Lumos Fiber is a telecommunications company that provides fiber-optic internet and communication services to residential and business customers. The company focuses on delivering high-speed broadband connectivity through fiber-optic network infrastructure. Lumos Fiber typically offers various internet service plans and may provide additional telecommunications solutions to meet different customer needs.
Lumos Fiber receives high praise for its impressive internet speeds and reliable service, particularly for streaming and remote work. Reviewers frequently highlight the fiber connection's ability to handle multiple devices without buffering, making it ideal for both personal and business use.
Many customers appreciate the smooth installation process and professional technicians, noting that the performance is a significant upgrade from previous DSL services. However, some consumers express concerns about the pricing, describing the service as overpriced for the level of support received, with instances of long hold times for customer service inquiries. Additionally, a few reviews mention billing confusion and occasional service interruptions, which detract from the overall experience.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Providers.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 0 out of 100 | — | 0 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 738 | |
| 4.5 out of 5 (good) | 100 out of 100 | −18% | 589 | |
| 4.7 out of 5 (good) | 100 out of 100 | +10% | 271 | |
| 4.7 out of 5 (good) | 100 out of 100 | +3% | 175 |
12 reviews of Lumos Fiber. Filter by what matters to you.
11 months ago
Working from home requires reliable internet and Lumos delivers. Video calls are crystal clear and file uploads that used to take hours now finish in minutes.
11 months ago
After years of dealing with cable internet dropping out constantly, Lumos Fiber has been a game changer. Haven't had a single outage in 8 months. The consistency is what impressed me most.
11 months ago
The fiber connection itself is great - fast and reliable. However, I've had some confusion with billing statements that took several calls to sort out. The actual internet service gets 5 stars, but th... See more
11 months ago
The fiber connection is rock solid and fast. Price point is higher than some competitors, but you get what you pay for. Installation took longer than expected due to some infrastructure issues in our... See more
Quick answers to the questions people ask most.
Lumos Fiber provides high-speed fiber internet services for businesses with various bandwidth options ranging from basic broadband to enterprise-level connections. We offer symmetrical upload and download speeds with dedicated fiber lines for reliable connectivity.
Our customer service team is available Monday through Friday from 8:00 AM to 6:00 PM, and Saturday from 9:00 AM to 3:00 PM. For technical support emergencies, we provide 24/7 assistance through our dedicated support line.
You can reach us by calling our main business line, visiting our website to submit an online inquiry, or stopping by one of our local service centers. Our customer service representatives can help with new service requests, billing questions, and technical support.
Lumos Fiber serves businesses across multiple states in the Mid-Atlantic and Southeast regions. To check if service is available at your specific business location, please contact us with your address for a service availability assessment.
Standard business fiber installation usually takes 2-4 weeks from the time your service order is confirmed, depending on location and infrastructure requirements. Complex installations or custom network configurations may require additional time, which we'll discuss during the planning phase.
Yes, we provide comprehensive SLAs for our business fiber services that include uptime guarantees, response time commitments, and performance standards. Our SLAs vary by service tier and can be customized based on your business requirements.
Business fiber services typically require a minimum contract term, usually 12-36 months depending on the service level. Early termination fees may apply if service is cancelled before the contract term expires, and we require 30 days written notice for cancellation.
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Working from home requires reliable internet and Lumos delivers. Video calls are crystal clear and file uploads that used to take hours now finish in minutes.
After years of dealing with cable internet dropping out constantly, Lumos Fiber has been a game changer. Haven't had a single outage in 8 months. The consistency is what impressed me most.
The fiber connection itself is great - fast and reliable. However, I've had some confusion with billing statements that took several calls to sort out. The actual internet service gets 5 stars, but the billing department needs work.
The fiber connection is rock solid and fast. Price point is higher than some competitors, but you get what you pay for. Installation took longer than expected due to some infrastructure issues in our area, but the end result is great.
Our office has been using Lumos Fiber for over a year now. Upload and download speeds are exactly as advertised, which is crucial for our video conferencing and large file transfers. The service has been very stable with minimal downtime.
We run a small marketing agency and need reliable internet for client work. Lumos Fiber handles our bandwidth needs well, though the monthly cost is on the higher side. The uptime has been impressive - maybe one brief outage in the past year.
Switched to Lumos Fiber six months ago and couldn't be happier. The internet speeds are consistently fast, even during peak hours. Installation was professional and the technician explained everything clearly. Only minor complaint is that customer service wait times can be a bit long, but the quality of service makes up for it.
The service works fine and speeds are good, but I feel like I'm paying a premium without getting premium support. Had to wait on hold for 45 minutes just to ask a simple billing question. The internet itself is reliable, just wish the customer service matched the price point.
Upgraded from DSL and the difference is night and day. Download speeds are incredible and uploads are finally fast enough for cloud backups. Installation was smooth and professional.
The internet speed is fantastic when it works properly. However, we've had a few service interruptions that took longer to resolve than I'd like. The technical support team is knowledgeable but sometimes hard to reach. Overall decent service but room for improvement in customer support responsiveness.
Had some complications during installation that delayed setup by two weeks. Once everything was running though, the service has been excellent. Speeds are as promised and very consistent throughout the day.
No more buffering during video calls or streaming. The fiber connection handles multiple devices without any slowdown. Setup was straightforward and the technician was punctual and professional.
We offer 24/7 network monitoring and technical support for all business customers. Our support includes proactive monitoring, troubleshooting assistance, and on-site service when needed to ensure minimal downtime for your business operations.
Yes, we offer redundant connectivity options and backup solutions to ensure business continuity. These include secondary fiber connections, failover services, and diverse routing paths to protect against service interruptions.
Lumos Fiber is a telecommunications company that provides fiber-optic internet and communication services to residential and business customers. The company focuses on delivering high-speed broadband connectivity through fiber-optic network infrastructure. Lumos Fiber typically offers various internet service plans and may provide additional telecommunications solutions to meet different customer needs.
