtige tocht heb genoten. Alleen zou ik meegaan met de boot van 17.30 en toen ik aankwam om 17.15 hoorde ik dat de motor kapot was en ik kon wel mee om 18.30. nou ja eerst stress maar toch nog een geweldige ervaring.
I thought the experience was beautiful, and the lights and commentary was brilliant. However, the massive flaw to the experience was a ticket and queueing situation. We booked to get on the boat at 6:45. However, when we turned up there was a huge queue with everyone who had booked tickets for the evening. When approaching the desk to ask if it was right for us to be waiting they advised time was just time and not to rush. We then proceeded to wait in the queue for an hour and 45 minutes before finally getting on the boat! When you book for a time you expect to get on close to that time!!
Zeker geen aanrader…eerder een afknapper. Wat iemand al eerder schreef het was slaapverwekkend….. Heel teleurstelllend.. had het hoogtepunt van een speciale familiedag moeten worden! Heel spijtig!
Duidelijke website en makkelijk reserveren.
Lots of the lights were missing , the commentary was sporadic,late and about art that wasn't even on display or was too late and we had passed it. My back and neck hurt a lot because I had my back to the lights the entire trip and had to sit really uncomfortably. The 3 headphone Jack's didn't work either I think the normal tour would be nice but I was super disappointed in the lights tour.
LOVERS Canal Cruises is a premier provider of canal cruise experiences in Amsterdam, operating since 1956. The company offers a diverse range of cruises, including classic one-hour tours, evening excursions, and themed events such as the Amsterdam Light Festival cruise. With a focus on customer satisfaction, LOVERS Canal Cruises provides audio guides available in 19 languages, enabling guests to learn about the city's rich history and landmarks while enjoying scenic views from the water. Targeting both tourists and locals, LOVERS Canal Cruises caters to a wide audience seeking a unique way to explore Amsterdam's iconic canals. The company also offers various combi deals that allow customers to combine their canal cruise with other activities at discounted rates. With multiple departure locations and a commitment to exceptional service, LOVERS Canal Cruises is dedicated to providing memorable experiences for all visitors to Amsterdam.
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