Sent an email regarding a very basic…
Sent an email regarding a very basic question, a week later and still no response. Instead they keep flooding my mailbox with their promotions and advertising.
Luxe Cosmetics is a beauty and well-being company specializing in at-home lash and brow enhancement products. Their offerings include lash lifting kits, brow lamination kits, and a variety of serums designed to promote growth and care for eyelashes and eyebrows. The company aims to provide consumers with high-quality beauty solutions that replace costly salon visits, allowing individuals to achieve professional results conveniently at home. Targeting beauty enthusiasts who prefer DIY solutions, Luxe Cosmetics emphasizes the accessibility and effectiveness of their products. Their range includes items like the Luxe Lashlift Kit, Luxe Brow Lamination Kit, and various tints and cleansers, catering to a diverse customer base seeking to elevate their beauty routines. Committed to sustainability, the company ensures that its products are 100% vegan and cruelty-free, aligning with the values of environmentally conscious consumers.
Luxe Cosmetics receives a mixed response from customers, with many praising the effectiveness of their lash lift products. Reviewers frequently highlight the impressive results and ease of use, with some stating that the lash lift lasts for over a month and is a cost-effective alternative to salon treatments.
However, significant complaints arise regarding order fulfillment and customer service. Many consumers report issues with delayed shipments, lack of communication, and unresponsive support when inquiries are made. Some express frustration over receiving incomplete orders or feeling scammed due to poor service. While the product quality garners positive feedback, the overall experience is marred by these operational shortcomings. The sentiment leans towards disappointment due to the prevalent issues with order management.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.2 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“The product itself is easy to use and I like the results much better since I have more control over the way I like my...”
“I was told to wait 24-48hrs for a response have waited almost 2 weeks still no response and sent a follow up email re...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beauty & Well-being.
| Company | Overall | Legit | Quality | Delivery | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.2 out of 5 (fair) | 100 out of 100 | 3.3 out of 5 (fair) | 2.8 out of 5 (fair) | 3.4 out of 5 (fair) | — | 60 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | 5.0 out of 5 (good) | −2% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 4.9 out of 5 (good) | +1% | 381 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | 4.1 out of 5 (good) | — | 145 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | 145 |
Bottom line: Luxe Cosmetics is #5 of 5 on overall rating in this group. On delivery, Beauty Works scores higher (5.0 vs 2.8).
60 reviews of Luxe Cosmetics. Filter by what matters to you.
Sent an email regarding a very basic question, a week later and still no response. Instead they keep flooding my mailbox with their promotions and advertising.
Ordered on June 22,2026: no email confirming order… no tracking info….where is my product ?
Such a scam I’ve been waiting for my order for over month even though I paid for expedited shipping and have reached out multiple times no one will get back to me. I was told to wait 24-48hrs for a response have waited almost 2 weeks still no response and sent a follow up email requesting a refund they are ignoring me
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 55% of recent reviews are 4–5★ and 42% are 1–2★.
I had high hopes for this product but it doesn’t work, like at all.
Don't buy this. I WAS not happy Cover Girl is better and cheaper. From day 1 I have regretted it. The tubs are 1/2 filled and the coverage is terrible even with my good skin. It's a rip off I've been trying for a month to get a refund but their AI keeps messing with me. I am now filling a complaint with my bank and BBB. THEY WILL ONLY REFUND 60% of what you paid. DO NOT GET THIS. Go on Tic Toc the make up is cheaper and better and it's 3xs better. 7/27/26 now they want my order# but do not give me and option to send the order# to them. PLEASE DO NOT BUY THIS PRODUCT THERE IS A BETTER AND CHEAPER 1 ON TIC TOC FROM TARTE COSMETICS Tarte CC color correcting tint and the bottle is 10xs bigger at $41 a large bottle plus I do not even feel it on my skin.
Placed an order April 3, 2026. It wasn't shipping, so I canceled the order on April 13th. Received an email "confirmation" that the cancellation had been received and that they were working on the refund. May 21st I received an email that my order was shipping - the order I had canceled over a month prior. I emailed and requested a return label and refund... I didn't want the product. They dicked me around in emails until they ghosted me almost 2 months ago, stating they would get back with me shortly. I have since filed a complaint with the BBB and am now in discussions with my attorneys on next steps. This company is horrendous and either run by complete idiots who should not be in business, or it is a scam that knows they have to occasionally get it right, or they can't keep stealing from the larger majority of their "customers."
Only one star because I had to choose a star to type. NO PRODUCT 8 weeks later. No refund no responses. The only response I get it’s to not send inquiries as it puts me at the end of the list again. Will not refund will not respond. No product. Total scam. Don’t order
I placed my first order with Luxe Cosmetics after spending a long time researching different lash lift and brow lamination kits. I was really excited to try the products. I ordered the Lash Lift & Brow Lamination Bundle and selected 2 Sets, as well as a Tint Kit. My basket and order confirmation also showed that I would receive a free Brow Lamination Kit as part of the promotion. When my order arrived just over a week later, I only received one Lash Lift & Brow Lamination set and the Tint Kit. The additional set I paid for was missing, and the free Brow Lamination Kit shown on my order confirmation was also not included. I contacted customer service immediately but only received an automated AI response. I have still had no reply or resolution. I go on holiday very soon, and this has been extremely disappointing. I specifically ordered in advance to make sure everything would arrive in time, but instead I have been left without the products I paid for and no response from customer service. At this stage, I would like either: * the missing items to be sent by priority delivery so they arrive before my holiday, or * a refund for the items that were not supplied. My experience so far has been frustrating because I paid for 2 sets but only received 1, and the free Brow Lamination Kit listed on my order confirmation was also missing. I hope Luxe will resolve this quickly, but the lack of communication has been very disappointing.
I ordered the lash serum almost 2 months ago and still waiting on a replacement or reimbursement My order number is LCU1117632 my phone number is 6089312660
This company is a sham - the money back guarantee does not happen. The foundation made my face flare up and was painful, then I was instructed to try the product on my hand and send a photo. Their advertising is a lie , I was offered 20% which is an insult. Rotten company. Stick to well known honourable brands ! To reiterate first I was asked to send a photo of the product, then I was asked to send a photo of the product on my hand. Then they came back with an offer of 20% refund. The product left my face feeling sore and inflamed and it took a while for it to calm down. I am happy to return the foundation as long as the postage is paid by Luxe. I certainly won’t use it again. Joy Brown
The pads that come with the lash lift kit are awful, I wasted an application because they only stay stuck for a few minutes despite preparing my lids correctly..... Communication has also been terrible when making a complaint.
ORDER NUMBER WAS LF6 44731 Do not buy this product. It made me look gray and the color match is crap. I had my daughter try it and she turned beet red! They won't give you your money back if you buy that gimmick bundle they advertise. Biggest waste of money ever!
I tried the lash lift kit and it reacted terribly with my eyelid. It got swollen and stung. Plus it was really hard to stick the lashes to the silicone pad.
Don’t believe the money back guarantee. Use sharp practice. When you checkout your foundation they offer you another tube free of charge. When you ask for your money back they say you bought a bundle and that doesn’t have a money back guarantee. Very dishonest company. Stay well clear. They keep asking for more information about this review, I’ve wasted enough time so just go away
I have NOT received my order and it has been weeks, yet I’m asked to provide a review. This is not a very good way to do business. Needless to say, I am quite disappointed and frustrated.
I tried to cancel my order but you somehow couldnt find it to cancel it.
I am doing as the company asked. I have requested a refund and sent the email twice. I keep getting the message below. Just please refund me. #LCU1115722 Delivery has failed to these recipients or groups: Luxe Cosmetic US A problem occurred during the delivery of this message. Please try to resend the message
I used to buy the lash lift kit, and it actually worked. But they must have changed the formula because this latest experience was absolutely dreadful. While the new packaging looks nice, the quality is now awful: Pads won't stick: The silicone shields refused to adhere to my eyelids and kept lifting. Useless glue: My eyelashes wouldn't stick to the pads at all, even when I piled on extra glue. They clearly spent their budget on pretty packaging instead of a working product. I will never buy this again and do not recommend it. Update:27.07.26 customer service was very good they reached out to check if they could offer an alternative product or refund.
Luxe Cosmetics is a beauty and well-being company specializing in at-home lash and brow enhancement products. Their offerings include lash lifting kits, brow lamination kits, and a variety of serums designed to promote growth and care for eyelashes and eyebrows. The company aims to provide consumers with high-quality beauty solutions that replace costly salon visits, allowing individuals to achieve professional results conveniently at home. Targeting beauty enthusiasts who prefer DIY solutions, Luxe Cosmetics emphasizes the accessibility and effectiveness of their products. Their range includes items like the Luxe Lashlift Kit, Luxe Brow Lamination Kit, and various tints and cleansers, catering to a diverse customer base seeking to elevate their beauty routines. Committed to sustainability, the company ensures that its products are 100% vegan and cruelty-free, aligning with the values of environmentally conscious consumers.
This profile hasn't been claimed by the business owner.