Snel en duidelijk
Snel en duidelijk

LOVERS Canal Cruises is a premier provider of canal cruise experiences in Amsterdam, operating since 1956. The company offers a diverse range of cruises, including classic one-hour tours, evening excursions, and themed events such as the Amsterdam Light Festival cruise. With a focus on customer satisfaction, LOVERS Canal Cruises provides audio guides available in 19 languages, enabling guests to learn about the city's rich history and landmarks while enjoying scenic views from the water. Targeting both tourists and locals, LOVERS Canal Cruises caters to a wide audience seeking a unique way to explore Amsterdam's iconic canals. The company also offers various combi deals that allow customers to combine their canal cruise with other activities at discounted rates. With multiple departure locations and a commitment to exceptional service, LOVERS Canal Cruises is dedicated to providing memorable experiences for all visitors to Amsterdam.
Lovers Canal Cruises receives a mixed reception from customers, with many expressing dissatisfaction regarding staff attitude and organization. Reviewers frequently mention rude interactions with staff, particularly at ticket counters, which detracts from the overall experience.
Additionally, numerous complaints highlight issues with overcrowded boats, long wait times, and a lack of clarity regarding ticketing and boarding procedures. Despite these negatives, some customers appreciate the opportunity to see Amsterdam's beautiful canals and learn about the city's history during the cruise. The ease of booking and the scenic views are noted as positives, but they are overshadowed by the frustrations related to service and logistics. Overall, the sentiment leans negative, with many suggesting potential customers reconsider their options.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 1,000 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 3 |
| Sep 24 | 3.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 2.2 | 5 |
| Jan 25 | 1.2 | 9 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | 1.3 | 4 |
| May 25 | 2.7 | 3 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Makkelijke site, goed duidelijk”
“I would not recommend this company to anyone expecting even the most basic level of customer service and respect”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Website & app | Service | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.4 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 2.5 out of 5 (poor) | 2.5 out of 5 (poor) | −11% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 4.2 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: Lovers Canal Cruises is #5 of 5 on overall rating in this group. On service, Evolution Travel scores higher (5.0 vs 2.5).
500 reviews of Lovers Canal Cruises. Filter by what matters to you.
Snel en duidelijk
We hadden kaartjes van vorig jaar. Alle medewerking om ze dit jaar te verzilveren. Vriendelijk geholpen
Nur ein paar Lichter.. nichts besonderes. Show oder Lichterfestival kann man das nicht nennen! Da kann ich mir die Lichter lieber von der Straße anschauen! Sehr lange Wartezeit.. Abfahrt sollte um 21:30 Uhr sein, waren aber erst um 22:15 Uhr auf dem Boot!!! Außerdem war es viel zu eng auf dem Boot. 6 Leute an einem kleinen Tisch und nur die, die am Fenster saßen konnten „schöne“ Bilder/Videos machen… Keine Empfehlung!!!
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Polarized pattern: few middle ratings. 38% of recent reviews are 4–5★ and 53% are 1–2★.
Snel en efficiënt
We were in the cold for more than 45 minutes waiting for the boat that was nowhere close to come, they asked us to wait another 30 at least. Eventually we left because we had 4 kids with us and we are asking for a refund.
Veelbelovend Light Festival morgen avond
It is really good, the captain was great
Prima website
We had a great trip on the Canals! Great narration as we went along and plenty time for wonderful photo moments! Driver was so nice and concerned that we not get cold. He had blankets and pillows to make us comfortable. Would recommend for sure!
Helder, duidelijk, makkelijk te boeken en snelle reply.
The boat is comfortable, the tour was ok, but after 20 mins the windows started to get foggy and the experience changes a lot. Visibility soon decreased and it made it boring. Also, the audio guide is poor, as when set to Italian, it kept switching back and forwards between english and italian, leaving my parents un-engaged.
Light Festival Amsterdam. Het was heerlijk warm op de boot alleen vond ik de tocht erg tegenvallen. In het verleden waren er meer kunstwerken en zeker ook mooiere/betere. Enige wat eruit sprong was de waterval en de brandende boot verder niets interessants, zag er erg simpel uit die stukjes doek over een lamp of de zgn vleugels. Erg jammer.
Wir haben mit drei Personen eine Grachtenfahrt für das Light-Festival gemacht und uns dafür Tickets online gekauft. Als wir am Startpunkt angekommen sind war bereits alles überfüllt und es herrschte Anarchie. Es gab keinerlei Informationen wo man anstehen soll, wie der weitere Ablauf ist u.s.w. Auf dem Ticket selbst war vermerkt, dass man 5 Minuten eher da sein soll und es zu Wartezeiten kommen kann. Letztendlich haben wir über 1 Stunde gewartet. Das schlimmste ist allerdings, dass einfach alle gedrängelt haben. Und Dreistigkeit siegt, es sind so viele Leute nach uns gekommen, die vor uns auf die Gracht kamen. Als wir dann ebenfalls eine Abkürzung nehmen wollten, wurden wir ermahnt. Bei allen anderen hat die Mitarbeiterin von Lovers nix gesagt, nur bei uns...eine Frechheit. Wenn die Tickets nicht fast 80€ gekostet hätten für drei Personen wären wir einfach gegangen. Zumal die präsentieren Lichtwerke echt nicht überragend waren. Zudem sind, aufgrund der Menschenmenge, die Scheiben dauernd beschlagen, sodass man damit beschäftigt war die Scheibe zu säubern. Im großen und ganzen war das eine Erfahrung, die ich kein zweites Mal machen werde.
LOVERS Canal Cruises is a premier provider of canal cruise experiences in Amsterdam, operating since 1956. The company offers a diverse range of cruises, including classic one-hour tours, evening excursions, and themed events such as the Amsterdam Light Festival cruise. With a focus on customer satisfaction, LOVERS Canal Cruises provides audio guides available in 19 languages, enabling guests to learn about the city's rich history and landmarks while enjoying scenic views from the water. Targeting both tourists and locals, LOVERS Canal Cruises caters to a wide audience seeking a unique way to explore Amsterdam's iconic canals. The company also offers various combi deals that allow customers to combine their canal cruise with other activities at discounted rates. With multiple departure locations and a commitment to exceptional service, LOVERS Canal Cruises is dedicated to providing memorable experiences for all visitors to Amsterdam.
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